SR. SPECIALIST CREDIT (TEMP - 1 YEAR) | (GG737)

Purpose & overall relevance for the organisation: adidas gbs delivers high quality services for finance and accounting. in bogotá we are opening a new gbs center with the aim of serving the region countries in several processes. creditand collectionsareresponsible for performing daily activities such as dunning and collection, dispute management and credit management. the teamdeliver all activitiesin timely manner and with the required quality. the teamsupportsprojects, including process standardisation,tools implementationand other ad hoc projects. key responsibilities and general accountabilities: - handle complex customer portfolio with high impact in the business - establish a close and trustful relationship with the customer, proactively anticipating issues - ensure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment - drive timely collection by following up on overdue invoices with customers, collection agencies and end consumers - manage customer relationship, which includes problem resolution and root cause analysis, identifying and proposing solutions to area manager - assess & review the credit risk on the customer on regular basis, calculate and suggest the required credit limits - decide on the release of the blocked orders and ensure timely release - provide insight in the development of the accounts receivable position of the customer to sales and finance teams - act as the first point of contact for the process related issues and escalations - manage the relatio...