Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. while operational tasks may be part of these roles, the majority of time is spent on office-based activities.general job description:under general supervision performs the following activities:• execution of administrative activities related to customs and international packages, including contact with internal and external customers.• reviews daily information regarding delivery system exceptions and changes, station operations, service capabilities, volume, and other related topics to ensure that accurate, consistent and current information is provided to customers at all times• provides current package status updates and basic tracking activities by monitoring shipment movement and interpreting global tracking updates from 1source (fedex crm).• initiate collections, supply deliveries, shipment research, rate quotes and exception requests online using 1source.• assists customer with preparation of shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery.• proactively provide customer service using fedex phraseology to produce 100% customer satisfaction at the end of every transaction• determines the existence of service failures and requests refunds within established limits.• answer to call center customer inquiries regar...
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. while operational tasks may be part of these roles, the majority of time is spent on office-based activities. general job description: under general supervision performs the following activities: • execution of administrative activities related to customs and international packages, including contact with internal and external customers. • reviews daily information regarding delivery system exceptions and changes, station operations, service capabilities, volume, and other related topics to ensure that accurate, consistent and current information is provided to customers at all times • provides current package status updates and basic tracking activities by monitoring shipment movement and interpreting global tracking updates from 1source (fedex crm). • initiate collections, supply deliveries, shipment research, rate quotes and exception requests online using 1source. • assists customer with preparation of shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery. • proactively provide customer service using fedex phraseology to produce 100% customer satisfaction at the end of every transaction • determines the existence of service failures and requests refunds within established limits. • answer to call ce...
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. while operational tasks may be part of these roles, the majority of time is spent on office-based activities. general job description: under general supervision performs the following activities: • execution of administrative activities related to customs and international packages, including contact with internal and external customers. • reviews daily information regarding delivery system exceptions and changes, station operations, service capabilities, volume, and other related topics to ensure that accurate, consistent and current information is provided to customers at all times • provides current package status updates and basic tracking activities by monitoring shipment movement and interpreting global tracking updates from 1source (fedex crm). • initiate collections, supply deliveries, shipment research, rate quotes and exception requests online using 1source. • assists customer with preparation of shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery. • proactively provide customer service using fedex phraseology to produce 100% customer satisfaction at the end of every transaction • determines the existence of service failures and requests refunds within established limits. • answer to call center customer...
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. while operational tasks may be part of these roles, the majority of time is spent on office-based activities. general job description: under general supervision performs the following activities: • execution of administrative activities related to customs and international packages, including contact with internal and external customers. • reviews daily information regarding delivery system exceptions and changes, station operations, service capabilities, volume, and other related topics to ensure that accurate, consistent and current information is provided to customers at all times • provides current package status updates and basic tracking activities by monitoring shipment movement and interpreting global tracking updates from 1source (fedex crm). • initiate collections, supply deliveries, shipment research, rate quotes and exception requests online using 1source. • assists customer with preparation of shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery. • proactively provide customer service using fedex phraseology to produce 100% customer satisfaction at the end of every transaction • determines the existence of service failures and requests refunds within established limits. • answer to call center cust...
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. while operational tasks may be part of these roles, the majority of time is spent on office-based activities. general job description: under general supervision performs the following activities: • execution of administrative activities related to customs and international packages, including contact with internal and external customers. • reviews daily information regarding delivery system exceptions and changes, station operations, service capabilities, volume, and other related topics to ensure that accurate, consistent and current information is provided to customers at all times • provides current package status updates and basic tracking activities by monitoring shipment movement and interpreting global tracking updates from 1source (fedex crm). • initiate collections, supply deliveries, shipment research, rate quotes and exception requests online using 1source. • assists customer with preparation of shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery. • proactively provide customer service using fedex phraseology to produce 100% customer satisfaction at the end of every transaction • determines the existence of service failures and requests refunds within established limits. • answer to call center custom...
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