Involves providing courier services directly to customers on a daily basis including driving, customer service and completing any related administration or paperwork. **general job description**: - provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner. - operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures. - accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and miss-sorts. - seeks additional business from current customers, attempts to gain new business (passes leads to sales department), and informs sales department of significant changes in customer use/competitor’s actions. - answers customer questions on fedex feature of service and keeps customers informed about the company and its services. - ensures that packages conform to fedex features of service; that proper labeling in provided; and that all paperwork is complete, neat, and accurate. - determines legality of packages including special requirements for dangerous goods and international shipments and separates packages by service type and destination in accordance with established procedures. - scans packages according to prescribed procedures and demonstrates proficiency in features of service and equipment. - ensures customers have adequate supply of fedex materials for shipping. - loads and unloads company vehicles. - cleans and performs minor maintenance to company vehicles as necessary...
Implica proporcionar servicios de courier directamente a los clientes a diario, incluida la conducción, el servicio al cliente y completar cualquier administración o papeleo relacionado. descripción general del puesto: - proporciona entrega y recogida eficiente y segura de paquetes y documentos, mientras representa a la empresa de manera profesional. - opera vehículos no articulados de manera segura y eficiente, cumpliendo con todos los procedimientos gubernamentales y corporativos. - realiza una selección e inspección precisa y oportuna de los paquetes asignados y el posterior informe de conteos de paradas y paquetes mal ruteados. - busca negocios adicionales de los clientes actuales, intenta obtener nuevos negocios (pasa clientes potenciales al departamento de ventas) e informa al departamento de ventas de cambios significativos en el uso del cliente / acciones de la competecia. - responde a las preguntas de los clientes sobre la función de servicio de fedex y mantiene a los clientes informados sobre la empresa y sus servicios. - asegura que los paquetes se ajusten a las características del servicio de fedex; que se proporcione el etiquetado adecuado; y que todo el papeleo este completo, ordenado y preciso. - determina la legalidad de los paquetes, incluidos los requisitos especiales para mercancías peligrosas y envíos internacionales, y separa los paquetes por tipo de servicio y destino de acuerdo con los procedimientos establecidos. - escanea paquetes de acuerdo con los procedimientos prescritos y demuestra competencia en las características del servicio y el...
Involves providing courier services directly to customers on a daily basis including driving, customer service and completing any related administration or paperwork. **general job description**: - provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner. - operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures. - accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and miss-sorts. - seeks additional business from current customers, attempts to gain new business (passes leads to sales department), and informs sales department of significant changes in customer use/competitor’s actions. - answers customer questions on fedex feature of service and keeps customers informed about the company and its services. - ensures that packages conform to fedex features of service; that proper labeling in provided; and that all paperwork is complete, neat, and accurate. - determines legality of packages including special requirements for dangerous goods and international shipments and separates packages by service type and destination in accordance with established procedures. - scans packages according to prescribed procedures and demonstrates proficiency in features of service and equipment. - ensures customers have adequate supply of fedex materials for shipping. - loads and unloads company vehicles. - cleans and performs minor maintenance to company vehicles as necessary...
Implica la realización de tareas administrativas y la coordinación relacionadas con la operación de primera línea, que puede incluir la entrada de datos, actividades de rampa, actividades de clasificación, actividades de rastreo, actividades de envío y servicio al cliente local. si bien, las tareas operativas pueden ser parte de estos roles, la mayor parte del tiempo se dedica a actividades basadas en la oficina. descripción general del puesto: bajo supervisión general completa las siguientes actividades: - coordina todas las operaciones terrestres locales relacionadas con la interfaz operativa entre las actividades de clasificación, carga y descarga de aeronaves. - asegura que las cargas de las aeronaves se carguen / descarguen de manera segura y eficiente. - completa todos los documentos y manifiestos relacionados de manera precisa y oportuna. - calcula el peso adecuado y el equilibrio de la aeronave antes del despegue. - asegura que todo el equipo de tierra y rampa esté en una condición operativa adecuada y segura a través de inspecciones periódicas. - conduce y opera equipos mecánicos de tierra e instruye al personal de asistencia en tierra sobre el uso adecuado. - coordina cualquier retraso, desbordo, cancelación y cambio de ruta de vuelos. - coordina el servicio de aeronaves con contratistas locales. - completa y mantiene registros actualizados de todos los documentos relacionados. - lidera y proporciona soporte técnico a los empleados de manejo de carga. - asegura que se sigan todas las políticas, reglas, procedimientos y normas relacionadas con fedex....
Bookings ;customer support; dedicated account desk; enquiries (ad hoc); relationship management; tracking & monitoring solutions (including prevention) involves online and telephone contact with external/internal customers within functional area and completing any related administration. interpersonal skills, written & verbal communication skills, team working skills, microsoft office & pc skills, problem solving skills high school diploma. some college preferred. spoken and written fluency in local language as well as english as determined by the results of toeic exam. welcome to fedex express latin america and caribbean division employment opportunities site! fedex is widely acknowledged as a world-class company. we are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. fedex is consistently named among the world’s most valuable and admired brands. some of our recent awards include: 2020 fortune’s world most admired companies (14th) 2019 fortune’s best places to work (15th) 2019 forbes’s one of the “best employers for diversity” 2020 fedex lac included in the gptw’s best workplaces in latin america ranking (24th) 2021 fedex mexico was included in the gptw ranking for 18th consecutive years 2020 fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible 2021 fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy...
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. while operational tasks may be part of these roles, the majority of time is spent on office-based activities. **general job description**: under general supervision completed the following activities: - coordinates all local ground operations relating to the operational interface between aircraft marshaling, loading, and unloading activities. - ensures that trunk aircraft is loaded /unloaded in a safe and efficient manner. - completes all related paperwork and manifests in an accurate and timely manner. - computes proper weight and balance of aircraft before take-off. - ensures all ground and ramp equipment is in a proper operating and safe condition through periodic inspection. - drives and operates mechanical ground equipment and instructs ground handling personnel in proper usage. - coordinates any flight delays, overflows, cancellations, and re-routes. - coordinates aircraft servicing with local contractors. - completes and maintains updated records of all related paperwork. - leads and provides technical support to cargo handling employees. - ensures that all related fedex policies, rules, procedures, and norms are followed. - provides marshaling for arriving/departing flights and operates ground equipment. - ensures all ramp functions and security procedures are performed in accordance with established fedex policies and pr...
Performs a variety of customer service, administrative, and clerical duties requiring direct and indirect customer interface, and provides specialized assistance to customers in the clearance process._x000d_ - x000d_ 1. assists customers with general information regarding dispatching and rates. 2. assists customers in paperwork completion, making outbound calls, as needed. 3. checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipments and compliance with customs documentation required at destination. 4. ensures all shipments are manifested. 5. handles customers with packages in cage. 6. solves and/or coordinates the solution of unique problems presented by customers which require special assistance. 7. performs tracing services for customers; offers explanations of delays for any packages. 8. initiates credits/refunds/other compensating or expediting measures in order to minimize the impact of service failure to customers. 9. compiles records and statistics for use in determining the root cause of customers’ problems. 10. provides administrative and clerical support to station ops manager. 11. maintains neat and clean appearance of the workplace, self and uniform. high school degree/equivalent. some college preferred. two (2) years customer contact experience in a comparable service type environment. knowledge of international shipping/clearance procedures. experience in customer problem resolution required. excellent communication, organizational and h...
To provide courteous and efficient delivery, sorting, and pick-up of packages and ensure shipment of packages by completing all necessary paperwork and checking shipments for conformance to fedex express features of service._x000d_ - x000d_ accomplishes accurate and timely pick-up, selection, inspection, and delivery of assigned packages. seeks additional business from current customers, passes leads to station ops manager or sales person. informs sales person and his direct manager of changes in customer use/competitor’s actions. checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment, and compliance with customs documentations required at destination. provides necessary paperwork relating to the pick-up and delivery of packages, such as airway bills, delivery records, vehicle conditions, duties/taxes invoices with neatness and accuracy. ensures proper security of fedex express and customer property such as cash, packages, equipment, and hazardous materials. ensures his/her own personal safety and security at all times by following fedex safety policies and procedures. operates vehicle safely and efficiently, complying with specific country regulations and corporate policies. strives for improved productivity through constructive suggestions for better methods, procedures, etc. collects d/t invoices from delivered shipments that must be processed by customs authorities (when necessary). ensures customers have adequate supply of fedex express material ...
Performs a basic level of processing and obtaining customs clearance approval for import/export and transshipments of documents, packages, and merchandise in baggage or air freight._x000d_ - x000d_ prepares necessary customs forms to enable import, export, and transshipments procedures to take place in a timely, efficient, and effective manner for consignments arriving/departing via aircraft. ex. master airway bills, cargo manifests and general declarations, invoices, and other related paperwork. prepares forms detailing customs duties, tariffs, and taxes/v.a.t. fees to enable timely recovery of costs. prepares international manifests to ensure responsive and efficient customs clearance is possible. ensures station's full compliance with country customs and tax laws and in line with fedex policies, procedures, practices, and rules. interfaces with customs officials and coordinates customs activities with internal operation employees. contacts customers for additional information and to inform them on duties and taxes to be paid. maintain all customs documentation well organized and properly filed. performs sorting, baggage support at airport and station, and retrieves air freight from carriers as required. high school degree/equivalent. two (2) years experience in international freight/cargo customs policies, procedures, rules, and laws. knowledge of airport and customs clearance procedures preferred. personable and good written and verbal communication skills. drivers license. general office skills and computer literate. crt experience preferred. customs-specific engli...
Implica proporcionar servicios de courier directamente a los clientes a diario, incluida la conducción, el servicio al cliente y completar cualquier administración o papeleo relacionado. descripción general del puesto: - proporciona entrega y recogida eficiente y segura de paquetes y documentos, mientras representa a la empresa de manera profesional. - opera vehículos no articulados de manera segura y eficiente, cumpliendo con todos los procedimientos gubernamentales y corporativos. - realiza una selección e inspección precisa y oportuna de los paquetes asignados y el posterior informe de conteos de paradas y paquetes mal ruteados. - busca negocios adicionales de los clientes actuales, intenta obtener nuevos negocios (pasa clientes potenciales al departamento de ventas) e informa al departamento de ventas de cambios significativos en el uso del cliente / acciones de la competecia. - responde a las preguntas de los clientes sobre la función de servicio de fedex y mantiene a los clientes informados sobre la empresa y sus servicios. - asegura que los paquetes se ajusten a las características del servicio de fedex; que se proporcione el etiquetado adecuado; y que todo el papeleo este completo, ordenado y preciso. - determina la legalidad de los paquetes, incluidos los requisitos especiales para mercancías peligrosas y envíos internacionales, y separa los paquetes por tipo de servicio y destino de acuerdo con los procedimientos establecidos. - escanea paquetes de acuerdo con los procedimientos prescritos y demuestra competencia en las características del servicio y el...
Involves handling packages within an operation including manual handling, sort activities, screening and completing any related administration or paperwork. general job description: • loads and unloads company uld (unit loading device) and vehicles in a safe manner. • audits size and weight of packages and boxes. sort packages. • ensures the use of safety equipment and full compliance with fedex safety policies, procedures, norms, rules, and practices. • handles packages to sort. • ensures safety of fedex and customer property. • operates company vehicles in a safe and secure manner, when required. • picks up and delivers packages as required. • monitors and participates in the organization of the work environment. • ensures the use of safety equipment and full compliance with fedex safety policies, procedures, norms, rules, and practices. • may be required to perform other duties as assigned minimum requirements minimum education • high school degree/equivalent • valid drivers license (c1 or c2) and good driving record, preferred minimum experience • experience operating ramp and warehouse equipment preferred minimum required skills: • ability to lift up to 25 kgs (men) & 12.5 kgs (women) and to maneuver packages with more weight with appropriate equipment • must be able to work variable shifts including weekends and holidays fedex is widely acknowledged as a world-class company. we are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. fedex is consisten...
Implica la realización de tareas administrativas y la coordinación relacionadas con la operación de primera línea, que puede incluir la entrada de datos, actividades de rampa, actividades de clasificación, actividades de rastreo, actividades de envío y servicio al cliente local. si bien, las tareas operativas pueden ser parte de estos roles, la mayor parte del tiempo se dedica a actividades basadas en la oficina. descripción general del puesto: bajo supervisión general completa las siguientes actividades: - coordina todas las operaciones terrestres locales relacionadas con la interfaz operativa entre las actividades de clasificación, carga y descarga de aeronaves. - asegura que las cargas de las aeronaves se carguen / descarguen de manera segura y eficiente. - completa todos los documentos y manifiestos relacionados de manera precisa y oportuna. - calcula el peso adecuado y el equilibrio de la aeronave antes del despegue. - asegura que todo el equipo de tierra y rampa esté en una condición operativa adecuada y segura a través de inspecciones periódicas. - conduce y opera equipos mecánicos de tierra e instruye al personal de asistencia en tierra sobre el uso adecuado. - coordina cualquier retraso, desbordo, cancelación y cambio de ruta de vuelos. - coordina el servicio de aeronaves con contratistas locales. - completa y mantiene registros actualizados de todos los documentos relacionados. - lidera y proporciona soporte técnico a los empleados de manejo de carga. - asegura que se sigan todas las políticas, reglas, procedimientos y normas relacionadas con fedex....
Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. **general job description** under general guidance completes the following tasks: - assists customer by tracing packages, answering questions regarding fedex products and services, and providing over-the-counter service. answers station phone calls and takes information for pickups. - maintains and audits all records and files as assigned. audits airway bills and records as required. - involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. - may be required to perform other duties as assigned **minimum requirements**: **minimum education**: - high school degree/equivalent. **minimum experience**: - previous clerical or customer service experience in a service environment **minimum required skills**: - accuracy & attention to detail, - planning & organizing skills, - interpersonal skills, - problem solving skills. - average general office skills required including light typing, filing and computer literacy - ability to lift 70 lbs/34kgs and to maneuver any single package weighing up to 150 lbs with appropriate equipment - customer service skills, - product or service knowledge, - excellent communication skills. welcome to fedex express latin america and caribbean division employment opportunities site! fedex is widely acknowled...
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. while operational tasks may be part of these roles, the majority of time is spent on office-based activities. **general job description**: under general supervision completed the following activities: - coordinates all local ground operations relating to the operational interface between aircraft marshaling, loading, and unloading activities. - ensures that trunk aircraft is loaded /unloaded in a safe and efficient manner. - completes all related paperwork and manifests in an accurate and timely manner. - computes proper weight and balance of aircraft before take-off. - ensures all ground and ramp equipment is in a proper operating and safe condition through periodic inspection. - drives and operates mechanical ground equipment and instructs ground handling personnel in proper usage. - coordinates any flight delays, overflows, cancellations, and re-routes. - coordinates aircraft servicing with local contractors. - completes and maintains updated records of all related paperwork. - leads and provides technical support to cargo handling employees. - ensures that all related fedex policies, rules, procedures, and norms are followed. - provides marshaling for arriving/departing flights and operates ground equipment. - ensures all ramp functions and security procedures are performed in accordance with established fedex policies and pr...
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. while operational tasks may be part of these roles, the majority of time is spent on office-based activities. **general job description**: - provide support and offer fedex products and services to customers to achieve the organization's sales objectives, as well as the development of frequent customers and credit. - performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface. - assists customers by tracing packages, answering questions regarding fec products and services and providing over-the-counter service and over the phone service. - checks packages to ensure proper labelling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with customs documentation required at destination. - collaborates with the fulfilment of the budget, income / expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources. - responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies. respecting customer service times - recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains addi...
Involves providing courier services directly to customers on a daily basis including driving, customer service and completing any related administration or paperwork. **general job description**: - provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner. - operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures. - accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and miss-sorts. - seeks additional business from current customers, attempts to gain new business (passes leads to sales department), and informs sales department of significant changes in customer use/competitor’s actions. - answers customer questions on fedex feature of service and keeps customers informed about the company and its services. - ensures that packages conform to fedex features of service; that proper labeling in provided; and that all paperwork is complete, neat, and accurate. - determines legality of packages including special requirements for dangerous goods and international shipments and separates packages by service type and destination in accordance with established procedures. - scans packages according to prescribed procedures and demonstrates proficiency in features of service and equipment. - ensures customers have adequate supply of fedex materials for shipping. - loads and unloads company vehicles. - cleans and performs minor maintenance to company vehicles as necessary...
Involves providing courier services directly to customers on a daily basis including driving, customer service and completing any related administration or paperwork. **general job description**: - provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner. - operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures. - accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and miss-sorts. - seeks additional business from current customers, attempts to gain new business (passes leads to sales department), and informs sales department of significant changes in customer use/competitor’s actions. - answers customer questions on fedex feature of service and keeps customers informed about the company and its services. - ensures that packages conform to fedex features of service; that proper labeling in provided; and that all paperwork is complete, neat, and accurate. - determines legality of packages including special requirements for dangerous goods and international shipments and separates packages by service type and destination in accordance with established procedures. - scans packages according to prescribed procedures and demonstrates proficiency in features of service and equipment. - ensures customers have adequate supply of fedex materials for shipping. - loads and unloads company vehicles. - cleans and performs minor maintenance to company vehicles as necessary...
Time left to apply end date: may 19, 2025 (4 days left to apply) job requisition id rc753825 welcome welcome to fedex express latin america and caribbean division employment opportunities site! fedex is widely acknowledged as a world-class company. we are honored and proud to be consistently recognized as a great place to work, a technology innovator, and one of the world’s most admired and respected companies. fedex is consistently named among the world’s most valuable and admired brands. some of our recent awards include: 2020 fortune’s world most admired companies (14th) 2019 fortune’s best places to work (15th) 2019 forbes’s one of the “best employers for diversity” 2020 fedex lac included in the gptw’s best workplaces in latin america ranking (24th) 2021 fedex mexico was included in the gptw ranking for 18th consecutive years 2020 fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a socially responsible company 2021 fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve energy efficiency in ground transportation, reducing fuel consumption and greenhouse gas emissions. 2019 fedex uruguay was selected by gptw among the 5 best companies to work for. view current job opportunities or search based on specific criteria to find jobs that match your interests. position: customs agent job id: rc753825 location: terminal de carga 1b fedex, calle 26 106-87 (bodegas), bogotá, dc, colombia employment type: full-time job description performs basic processing and ...
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