**about gladly**: **what you'll do**: - code! you'll design and code innovative, scalable, and fault-tolerant features - teach. provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor - collaborate. work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams. - contribute. participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role). **what you bring to engineering team**: - 5+ years of full-stack engineering experience, with some leadership or mentorship experience. - strong teamwork skills; you love participating with high-performing teams of engineers. - customer-centricity and product focus. you look at everything you create through the lens of how it improves things for the end-customer. you are comfortable communicating how various technical approaches might impact product behavior (and vice versa). - competency with data structures, algorithms, software design, and cloud architectures. - willingness to work across the development stack. you should be able to work on the front-end, backend and platform with varying degrees of proficiency. technical acumen. our product is built on a lot of incredible technologies like react, node, typescript, go, docker, kubernetes, aws, kafka, redis, postgres, elasticsearch, and twilio. you know a thing or two about some of these, and you're confident you can work with them comfortably after some on-boardi...
Job summary about gladly: uniquely powered by customer ai, gladly is the only cx platform that puts the customer —not tickets —at the center of every conversation. trusted by the world's most customer-centric brands, including crate & barrel, ulta beauty, and tumi, gladly delivers radically efficient and radically personal experiences. responsibilities - code you'll design and code innovative, scalable, and fault-tolerant features - teach. provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor - collaborate. work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams. - contribute. participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role). desired requirements - 5+ years of full-stack engineering experience, with some leadership or mentorship experience. - strong teamwork skills; you love participating with high-performing teams of engineers. - customer-centricity and product focus. you look at everything you create through the lens of how it improves things for the end-customer. you are comfortable communicating how various technical approaches might impact product behavior (and vice versa). - competency with data structures, algorithms, software design, and cloud architectures. - willingness to work across the development stack. you should be able to work on the front-end, backend and platform with varying degrees of proficiency. benefits - competi...
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