**about gladly**: gladly is a fully distributed company that embraces remote work and believes in flexibility, innovation, and inclusivity. we foster a collaborative, inclusive culture that prioritizes growth, deib, and meaningful connections. at gladly, people are at the heart of everything we do. **the team**: you'll be joining gladly's customer success management team. our mission is to build long-term, trusted relationships with our customers by helping them realize value, drive adoption, and achieve their business goals using gladly. we partner cross-functionally with sales, support, product, and marketing to ensure our customers receive exceptional service and see measurable results. **the opportunity**: we're looking for a dedicated renewals manager to own the renewals motion for our mid-market customer base. you'll act as the primary point of contact for renewal-related inquiries, leading negotiations, reviewing contracts, and collaborating across teams to ensure a smooth process. your goal is to secure renewals and minimize churn while delivering an outstanding experience to our customers. **what you'll do**: - manage the end-to-end renewal process for a portfolio of mid-market accounts - lead negotiations using established best practices to secure favorable agreements that align with company goals - identify early warning signs of risk and coordinate internal efforts with sales, customer success, finance, and other departments to ensure alignment - document renewal activities in slack and salesforce and ensure data accuracy **what we're looking for...
Senior product designer (latam - colombia) we're looking for a senior product designer to join our team at gladly, a fully distributed company that values remote work, flexibility, and inclusivity. in this role, you'll collaborate with cross-functional teams to craft intuitive and impactful designs for our customer support platform, which integrates multiple channels into a seamless conversation experience. about gladly: gladly is a customer-centered ai support platform built around people, not tickets. our software enables brands like allbirds, bombas, crate & barrel, and warby parker to deliver personal service at scale. we foster a culture of growth, deib, and meaningful connections, emphasizing collaboration and innovation. key responsibilities: collaborate with product management, engineering, and design teams conduct and synthesize user research to inform design decisions create prototypes, flows, and mockups to align team understanding and deliver excellent products contribute to product strategy and long-term vision communicate design ideas effectively to diverse audiences potential projects: enhance agent support tools to provide better context design more intuitive interfaces for users develop personalized, friendly ai and human support experiences explore methods to build trust and improve ai service quality qualifications: 4+ years of product design experience ability to work independently and manage ambiguity strong communication skills excellent visual and interaction design sensibilities passion for solving complex problems simply nice to have: experience wit...
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