: api development and migration: design, develop, and maintain new apis and migrate existing ones using java and spring boot. collaborate with a team of developers to implement best practices and ensure high-quality api performance and reliability. application development: analyze requirements and devise technical solutions to implement features effectively. write clean, efficient code following best practices, perform necessary unit testing, and undergo code reviews with code owners. oversee the deployment process and take pride in the successful release of your work. collaborative relationship management: work closely with senior developers, product managers, and quality assurance teams to foster strong professional relationships. engage in learning opportunities from colleagues and provide support to ensure the delivery of high-quality products. continuous learning and improvement: commit to ongoing professional development by staying updated on new technologies, frameworks, and tools. continuously seek ways to enhance the development process and improve personal and team efficiency. ownership and accountability: take full responsibility for the tasks assigned to you, ensuring timely completion and thorough testing before submission. proactively address problems and seek solutions independently before escalating issues to senior team members. who are you? must-have skills: java, java j2ee, spring, spring boot, sql, junit desired skills: frontend exposure, ci/cd, kubernetes 5 to 10 years of experience in java and related technologies to design, develop web applications &...
: information gathering and registering: obtain specific information from a traffic citation and input it into the computer system. obtain specific information regarding a member’s past driving record and enter it into the computer system. providing instructions and requirements to members: relay laws and procedures members must follow for a traffic citation to be handled accordingly. instruct members of any paperwork needed to work the case and input these instructions into the computer system. membership updating: complete various forms of paperwork including membership changes and request for driving records. precisely note member files in the computer system. attendance and team lead requirements: perform other duties as assigned by team lead as needed. maintain proper records of attendance in the system and adhere to schedule shift. report to team lead who are you? you have a high school diploma 2+ years customer service experience you are fluent in english (b2+) you can operate a computer and are capable to type at least 35 words per minute you have exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills. you are fluent in virtual communications. (emails, instant messaging and calls) who we are: unifycx is a global business process outsourcing company with locations in the u.s., colombia, dominican republic, india, jamaica, honduras, and the philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. i...
Unifycx (antes glowtouch technologies) está creciendo y nos encontramos buscando legal customer service representative para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! what will you do? as a legal customer service representative, you will be responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. the ideal candidate will have a strong service orientation and the ability to effectively communicate in english.key responsibilities: • information gathering and registering: o obtain specific information from a traffic citation and input it into the computer system. o obtain specific information regarding a member’s past driving record and enter it into the computer system. • providing instructions and requirements to members: o relay laws and procedures members must follow for a traffic citation to be handled accordingly. o instruct members of any paperwork needed to work the case and input these instructions into the computer system. • membership updating: o complete various forms of paperwork including membership changes and request for driving records. o precisely note member files in the computer system. • attendance and team lead requirements: o perform other duties as assigned by team lead as needed. o maintain proper records of attendance in the system and adhere to schedule shift. o report ...
Unifycx (formerly glowtouch technologies) is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing peopleour employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. were looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: - full-time availability (including weekends and holidays) - at least 1 year of experience in sales of intangible services (bpo experience is a plus) - advanced english level (b2+ or higher) - excellent communication, persuasion, and customer engagement skills - ability to work in a dynamic, goal-oriented environment - strong sales drive and motivation to exceed targets compensation: base salary starting from 3.2m cop + sales commissions (final compensation package will be discussed during the interview process) what we offer: - positive and inclusive work environment - professional development and internal growth opportunities - centrally located office with easy access to public transportation (calle 73 via 40 - 350) - the chance to join a growing global company that values people and ...
**glowtouch, a unifycx company,** is growing and we are looking for a** corporate controller** to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! **what will you do?** this pivotal role will oversee all accounting, reporting, and finance operations across our global locations. the corporate controller will ensure accurate financial reporting, maintain robust financial controls, and drive operational efficiency throughout our international network. **responsibilities**: - **global financial oversight**: oversee global accounting, reporting, and finance operations to ensure robust controls, accurate financial reporting, and compliance with us gaap standards. - **financial statement preparation**: supervise the preparation and detailed analysis of financial statements, including income statements, balance sheets, and cash flow statements. - **close processes management**: manage the month-end and year-end close processes, ensuring accuracy, completeness, and timely financial reporting. - **team leadership**: lead and mentor the accounting team, providing guidance and support to enhance departmental efficiency and performance. - **audit collaboration**: collaborate with internal and external auditors to facilitate the annual audit process, address findings, and implement recommendations. - **system and process improvement**: evaluate, implement, and optimize accounting systems and tools to streamline processes and increase operational efficiency. - **strategic financial analysis**: provide strate...
Unifycx (formerly glowtouch technologies) is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing people—our employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. we're looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: - full-time availability (including weekends and holidays) - at least 1 year of experience in sales of intangible services (bpo experience is a plus) - advanced english level (b2+ or higher) - excellent communication, persuasion, and customer engagement skills - ability to work in a dynamic, goal-oriented environment - strong sales drive and motivation to exceed targets compensation: base salary starting from 3.2m cop + sales commissions (final compensation package will be discussed during the interview process) what we offer: - positive and inclusive work environment - professional development and internal growth opportunities - centrally located office with easy access to public transportation (calle 73 via 40 #350) - the chance to join a growing global company that values people and...
Glowtouch, a unifycx company, is growing and looking for angular javascript developers to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an angular javascript developer, you will be responsible for leading the design and development of complex web applications, ensuring they are secure, scalable, and performant. responsibilities: design and implement high-performance, reusable, and maintainable javascript code using best practices and design patterns (gang of four and javascript-specific) lead the development and architecture of single-page applications (spas) using angular framework (experience with react or vue.js a plus) ensure code adheres to owasp top 10 security best practices work with ui/ux designers to implement accessible features using aria standards and ensure html5 compliance optimize for performance and accessibility who are you? 5+ years of experience as a javascript developer with a proven track record of building complex web applications in-depth knowledge of javascript fundamentals, including prototype, inheritance, dom manipulation, closures, asynchronous programming, and object-oriented principles expert angular developer with deep knowledge of the angular framework strong understanding of javascript (es6+) and typescript in-depth knowledge of angular concepts, patterns, and best practices, including ngrx familiarity with react or vue.js is a plus deep knowledge of web components and their development expert-level understanding of grid and flexbox, with str...
Unifycx (formerly glowtouch technologies) is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing peopleour employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. were looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets compensation: base salary starting from 3.2m cop + sales commissions (final compensation package will be discussed during the interview process) what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 - 350) the chance to join a growing global company that values people and performance ...
Unifycx (formerly glowtouch technologies) is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing peopleour employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. were looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets compensation: base salary starting from 3.2m cop + sales commissions (final compensation package will be discussed during the interview process) what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 350) the chance to join a growing global company that values people and performance...
**glowtouch, a unifycx company**, is growing, and we are looking for an experienced staff accountant to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! **what will you do?** the staff accountant has direct responsibility for maintaining financial records and reports, performing account reconciliations, assisting with budget and close processes, conducting internal audits, and maintaining accounts payable documentation. this role will communicate to key stakeholders regularly and will manage various projects as needed. **responsibilities** - maintaining financial reports, records, and general ledger accounts. - preparing journal entries, analyses, and account reconciliations and assisting with monthly close processes. - contributing to the development and review of annual operating budgets and performance projections including monthly reporting for all business units and/or individuals. - maintaining documentation for accounts payable, purchasing, and treasury. - performing monthly balance sheet reconciliations. - preparing elimination schedules for intercompany transactions. - responding to information requests, reviewing financial statements, and assisting with audits as needed. - maintain digital records for all entities and individuals in accordance with set policies. - create execution versions of documents for signature, assist with quality control (spelling errors, formatting, pagination, correct numbering of sections, cross-references, etc.) and coordinate execution. - managing vario...
**unifycx** is growing and we are looking for a** front desk receptionist** to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! **what will you do?** we are seeking a friendly, organized, and bilingual (english/spanish) **front desk receptionist** to manage our front desk and support a positive experience for our clients, visitors, and employees. this position serves as the first point of contact for all visitors, ensuring a warm and professional welcome while assisting with administrative tasks and maintaining the front desk area. **key responsibilities**: - welcome visitors: greet and assist all visitors, employees, and clients, ensuring a courteous and professional experience. - support administrative tasks: handle basic clerical duties such as filing, data entry, and scheduling, and assist with mail distribution and document management. - security and compliance: follow visitor sign-in protocols and safety procedures to ensure a secure environment for everyone. - assist staff and management: provide support with administrative needs, including meeting coordination, document preparation, and other tasks as required by team leaders. - additional projects/assignments as requested by management. **who are you?** this position is on-site and requires someone with a professional appearance, as well as a welcoming attitude to create a positive first impression for all visitors. - **language skills**: bilingual in english and spanish (spoken and written). - **experience**: 1+ year of reception...
Maintaining financial reports, records, and general ledger accounts. preparing journal entries, analyses, and account reconciliations and assisting with monthly close processes. contributing to the development and review of annual operating budgets and performance projections including monthly reporting for all business units and/or individuals. maintaining documentation for accounts payable, purchasing, and treasury. performing monthly balance sheet reconciliations. preparing elimination schedules for intercompany transactions. responding to information requests, reviewing financial statements, and assisting with audits as needed. maintain digital records for all entities and individuals in accordance with set policies. create execution versions of documents for signature, assist with quality control (spelling errors, formatting, pagination, correct numbering of sections, cross-references, etc.) and coordinate execution. managing various projects for multiple entities and/or individuals with varying levels of complexity. assist with local reporting requirements when and where needed who are you? qualifications bachelor's degree in finance or accounting preferred. 5-7 years combined experience accounting and financial reporting in a multi-company environment. must have strong analytical skills, and the ability to work well within team concept with minimal supervision or direction. excellent communication skills required (both verbal and written) knowledge of us gaap ability to influence all levels in the organization which includes financial and non-financial business partn...
**glowtouch, a unifycx company,** is growing and we are looking for a** financial planning and analysis manager** to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! **what will you do?** the **fp&a; manager **is responsible for leading the financial planning and analysis functions within the organization. this role involves developing financial models, preparing budgets and forecasts, conducting variance analysis, and providing actionable insights to support strategic decision-making. the fp&a; manager will collaborate with various departments to ensure alignment with the company’s financial goals and objectives. **key responsibilities**: - **financial planning & forecasting**: - develop and maintain financial models to support budgeting, forecasting, and long-term planning. - prepare and consolidate annual budgets and quarterly forecasts, ensuring accuracy and alignment with organizational goals. - analyze financial trends and variances, providing recommendations for corrective actions. - **financial analysis**: - conduct detailed financial analysis to support strategic initiatives and business decisions. - evaluate financial performance by comparing actual results to budgeted targets, and identify key drivers of variance. - prepare detailed reports and presentations for senior management and stakeholders. - provide ad-hoc financial analysis and decision support to various departments as needed. - **business partnership**: - partner with business units to understand their financial ne...
**unify cx** is looking for an extraordinary **_technical support specialists_** to join our motivated and ambitious team. **what will you do?** in this position you will: - address customer concerns with active listening, providing thorough, step-by-step resolutions tailored to their needs. - ensure customer satisfaction by resolving issues completely before concluding communication. - adapt communication style to match the technical proficiency of customers, ranging from highly skilled users to those with basic knowledge. - provide exceptional support to english-speaking customers, while also addressing spanish-speaking customer inquiries as needed. - work collaboratively with team members and escalate complex cases to the appropriate departments when required. - stay updated on company products, services, and troubleshooting procedures. providing exemplary customer service **who you are**: - fluency in both english and spanish (spoken and written). - exceptional communication and active listening skills. - demonstrate ability to patiently guide customers through resolutions, ensuring full understanding and satisfaction. - experience in customer support or service roles, especially with technical troubleshooting. - strong problem-solving skills and the ability to handle multiple tasks effectively. - comfortable working with diverse customers, adapting to their technical skill levels. - previous experience in a customer service role. - outstanding verbal, written, and interpersonal communication skills - possess an understanding of wireless order pro...
Glowtouch, a unifycx company, is growing and we are looking for a it desktop support specialist to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the it desktop support specialist is responsible for providing technical support to end users for computer hardware, software, and peripheral devices. this role involves troubleshooting and resolving technical issues, ensuring the efficient operation of desktop systems, and delivering excellent customer service. the it desktop support specialist will work closely with other it team members to maintain and improve the overall it infrastructure. key responsibilities: technical support: provide first-level support to end users for hardware, software, and network issues. diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals. troubleshooting and issue resolution: identify and troubleshoot software and hardware issues, escalating complex problems to senior it staff as needed. document and track support requests using a ticketing system, ensuring timely resolution and follow-up. perform routine maintenance and updates to keep systems secure and efficient. user assistance: respond to and resolve user inquiries, ensuring a high level of customer satisfaction. system maintenance: assist in maintaining and updating inventory of it assets, including hardware and software. support the implementation of it projects, including system upgrades and deployments. ensure compliance with company it ...
**glowtouch, a unifycx company,** is growing and we are looking for a** corporate controller** to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! **what will you do?** this pivotal role will oversee all accounting, reporting, and finance operations across our global locations. the corporate controller will ensure accurate financial reporting, maintain robust financial controls, and drive operational efficiency throughout our international network. **responsibilities**: - **global financial oversight**: oversee global accounting, reporting, and finance operations to ensure robust controls, accurate financial reporting, and compliance with us gaap standards. - **financial statement preparation**: supervise the preparation and detailed analysis of financial statements, including income statements, balance sheets, and cash flow statements. - **close processes management**: manage the month-end and year-end close processes, ensuring accuracy, completeness, and timely financial reporting. - **team leadership**: lead and mentor the accounting team, providing guidance and support to enhance departmental efficiency and performance. - **audit collaboration**: collaborate with internal and external auditors to facilitate the annual audit process, address findings, and implement recommendations. - **system and process improvement**: evaluate, implement, and optimize accounting systems and tools to streamline processes and increase operational efficiency. - **strategic financial analysis**: provide st...
Glowtouch is looking for extraordinary customer advocates to join our motivated team. what will you do? as a customer advocate, provide world-class customer service through every interaction offering solutions to any customer’s issue or concerns in reference to their internet and voip services. you will use all resources available to discover root causes and prevent future issues and assist the customers to make payments, changes to their account, upsell, respond any billing inquiries that may arise and resolve technical issues from remote troubleshooting to dispatching a technician. ideal candidates for this position will be analytical but with an outgoing customer service attitude. we are hiring individuals that are intelligent, dependable, and ready to take their career to the next level with a growing company. in this role you will: · answer customer interactions (calls/emails) within slas and follow up on any further actions needed for resolution or install (sales, billing/account, and tech support) · use every resource available to resolve customer’s issue · dispatch appropriately according to the need and slas · support field operations team members with work orders’ inquiries and communication with the customer · complete processes for cancellations and installations, that involve but are not limited to invoicing and provisioning/deprovisioning of services · perform other duties as assigned who you are: to be considered, candidates are expected to have the following: · english proficiency written and comprehensive english · excellent multi-tasking skills · 6 m...
We’re always on the lookout for passionate individuals to help us shape the future of customer experience. a culture that values collaboration, creativity, and diversity whether you’re directly engaging with clients or driving innovation in technology, you’ll find a culture at unifycx that values collaboration, creativity, and diversity and puts people at the core of everything we do. our team members are empowered to bring their unique skills to the table, contributing to a company that’s leading the way in customer experience solutions. with a presence across the united states, india, the philippines, the dominican republic, jamaica, honduras, and colombia, unifycx offers opportunities to work in dynamic markets around the world. no matter where you're based, you'll be part of a global network dedicated to delivering exceptional customer experiences. our foundation: glowtouch & collective solution unifycx is born from the integration of glowtouch, a global expert in customer care and technology outsourcing, and the strategic acquisition of collective solution, known for its customized service solutions. explore opportunities ready to join us? check out our current openings below. u.s., colombia, dominican republic, honduras, jamaica, and philippines opportunities #j-18808-ljbffr...
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