INGENIERO, ANÁLISIS DE SISTEMAS O SIMILAR, SERVICE

Workplace type: remotebusiness unit: aliresponsibilitiesin this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions.works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.tests and troubleshoots functionality of installed systems.identifies and documents technical issues to be escalated to product and system integration teams for resolution.provides feedback based on client experiences to product and professional services teams for product and process improvements.may work directly with clients on-site or provide project support remotely.identifies additional product/services opportunities in customer organization.writing of manuals and procedures.applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations.contributes to preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks.works with training team to develop application-specific training curriculums and materials and conducts training classes for client.education / qualificationsabout hexagonhexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. we...