Descripción general join our dynamic team as a trilingual quality auditor, where you will play a key role performing quality checks by reviewing customer service contacts and providing detailed feedback to enhance agent performance, driving continuous improvement to business. we are looking for candidates who have a passion to conduct quality reviews and audits, commitment to continuous improvement, and proficiency in handling contacts, as well as strong knowledge of customer service processes and tools working as part of the global quality assurance team you will demonstrate a desire and passion to drive service standards. you will communicate with customer service teams to enable coaching, development, and motivate others to achieve an outstanding level of customer service in line with global service standards. this includes identifying development areas to support your progression and that of advisors in their day-to-day responsibilities. the ideal candidate will currently be operating at team leader level or above or have previous experience with quality assurance. this is a unique opportunity for you to be part of a newly emerging team experiencing high growth. preferred skills, qualifications and experience: - advanced level of portuguese (c1). - upper-intermediate level of english (b2). - outstanding customer service skills with a passion for delivering excellence. - strong knowledge of customer service policies, procedures, and best practices. - exceptional attention to detail, ensuring accuracy and quality in all tasks. - excellent organisational, prioritis...
Join our dynamic team as a trilingual quality auditor, where you will play a key role performing quality checks by reviewing customer service contacts and providing detailed feedback to enhance agent performance, driving continuous improvement to business. we are looking for candidates who have a passion to conduct quality reviews and audits, commitment to continuous improvement, and proficiency in handling contacts, as well as strong knowledge of customer service processes and tools working as part of the global quality assurance team you will demonstrate a desire and passion to drive service standards. you will communicate with customer service teams to enable coaching, development, and motivate others to achieve an outstanding level of customer service in line with global service standards. this includes identifying development areas to support your progression and that of advisors in their day-to-day responsibilities. the ideal candidate will currently be operating at team leader level or above or have previous experience with quality assurance. this is a unique opportunity for you to be part of a newly emerging team experiencing high growth. preferred skills, qualifications and experience: - advanced level of portuguese (c1). - upper-intermediate level of english (b2). - outstanding customer service skills with a passion for delivering excellence. - strong knowledge of customer service policies, procedures, and best practices. - exceptional attention to detail, ensuring accuracy and quality in all tasks. - excellent organisational, prioritisation...
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