(E-371) AUTOMOTIVE SERVICE ADVISOR

At hinderer motor company, we're more than just a dealership — we're a family-driven organization built on integrity, passion, and a commitment to excellence. our mission is simple: to create first-class experiences that excite and inspire—for both our clients and our team members. we love what moves you! about the role: service advisor overview the automotive service advisoris responsible for building strong customer relationships and selling the technicians' time. they greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers' experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. duties & responsibilities advises customers about necessary service for routine maintenance.helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.maintains high customer satisfaction standards & handles customer complaints.prepares a repair order showing time, cost, and labor estimates for service.explains the work performed and the repair order charges to the customer.schedules service appointments.test drives the vehicle with customer as needed to confirm the problem or refer to test technician.refers to service history, insp...