**please submit your resume/cv in english** location: remote employment type: full-time salary range: usd $1,200 – $1,400/month about us we are a texas-based company specializing in the design and construction of outdoor community spaces that inspire connection, recreation, and well-being. with a strong focus on quality and innovation, we collaborate closely with landscape architects to bring amenity centers, parks, and monuments to life. our work enhances neighborhoods and communities through thoughtful, functional, and sustainable outdoor environments. backed by an experienced in-house team, we take pride in delivering projects that exceed expectations—on time and with lasting impact. about the role we are seeking a detail-oriented and proactive accounting analyst to join our remote team. this role involves a mix of accounts payable, credit card management, and general accounting duties. you’ll collaborate with cross-functional teams to support financial operations, project accounting, and month-end close procedures. key responsibilities - accounts payable - process invoices submitted through vendor email and ensure timely data entry. - reconcile vendor statements and resolve discrepancies. - credit card management - administer the credit card system (fyle), keeping receipt documentation organized in onedrive. - follow up with project managers for outstanding receipts and supporting documentation. - upload and enter credit card transactions into sage weekly. - reconcile american express and visa statements to fyle records. - coordinate project number upd...
***please submit your cv in english*** support – voice/network engineer job overview: we are seeking a highly motivated and experienced support – voice/network engineer to join our team. the ideal candidate should have at least 3 years of relevant experience. this role is responsible for designing, implementing, and maintaining our company's voice over ip (voip) and network systems, ensuring seamless and secure communication across the organization. key responsibilities: 1. voip system management: - design, implement, and maintain voip systems to ensure high-quality voice communications. - diagnose and rectify sip, rtp, and pbx-related voice faults. - assist clients and partners in deploying new voice solutions. - document processes and systems for the benefit of team members. - network infrastructure management: - design, implement, and maintain network infrastructure, including routers, switches, firewalls, and vpns. - monitor and analyze network performance, ensuring optimal operation and security. - troubleshoot and resolve network issues related to voip technologies. - implement and manage network security measures, including firewalls, encryption, and intrusion detection. - customer support and troubleshooting: - manage customer and reseller faults and service requests through our ticketing system. - provide accurate and timely advice and issue resolution for our customers. - handle escalations to upstream carriers as needed. - collaboration and documentation: - collaborate with internal teams to ensure successful project progression. -...
★ please submit your cv in english ★ job title: demand planning analyst location: remote department: supply chain reports to: director of supply chain compensation: $1,500 usd/month about better earth, llc at better earth, we are on a mission to create a more sustainable planet through innovative, compostable food packaging solutions. we serve businesses across north america with products that are good for people and better for the environment. join our purpose-driven team as we work to eliminate single-use plastics and promote circular economies. position summary the demand planning analyst will play a critical role in ensuring accurate demand forecasts and inventory planning across our national and distribution accounts. this individual will analyze sales trends, collaborate with cross-functional teams, and maintain planning systems to support product availability and reduce waste in alignment with better earth’s sustainability goals. key responsibilities - develop and maintain sku-level demand forecasts using historical data, market trends, and customer inputs. - partner with sales, operations, and supply chain to align forecasts with business objectives. - leverage demandcaster and netsuite to monitor forecast accuracy, inventory turnover, and stock levels. - collaborate with the director of supply chain to improve forecast accuracy and planning processes. - support procurement by translating demand plans into actionable purchase requirements. - generate weekly and monthly reports to track demand metrics, forecast accuracy, and kpi performance (e...
**please submit your resume/cv in english** location: remote | hours: 9:00 am – 6:00 pm est salary range: $700 – $900 usd/month language requirement: advanced english (c1 level) about us we are a family-run, third-generation advertising company specializing in high-impact outdoor campaigns across iconic locations like times square, silver lake, and wicker park. we are passionate about helping brands, people, and spaces connect through creative, memorable outdoor media experiences. the opportunity we are looking for a motivated and detail-oriented operations associate to support our operations team and help keep our projects organized, efficient, and client-ready. this is an ideal opportunity for a recent graduate or someone with up to two years of professional experience who is eager to grow within the dynamic world of outdoor advertising. you’ll work closely with our team to ensure the smooth execution of our billboard operations—from scheduling to reporting—while gaining valuable hands-on experience in project coordination and operational support. key responsibilities - coordinate scheduling for billboard installations, removals, and maintenance activities. - manage daily scheduling of dynamic and static digital billboard content. - collect and organize proof of performance (pop) reports for both internal and client use. - create and maintain detailed specification documents for billboard locations. - organize, file, and manage operational documents and project paperwork. - track inventory of materials such as vinyls and hardware, coordinating ...
**please submit your resume/cv in english** location: remote salary range: $1,300 – $1,800 usd/month type: full-time about us we are a texas-based company specializing in the design and construction of outdoor community spaces that inspire connection, recreation, and well-being. with a strong focus on quality and innovation, we collaborate closely with landscape architects to bring amenity centers, parks, and monuments to life. our work enhances neighborhoods and communities through thoughtful, functional, and sustainable outdoor environments. backed by an experienced in-house team, we take pride in delivering projects that exceed expectations—on time and with lasting impact. about the role we are looking for a highly analytical and detail-orientedtechnical administrative assistantto support our sales and preconstruction pipeline. this role plays a crucial part in identifying new opportunities, analyzing bid performance, and organizing internal knowledge. it is ideal for someone who enjoys research, problem-solving, and transforming ideas into actionable systems. you will work closely with leadership and contribute across three key areas: key responsibilities 1. market & opportunity research - research and identify early-stage sales opportunities, such as land development permits, social media activity, or online ads related to site preparation. - maintain a dynamic database of local developments, tracking which projects are active, upcoming, or on hold. - investigate company ownership and conduct lead research through public records and online platform...
**please submit your resume/cv in english** salary: usd $2,000/month location: remote – full-time language: english (c2 preferred or at least c1 – required) about us we’re a fast-growing company committed to building thoughtful, secure solutions that make life easier for modern families. our team is driven by a deep focus on product quality, user experience, and world-class customer support. with an expanding global customer base, we’re looking for someone who’s ready to take ownership of the customer journey and help us continue delivering excellence at every step. about the role we’re looking for a hands-on customer experience manager to lead our support operations and ensure every customer feels supported and valued. this role blends leadership with day-to-day execution — you’ll actively resolve tickets, manage escalations, and work directly with customers, while also guiding and empowering your team. this role is ideal for someone with a startup mindset, who enjoys solving problems, improving systems, and staying flexible in a fast-evolving environment. you’ll be managing a current team of 4 support professionals, with full responsibility for their performance, training, and team success. what you’ll do · own and continuously improve the full customer support experience · work in the system daily to manage support tickets and solve customer issues · provide live call support and oversee live interactions with customers · lead, mentor, and support a high-performing customer support team of 4 people · manage team scheduling, coverage, quality sta...
*** please submit your cv in english**** general manager – latam office location: bogotá, colombia job overview: we are seeking an experienced general manager to lead our latin america (latam) office. this executive role encompasses overseeing daily operations, managing human resources functions, leading the team, and cultivating an organizational culture that aligns with our company's values and business objectives. the position requires working on-site and involves a mix of responsibilities in both human resources and administrative functions. the ideal candidate will be instrumental in building and sustaining a high-performance team dedicated to achieving operational excellence. key responsibilities: leadership & operations: 1. serve as the senior leader for latam operations, reporting directly to u.s. executive leadership. 2. oversee daily office operations, ensuring efficient workflows and team alignment. 3. implement, monitor, and enhance operational processes and key performance indicators (kpis). 4. ensure compliance with local labor laws and regulations. human resources & talent management: 1. lead all hr functions, including recruitment, onboarding, performance management, and offboarding. 2. conduct interviews, make hiring decisions, and manage employee terminations when necessary. 3. administer quarterly performance reviews and recommend salary adjustments or promotions. 4. handle employee grievances, disciplinary actions, and conflict resolution. 5. foster a positive, inclusive, and high-performing work culture. team development & cul...
***please submit your cv in english*** executive assistant to the ceo company: society digital industry: digital marketing & technology solutions why join society digital? we’re not just a company; we’re a movement driving innovation in digital marketing and technology. join a team that values creativity, collaboration, and a commitment to excellence. what we offer: professional development opportunities: access to a library of exclusive training materials cross-departmental learning opportunities about the role: as the executive assistant to the ceo of society digital, you will provide critical support to the executive team, ensuring efficient operation and alignment across the company. this remote role blends high-level personal assistance with operational leadership, ideal for someone who thrives in a fast-paced, innovative environment. key responsibilities: comprehensive executive support: manage the ceo’s schedule, organize meetings, and handle communication. serve as the main point of contact between the ceo and internal/external stakeholders. operational leadership: assist in planning and managing cross-functional projects. coordinate communication between various teams to maintain workflow efficiency. travel & event coordination: organize business travel arrangements, accommodations, and itineraries. plan and execute company events, retreats, and other key gatherings. communication expertise: draft, review, and manage correspondence with clients, vendors, and other partners. your background: 3+ years in high-level ex...
***please submit your cv in english*** project coordinator: job overview we are seeking experienced individuals to manage day-to-day operations and ensure the success of client projects. you'll assist in planning, executing, and monitoring projects, handle administrative tasks, and ensure effective management of resources, timelines, and communication. if you have strong organizational skills, excellent communication, and attention to detail, this is the place for you! join us and be a great fit for our team! project coordinator: job description overview: as a project coordinator, you will play a pivotal role in maintaining strong client relationships, coordinating installations, ensuring smooth onboarding and post-installation support, and optimizing project efficiency. you will serve as the bridge between internal teams and clients, ensuring successful project completion and high customer satisfaction. your day-to-day as a project coordinator: customer relationship management: 1. build and maintain strong, long-lasting client relationships. 2. establish a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors. presales: 1. collaborate with the sales, support, and accounting teams to gather information on potential and existing clients. 2. call previous carriers to verify if the client is under contract or has any obligations. 3. document all client and project information in our business management platform. installation: 1. serve as the liaison between internal teams (sales, installation, support, account...
★ please submit your cv in english ★ job title: accounts receivable specialist department: finance location: remote reports to: accounting manager employment type: full-time starting salary/rate: $1500/month schedule: monday–friday 9 am – 5 pm est summary the accounts receivable specialist is a key finance team member, responsible for managing customer invoices, collections, and account reconciliation processes. this role ensures accurate receivables management while supporting the company’s financial health. the ideal candidate is detail-oriented, communicative, and driven by purpose, primarily aligned with mission of the company to advance sustainable food packaging solutions. key responsibilities accounts receivable management · manage and oversee all aspects of the accounts receivable process. · ensure timely and accurate preparation and issuance of customer invoices. · maintain up-to-date records of payments and customer account statuses. collections & dispute resolution · proactively follow up with customers regarding outstanding balances. · address and resolve payment issues, discrepancies, or disputes in a professional and timely manner. · collaborate with internal teams to resolve customer billing concerns. reporting & analysis · prepare and present accounts receivable aging reports and account reconciliations. · track and report on key accounts receivable kpis and identify trends or concerns. · recommend and support implementation of process improvements for increased efficiency. compliance & coordination · ensure complian...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
★ please submit your cv in english ★ it operations lead location: remote reports to: director of information technology employment type: full-time position summary the it operations lead will serve as the primary technical escalation point for our it support team and lead operational it projects across a predominantly cloud-based microsoft 365 infrastructure. this role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. the ideal candidate brings strong technical acumen, experience with itil best practices, and a collaborative, service-oriented mindset. key responsibilities - act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems. - lead and mentor the technical support team, providing guidance, training, and performance feedback. - manage and deliver it operational projects, including cloud migrations, system upgrades, and process improvements. - oversee day-to-day it operations: service desk, user support, incident management, and change management. - collaborate with business units to understand requirements and ensure it services align with organizational objectives. - develop, document, and enforce it policies, procedures, and standards, with a focus on itil and continuous improvement. - monitor and report on key it service metrics, identifying trends and recommending solutions. - ensure the security, integrity, and high availability of cloud-based infrastructure and data. - coordinate with vendors and ...
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