Job summary as a customer success manager, you'll be the primary advocate for a large portfolio of small business clients, responsible for enhancing their overall experience. this role suits a digitally-savvy, operationally-focused csm who is dedicated to driving scalable impact and excels in a customer-centric environment. you will identify trends, pinpoint risks and opportunities, and collaborate with various teams to continuously refine the customer journey. key responsibilities customer relationship management: maintain strong relationships across a high-volume book of business by proactively monitoring account health, driving value, and ensuring successful renewals and product adoption. digital-first execution: leverage the client’s digital touch infrastructure—including automated campaigns, lifecycle content, and in-platform messaging—to manage client engagement at scale. customer health monitoring: use platform usage data and customer feedback to identify risks, spot trends, and prioritize outreach and support. insights & optimization: share customer insights with internal teams to help optimize self-serve content, onboarding experiences, and product fit for users. cross-functional collaboration: work closely with customer service, operations, product, and marketing to refine digital cs touchpoints and support continued innovation. process efficiency: recommend and implement process improvements that support operational scale and customer experience quality across the assigned segment. onboarding & enablement support: own and continuously improve th...
**mailshake full cycle sales representative**: are you seeking a sales role with boundless opportunities for growth and progression? join the mailshake team as a full-cycle sales professional. you’ll be closing deals within your first month and selling a world class product helping make thousands of business owners lives better. **our culture**: at mailshake, we prioritize delivering exceptional experiences to our end-users while continuously enhancing the value we bring to the company. our team operates remotely, fostering an environment that encourages autonomy and collaboration. we thrive on slack and zoom communications and occasionally come together for team gatherings. as a fully remote company, we offer benefits including maternity/paternity leave, flexible schedules, and other perks. mailshake is proudly self-funded and profitable, having taken no external investments. **key responsibilities**: - present world class saas demos, 50-100+ demos a month - maintain up-to-date records and tasks within our crm system. - respond and engage with inbound leads in 5 minutes or less during working hours - collaborate closely with the sales team and leadership to share market trends, deal lost reasons, deal won reasons and more. **requirements**: - 1-3 years of saas sales demo experience, demonstrating tenacity, organization, drive, and a customer-centric mindset. - saas sales demo training - you should bring at least 1 year of training and experience to the team - strong communication skills, both verbal and written, are essential. - openness to coaching, a hu...
Join to apply for the head of operations role at hire with near join to apply for the head of operations role at hire with near get ai-powered advice on this job and more exclusive features. at near, we help top talent in latin america find remote roles with us companies. our mission is to create better lives by fostering a remote work culture that transcends borders. about the role the director of operations & customer service will serve as a strategic and hands-on leader overseeing a cross-functional team of 10+ people. you’ll be responsible for implementing scalable systems, optimizing day-to-day operations, improving customer satisfaction, and ensuring seamless coordination between customer service, logistics, and international vendors. this is a remote role based in latin america. availability to work in a u.s. time zone (preferably est) is required. key responsibilities lead, coach, and scale a high-performing operations & customer service team (~10 people). establish clear kpis, performance benchmarks, and accountability frameworks. foster a culture of ownership, urgency, and service excellence. operational excellence design and implement sops to improve internal workflows and service quality. oversee daily operations, including order processing, returns, and escalations. drive cost efficiency and optimize budgets across the department. customer experience ensure timely, high-quality resolution of customer issues across channels. monitor satisfaction metrics (e.g., csat, response time, resolution rate) and implement improvement initiatives. promote a customer-first c...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a talent acquisition lead with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale . who we're looking for: - you live and breathe call center recruiting. - you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. - you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. - you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. - you’re obsessed with speed, quality, and candidate experience—all at once. - you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: - source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). - manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. - run fast-paced discovery calls , evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. - communicate regularly with...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a massive recruiter with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale . who we're looking for: - you live and breathe call center recruiting. - you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. - you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. - you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. - you’re obsessed with speed, quality, and candidate experience—all at once. - you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: - source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). - manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. - run fast-paced discovery calls , evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. - communicate regularly with clien...
Join to apply for the head of operations role at hire with near join to apply for the head of operations role at hire with near get ai-powered advice on this job and more exclusive features. at near, we help top talent in latin america find remote roles with us companies. our mission is to create better lives by fostering a remote work culture that transcends borders. about the role the director of operations & customer service will serve as a strategic and hands-on leader overseeing a cross-functional team of 10+ people. you’ll be responsible for implementing scalable systems, optimizing day-to-day operations, improving customer satisfaction, and ensuring seamless coordination between customer service, logistics, and international vendors. this is a remote role based in latin america. availability to work in a u.s. time zone (preferably est) is required. key responsibilities - lead, coach, and scale a high-performing operations & customer service team (~10 people). - establish clear kpis, performance benchmarks, and accountability frameworks. - foster a culture of ownership, urgency, and service excellence. operational excellence - design and implement sops to improve internal workflows and service quality. - oversee daily operations, including order processing, returns, and escalations. - drive cost efficiency and optimize budgets across the department. customer experience - ensure timely, high-quality resolution of customer issues across channels. - monitor satisfaction metrics (e.g., csat, response time, resolution rate) and implement improvement initiatives...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we're looking for a massive recruiter with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale . who we're looking for: you live and breathe call center recruiting. you've spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. you've owned weekly kpis like 30–50 agent hires per week, and delivered. you're lightning-fast, organized, and thrive in a high-pressure, target-driven environment. you're obsessed with speed, quality, and candidate experience—all at once. you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. run fast-paced discovery calls , evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. communicate regularly with clients to align on role requirements, can...
Location: remote company: scale army schedule: monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we're looking for a senior volume recruiter with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale. who we're looking for: you live and breathe call center recruiting. you've spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. you've owned weekly kpis like 30–50 agent hires per week, and delivered. you're lightning-fast, organized, and thrive in a high-pressure, target-driven environment. you're obsessed with speed, quality, and candidate experience—all at once. you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. communicate regularly with clients to align on role requirements, candidate p...
We are hiring a customer success specialist to manage client accounts for long-term success. this role involves daily account management, generating reports, conducting onboarding calls, and basic troubleshooting. you will collaborate with the client success team, becoming skilled in market research, a platform expert, and a dedicated point of contact for your assigned clients . responsibilities: create recap decks, proposals, and client reports. attend and document onboarding and workshop calls. address client inquiries via phone and email. resolve issues related to the client platform. collaborate with the market research center of excellence to deploy surveys. partner with the marketing team to develop account-based marketing materials. support the enterprise sales team in account expansion efforts. perform other duties to ensure client success, satisfaction, and engagement. requirements: strong interest in consumer insights and brand strategy. experience working with crms (salesforce, hubspot, jira) familiarized with ai tools proactive with a "get-it-done" attitude; comfortable in a fast-paced startup. adaptable to changing priorities, high email volume, and slack communication. demonstrates initiative, resourcefulness, and creative problem-solving skills. intellectually curious with a desire to stay informed on industry and account news. possesses a client-facing mindset focused on training, understanding, and supporting client motivations. committed to building strong internal and external relationships and maintaining high customer satis...
Position summary: the director of workforce management will be responsible for forecasting, capacity planning, scheduling, real-time management, client reporting, and analytics; identifying opportunities for process improvements that drive efficiencies and services development. this role will work with our leadership team to lead process improvements, risk management, and improve employee utilization. the director will develop policies and procedures that positively impact the workforce and will work with operational staff to ensure cross-functional communication progresses toward key goals and metrics. responsibilities: managing, continuous improvement, and delegating tasks to the workforce management staff. participate in and oversee wfm technology selection and implementation. create and meet all kpi requirements. perform analysis of the company data to provide insight into reasons for calls, employee performance, forecast variances, kpi variances, and other data relative to contact center performance. schedule creation/flexibility/optimization. forecasting call and ticket volume demand and other contact demand volumes. identify the point of contact routing anomalies using real-time monitoring applications. head-count & demand forecasting and planning (future and real-time). train team members/managers on the use of workforce planning tools. develop and maintain high-quality daily, weekly, and monthly reports across the company. proactively work with various departments to recommend efficiencies and affect change. performs additional duties as assigned by t...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a talent acquisition lead with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale . who we're looking for: you live and breathe call center recruiting. you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. you’re obsessed with speed, quality, and candidate experience—all at once. you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. run fast-paced discovery calls , evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. communicate regularly with clients to align on role requirements, candidate ...
Summary the fraud & quality analyst provides best-in-class support by analyzing data to deliver actionable insights and tell a compelling, yet accessible, story to senior management and key stakeholders. this position will work across multiple product lines and functional areas, supporting the business. this role requires strong communication and consulting skills that guide the team toward high-impact opportunities. the ideal candidate will exhibit a high level of technical expertise in data analysis and quality assurance. key responsibilities process requests like weighting, updating quality reporting, live quality checks, and managing survey quality deep-dives. research fraud and quality trends across the market for ba behaviors and surface this to leadership. acquire and comply with structured and unstructured data and verify its quality and accuracy. analyze historical data to surface trends and insights using advanced analytical methods. develop, own, and manage recurring analytic or reporting processes. monitor the impact of implemented changes and make adjustments as necessary. communicate effectively and professionally with all levels of management both internally and with key stakeholders. work closely with product & engineering to ensure data accuracy and availability. maintain and update relevant spreadsheets/ process documents. escalate any concerns to senior stakeholders and work to identify an appropriate mitigation strategy. qualifications advanced, near-native english proficiency. minimum 2 years of experience working with custom...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a massive recruiter with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale . who we're looking for: you live and breathe call center recruiting. you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. you’re obsessed with speed, quality, and candidate experience—all at once. you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. run fast-paced discovery calls , evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. communicate regularly with clients to align on role requirements, candidate profil...
Location: remote company: scale army schedule: monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a senior volume recruiter with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale. who we're looking for: you live and breathe call center recruiting. you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. you’re obsessed with speed, quality, and candidate experience—all at once. you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. communicate regularly with clients to align on role requirements, candidate profiles, and ...
Location: remote company: scale army schedule: monday to friday | 9 am – 6 pm est at scale army, we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a senior volume recruiter with deep expertise in bpo, call center, and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale. who we're looking for: - you live and breathe call center recruiting. - you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. - you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. - you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. - you’re obsessed with speed, quality, and candidate experience—all at once. - you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: - source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). - manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. - run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. - communicate regularly with clients to align on role requir...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army, we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a massive recruiter with deep expertise in bpo, call center, and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale. who we're looking for: - you live and breathe call center recruiting. - you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. - you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. - you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. - you’re obsessed with speed, quality, and candidate experience—all at once. - you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: - source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). - manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. - run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. - communicate regularly with clients to align on role ...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army, we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a talent acquisition lead with deep expertise in bpo, call center, and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale. who we're looking for: - you live and breathe call center recruiting. - you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. - you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. - you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. - you’re obsessed with speed, quality, and candidate experience—all at once. - you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: - source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). - manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. - run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. - communicate regularly with clients to align on...
Join to apply for the head of operations role at hire with near join to apply for the head of operations role at hire with near get ai-powered advice on this job and more exclusive features. at near, we help top talent in latin america find remote roles with us companies. our mission is to create better lives by fostering a remote work culture that transcends borders. about the role the director of operations & customer service will serve as a strategic and hands-on leader overseeing a cross-functional team of 10+ people. you’ll be responsible for implementing scalable systems, optimizing day-to-day operations, improving customer satisfaction, and ensuring seamless coordination between customer service, logistics, and international vendors. this is a remote role based in latin america. availability to work in a u.s. time zone (preferably est) is required. key responsibilities - lead, coach, and scale a high-performing operations & customer service team (~10 people). - establish clear kpis, performance benchmarks, and accountability frameworks. - foster a culture of ownership, urgency, and service excellence. operational excellence - design and implement sops to improve internal workflows and service quality. - oversee daily operations, including order processing, returns, and escalations. - drive cost efficiency and optimize budgets across the department. customer experience - ensure timely, high-quality resolution of customer issues across channels. - monitor satisfaction metrics (e.g., csat, response time, resolution rate) and implement ...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army, we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a talent acquisition lead with deep expertise in bpo, call center, and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale. who we're looking for: - you live and breathe call center recruiting. - you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. - you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. - you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. - you’re obsessed with speed, quality, and candidate experience—all at once. - you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: - source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). - manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. - run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. - communicate regularly with clients to align on role r...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army, we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we're looking for a massive recruiter with deep expertise in bpo, call center, and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale. who we're looking for:you live and breathe call center recruiting. you've spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. you've owned weekly kpis like 30–50 agent hires per week, and delivered. you're lightning-fast, organized, and thrive in a high-pressure, target-driven environment. you're obsessed with speed, quality, and candidate experience—all at once. you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities:source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc. ). manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. communicate regularly with clients to align on role requirements, candidate p...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army, we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we're looking for a talent acquisition lead with deep expertise in bpo, call center, and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale. who we're looking for:you live and breathe call center recruiting. you've spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. you've owned weekly kpis like 30–50 agent hires per week, and delivered. you're lightning-fast, organized, and thrive in a high-pressure, target-driven environment. you're obsessed with speed, quality, and candidate experience—all at once. you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities:source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc. ). manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. communicate regularly with clients to align on role requirements, candi...
Location: remote company: scale army schedule: monday to friday | 9 am – 6 pm est at scale army, we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we're looking for a senior volume recruiter with deep expertise in bpo, call center, and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale. who we're looking for:you live and breathe call center recruiting. you've spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. you've owned weekly kpis like 30–50 agent hires per week, and delivered. you're lightning-fast, organized, and thrive in a high-pressure, target-driven environment. you're obsessed with speed, quality, and candidate experience—all at once. you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities:source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc. ). manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. communicate regularly with clients to align on role requirements, candidate p...
Senior software engineer remote | latam role: property leads is a fast-growing startup building cutting-edge lead generation and data solutions for the real estate industry. we're a lean, high-impact team of 16, solving complex problems at the intersection of technology, data, and growth. we’re looking for a principal software engineer to take a lead role in shaping our engineering strategy while staying close to the code. this role is hands-on and high-leverage — ideal for someone who thrives in fast-paced environments, enjoys deep technical ownership, and wants to directly influence the trajectory of a product and company. you’ll work closely with the executive team to scale our technology, grow our team, and help define the next chapter of our platform. responsibilities: lead the architecture, design, and implementation of critical systems with high impact across multiple teams. drive technical strategy and set engineering standards for scalability, performance, security, and reliability. collaborate cross-functionally with product, design, and business to influence product direction. recognize how software and systems engineering drive revenue and reduce costs, and use that lens to prioritize initiatives based on business impact. hire and mentor senior and mid-level engineers through code reviews, design sessions, and informal coaching. dive deep into the code, especially in high-stakes systems (think: distributed systems, high-throughput apis, low-latency pipelines). evaluate and introduce emerging technologies that can create meaningful leverage. brainstorm with the e...
Position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards. use performance reviews and skills gap analyses to identify training needs per department, team, and individual plan training programs based on client and business goals oversee learning activities, curriculum, and resources manage quarterly and annual training budgets evaluate the results of learning courses implement coaching sessions and mentorship programs to establish a culture of continuous learning recommend new training methods (including e-learning courses and game-based platforms) required skills and experience: advanced-near native english proficiency is required. 5+ years of experience as a training director, training manager, or similar role. in-depth unders...
Overview responsible for the safe transportation of the assigned barge(s) and for the safety of the cargo, vessel(s), and crew. responsible for safe docking of ships (when applicable). required to perform administrative and supervisory functions. responsible for maintenance and cleanliness of tug and barge. responsibilities the job responsibilities include but are not limited to the following: oversees safety of the vessel. stands wheelhouse watches underway. direct crew in performance of drills. determine the need for and assign lookouts as necessary. ensure compliance with federal, state, and company policies and regulations. prepare, monitor, and update vessel work lists and maintenance schedules. ensure all crewmen are performing their duties. prepare written reports per company and regulatory agency directives. check and approve all requisitions and work orders. ensure supplies are used in an efficient manner, inventory and prepare material requisitions. conduct inspections and monitor tug/barge maintenance activities. assign work projects for crew. inspect cleanliness of the vessel and barge. purchase food for crew. work aboard boats and barges using pike poles, heavy lines, winches, and mechanical tools for repairs as needed. perform other duties as assigned. qualifications a valid coast guard license, minimum 200 gt or greater near coastal, with a radar observer endorsement required. two (2) years previous experience as a master. valid master of towing near coastal license required. five (5) years’ experience towing barges as master, coastwise on the us west coast. ...
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