We are looking for an experienced contact center engineer to join the cs product operations team responsible for the installation, configuration and maintenance of contact center platforms.the contact center engineer is vital in ensuring that hopper’s customer service tools are optimized from a process, maintenance and operational perspective to guarantee that the needs of the hopper’s service delivery teams and our fast-paced business context are met. we’re looking for a technically-savvy and detail-oriented individual to join our team. their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals. they will build strong partnerships with different teams across the organization in order to contextualize and support customer service delivery groups in their mission to provide excellent service to hopper users across all verticals. **in this role you will**: - monitor, review and consistently optimize processes and platform settings, which includes systems integrations and in-house automations. - support in the design of new solutions and the selection and maintenance of new platforms or technologies - work closely with software vendors to report issues, raise feature requests and influence product roadmap - resolve challenging and potentially high impacting technical situations with a high level of tact and understanding - assist in the maintenance of documentation related to tool settings, troubleshooting steps and...
Join to apply for the fraud operations analyst role at hopper 3 days ago be among the first 25 applicants join to apply for the fraud operations analyst role at hopper about the role we are seeking a dedicated and detail-oriented fraud analyst to join our dynamic team. the ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. about the role we are seeking a dedicated and detail-oriented fraud analyst to join our dynamic team. the ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. this role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. if you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply. what would your day-to-day look like customer success communication: handle and respond to fraud-related inquiries and concerns from customers promptly and professionally. collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues. maintain a customer-centric approach while addressing fraud concerns, ensuring a positive customer experience. fraud process management: develop and optimize processes for handling fraud requests, en...
Hopper bogota, d.c., capital district, colombia 6 days ago be among the first 25 applicants about the job did you know that hopper technology powers some of the largest travel portals in the world? our hopper technology solutions (hts) platform is the engine that drives travel purchases for major brands like capital one, commonwealth bank of australia, nubank, and many more! hts is growing fast, and we need your help to accelerate our journey even further! we are looking for a frontend engineer who can do more than just build—someone who can help architect, optimize, and scale. in this role, you won’t just develop features; you’ll help define the foundations for scalable, high-performance travel portals. you will work on a next-generation lodging, car, and packaging platform, helping top brands drive ancillary revenue while enabling hopper to grow exponentially. we seek an experienced react engineer passionate about building world-class user experiences and reducing long-term maintenance overhead. our ideal candidate is not just a strong coder but a problem-solver—someone who can balance reusable white-label solutions with tailored customizations for our partners. you’ll have a seat at the table, working closely with product, design, and engineering peers to shape the architecture that powers multiple portals at scale. what would your day-to-day look like work with a group of top-tier engineers in a low-process environment powered by trust and autonomy. drive decisions and consensus asynchronously with thoughtful documentation. ship fast. learn fast. repeat. buil...
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