Horatio bogota, d. c. capital district, colombia horatio bogota, d. c. capital district, colombia get ai-powered advice on this job and more exclusive features. position overview: we are seeking an experienced data engineer with a devops mindset to j...
Horatio bogota, d. c. capital district, colombia horatio bogota, d. c. capital district, colombia position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare te...
We are hiring a customer success specialist to manage client accounts for long-term success. this role involves daily account management, generating reports, conducting onboarding calls, and basic troubleshooting. you will collaborate with the client success team, becoming skilled in market research, a platform expert, and a dedicated point of contact for your assigned clients . responsibilities: create recap decks, proposals, and client reports. attend and document onboarding and workshop calls. address client inquiries via phone and email. resolve issues related to the client platform. collaborate with the market research center of excellence to deploy surveys. partner with the marketing team to develop account-based marketing materials. support the enterprise sales team in account expansion efforts. perform other duties to ensure client success, satisfaction, and engagement. requirements: strong interest in consumer insights and brand strategy. experience working with crms (salesforce, hubspot, jira) familiarized with ai tools proactive with a "get-it-done" attitude; comfortable in a fast-paced startup. adaptable to changing priorities, high email volume, and slack communication. demonstrates initiative, resourcefulness, and creative problem-solving skills. intellectually curious with a desire to stay informed on industry and account news. possesses a client-facing mindset focused on training, understanding, and supporting client motivations. committed to building strong internal and external relationships and maintaining high customer satis...
Job title: learning and development specialist horatio is looking for a seasoned professional to oversee all aspects of employee training. the ideal candidate should have extensive experience in building, testing, and implementing training programs from scratch. 1. develop comprehensive learning strategies that align with business objectives, identify training needs through performance reviews and skills gap analyses, and design curricula to optimize performance. 2. plan, implement, and manage client training programs, including the creation of group and individual learning courses, workshops, simulations, e-learning, and coaching sessions. 3. evaluate the results of learning courses, recommend new training methods, and establish a culture of continuous learning through mentorship programs. requirements: - advanced english proficiency is required, along with 5+ years of experience as a training director or similar role. - in-depth understanding of traditional and modern training methods, including project management and budgeting expertise. - proficiency in learning management systems (lms) and excellent communication and leadership skills are essential. benefits: - proven track record of success in the bpo industry, preferably with a bachelor's degree in business administration, industrial psychology, marketing, or related fields. - a master's in business administration is preferred but not required. job details: - seniority level: director - employment type: full-time - job function: human resources...
Position summary: we are looking for a detail-oriented and proactive healthcare team lead supervisor to manage the daily activities of our healthcare teams. the successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. candidates should have at least 2 years of experience as a supervisor, team lead, or a similar role in the healthcare industry, preferably within a bpo setting, including experience in managing diverse interactions (phone, chats, emails, tickets). responsibilities: supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support. monitor team performance and implement improvement plans where needed. ensure compliance with hipaa and other relevant healthcare regulations and data privacy standards. conduct regular coaching, feedback, and performance evaluations. manage scheduling, shift coverage, and adherence to slas. handle escalations and provide resolution support for complex customer issues. collaborate with qa, training, and operations teams to ensure process efficiency and consistency. participate in client calls, audits, and reporting as required. identify process improvement opportunities and recommend solutions to enhance service delivery. required skills/abilities: excellent (near-native) written english is a requirement for this job familiarity with u.s. healthcare systems (insurance, provider, or p...
Position summary: the director of workforce management will be responsible for forecasting, capacity planning, scheduling, real-time management, client reporting, and analytics; identifying opportunities for process improvements that drive efficiencies and services development. this role will work with our leadership team to lead process improvements, risk management, and improve employee utilization. the director will develop policies and procedures that positively impact the workforce and will work with operational staff to ensure cross-functional communication progresses toward key goals and metrics. responsibilities: managing, continuous improvement, and delegating tasks to the workforce management staff. participate in and oversee wfm technology selection and implementation. create and meet all kpi requirements. perform analysis of the company data to provide insight into reasons for calls, employee performance, forecast variances, kpi variances, and other data relative to contact center performance. schedule creation/flexibility/optimization. forecasting call and ticket volume demand and other contact demand volumes. identify the point of contact routing anomalies using real-time monitoring applications. head-count & demand forecasting and planning (future and real-time). train team members/managers on the use of workforce planning tools. develop and maintain high-quality daily, weekly, and monthly reports across the company. proactively work with various departments to recommend efficiencies and affect change. performs additional duties as assigned by t...
Horatio bogota, d.c., capital district, colombia training director (bog) horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards use performance reviews and skills gap analyses to identify training needs per department, team, and individual plan training programs based on client and business goals oversee learning activities, curriculum, and resources manage quarterly and annual training budgets evaluate the results of learning courses implement coaching sessions and mentorship programs to establish a culture of continuous learning recommend new training methods (including e-learning courses and game-based platforms)
Horatio bogota, d.c., capital district, colombia training director (bog) horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: - build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards - use performance reviews and skills gap analyses to identify training needs per department, team, and individual - plan training programs based on client and business goals - oversee learning activities, curriculum, and resources - manage quarterly and annual training budgets - evaluate the results of learning courses - implement coaching sessions and mentorship programs to establish a culture of continuous learning - recommend new training methods (including e-learning courses and gam...
Position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards. use performance reviews and skills gap analyses to identify training needs per department, team, and individual plan training programs based on client and business goals oversee learning activities, curriculum, and resources manage quarterly and annual training budgets evaluate the results of learning courses implement coaching sessions and mentorship programs to establish a culture of continuous learning recommend new training methods (including e-learning courses and game-based platforms) required skills and experience: advanced-near native english proficiency is required. 5+ years of experience as a training director, training manager, or similar role. in-depth unders...
Position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development to join our learning & development team. this role involves guiding individuals to define career goals, create customized career roadmaps, and cultivate the necessary skills and mindset to ensure horatio's continuous evolution and growth through the implementation of learning strategies and programs. this is an on-site role based in bogota. key responsibilities - conduct one-on-one coaching sessions to assess career aspirations, strengths, and areas for growth. - develop individualized career maps and progression plans based on team’s or employee’s goals, skills, and values. - guide skill-building, professional branding, and role transitions - administer and interpret career assessments, 360-degree feedback, and self-evaluation tools. - collaborate with the leadership team to align career development plans with organizational structures and talent strategies. - design and deliver workshops or resources on goal-setting, career planning, and self-development. - monitor progress, provide feedback, and update development plans regularly to reflect growth and changing aspirations. - stay up-to-date with industry trends, career pathways, and future-of-work developments. required skills/abilities - advanced near native english proficiency - demonstrated expertise in career mapping and/or competency-based development - ability to work with diverse populations across different career stages - ability to evaluate and research dev...
Position summary: we are seeking a skilled bpo operations manager to lead and manage one of our healthcare operations. this on-site leadership position requires developing and guiding a team that enhances the organization's overall patient journey and satisfaction. the ideal candidate will mentor team members, identify opportunities to improve customer service quality and, implement best practices at all levels. responsibilities: - build and lead a team of patient experience professionals, ensuring alignment with organizational objectives. - provide mentorship, training, and professional development opportunities for staff. - map the patient journey and identify opportunities to enhance service delivery. - lead initiatives to reduce pain points and improve patient outcomes, engagement, and satisfaction. - oversee the collection and analysis of patient feedback (e.g., surveys, reviews, focus groups). - develop key performance indicators to measure patient satisfaction andtrack improvements. - present insights and recommendations to senior leadership and stakeholders. - serve as the final escalation point for complex or high-profile patient concerns. - collaborate with cross-functional teams to address issues effectively. - promote a culture of empathy, inclusion, and service excellence within the team. - recognize and reward staff contributions to patient satisfaction. - ensure all operations are carried out in an appropriate, cost-effective manner. - improve operational management systems, processes, and best practices. - help the organization’s processes...
We are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: - supervising staff, managing workloads, providing training, and conducting performance evaluations. - developing a high-performing team by fostering a positive work environment and supporting the team's professional development. - motivating and engaging employees, encouraging continuous improvement, and driving team performance. - manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. - ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. - contribute to the overall business strategy by developing and executing plans to achieve business goals. - identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. - staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements - excellent (near-native) english proficiency is a requirement for this job. - 6+ years in a management position within a bpo environment. - stron...
Position summary: we are seeking a new animation graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: - design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. - use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. - work with rich media authoring tools to produce standards-compliant interactive ads - employ a user-centered design to create intuitive design solutions - work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers - proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: - advanced english proficiency (it's a must!) - proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus - have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions. make sure to include any motion graphics projects you've done! - extraordinary visual design talent, with a pixel-level eye for detail - understanding of designing intuitive user interfaces - ability to manage work autonomously, multi-task, and meet fa...
Overview of the role: at horatio, we are seeking a detail-oriented and bilingual data analyst specialist to join our team. this role is responsible for building, maintaining, and optimizing reporting focused on customer experience metrics , enabling data-driven decision-making across operations. the ideal candidate will partner closely with operations managers, customer service managers, and team leads to provide actionable insights, identify trends, and drive performance improvements. responsibilities - extract and transform raw data from different crms to generate kpi reporting, using python, sql, bi tools, google suite, and microsoft office. - design, create & maintain reports & dashboards to monitor business health metrics for both internal and external clients. - participate and help in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse. - generate data-driven decisions and business insights based on the available and self-generated reporting. - manage effective, efficient, and empathetic communication with different stakeholders. - streamlining existing processes and implementing new initiatives. requirements: - knowledge in python, basic to intermediate level - experience of 1 to 2 years programming involving the usage of data science libraries such as: pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, and related. - sql basic to intermediate level - experience of 6 months to a year (not necessary to be professional experience). - familiar with data warehousing co...
The sourcing recruiter will play a critical role in the day-to-day candidate sourcing activities and within the recruitment team. this role will coordinate all the sourcing activities but also work together with recruiters, hiring managers, and other departments. responsibilities: - co-develops and implements an effective sourcing strategy - works together with the recruiters and hiring manager to define candidate profile - sources suitable candidates through various sourcing channels - drafts and sends out recruiting emails to potential candidates - has knowledge of how to use the various sourcing channels - knows how to use sourcing tools and technology - is able to reach out to different types of candidates and engage with them - promotes our employer brand when they reach out to candidates on various platforms - is able to build and maintain a talent pool that can meet the company’s future hiring needs - keeps track of pre-defined sourcing metrics and reports on them - keeps track of candidate’s documentation, and will be responsible for maintaining employee records updated - follows up on employee referrals - will be responsible for the interns recruitment process - supports recruitment interviews during on-site hiring events qualifications: - advanced near-native english proficiency - 1+ year experience with recruiting responsibilities or in a recruiting/sourcing role - must be able to meet multiple individual and team deadlines in a fast-paced, changing, dynamic work environment with changing priorities - strong level of influence and negotiat...
Position summary: the credit card design specialist is responsible for managing the end-to-end process of card design, from initial request to final manufacturing and submission to visa. this role ensures accuracy, quality, and timely completion of all card design projects. the credit card design specialist serves as the main point of contact for design requests, approvals, manufacturing, and visa communications, ensuring smooth operations and efficient workflows. responsibilities: card design management: - review custom card design requests for completeness and accuracy. - check design files for correct format, resolution, and color specifications. - maintain card design files in an organized and up-to-date manner. - track approval status of card designs and share updates with the team. virtual card submission to visa: - submit designs to visa using their online portal. - monitor approval timelines and follow up as needed. - coordinate any edits required based on visa feedback or rejection. - keep detailed records of all visa communications and approval details. physical card manufacturing: - send the final, approved designs to manufacturing partners along with production details. - coordinate digital and physical sample reviews for accuracy. - monitor production progress and share delivery timelines with internal stakeholders. - flag and escalate any manufacturing issues to the internal team. third party agent forms: - complete and submit the required forms to visa for new partners. - track approval status and update records accordingly. admin & communicati...
Position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: - build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards. - use performance reviews and skills gap analyses to identify training needs per department, team, and individual - plan training programs based on client and business goals - oversee learning activities, curriculum, and resources - manage quarterly and annual training budgets - evaluate the results of learning courses - implement coaching sessions and mentorship programs to establish a culture of continuous learning - recommend new training methods (including e-learning courses and game-based platforms) required skills and experience: - advanced-near native english proficiency is required. - 5+ years of experience as a training director, training manager, or similar ro...
Position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: - build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards. - use performance reviews and skills gap analyses to identify training needs per department, team, and individual - plan training programs based on client and business goals - oversee learning activities, curriculum, and resources - manage quarterly and annual training budgets - evaluate the results of learning courses - implement coaching sessions and mentorship programs to establish a culture of continuous learning - recommend new training methods (including e-learning courses and game-based platforms) required skills and experience: - advanced-near native english proficiency is required. - 5+ years of experience as a training director, training manager, or similar ro...
Position summary: the credit card design specialist is responsible for managing the end-to-end process of card design, from initial request to final manufacturing and submission to visa. this role ensures accuracy, quality, and timely completion of all card design projects. the credit card design specialist serves as the main point of contact for design requests, approvals, manufacturing, and visa communications, ensuring smooth operations and efficient workflows. responsibilities: card design management: - review custom card design requests for completeness and accuracy. - check design files for correct format, resolution, and color specifications. - maintain card design files in an organized and up-to-date manner. - track approval status of card designs and share updates with the team. virtual card submission to visa: - submit designs to visa using their online portal. - monitor approval timelines and follow up as needed. - coordinate any edits required based on visa feedback or rejection. - keep detailed records of all visa communications and approval details. physical card manufacturing: - send the final, approved designs to manufacturing partners along with production details. - coordinate digital and physical sample reviews for accuracy. - monitor production progress and share delivery timelines with internal stakeholders. - flag and escalate any manufacturing issues to the internal team. third party agent forms: - complete and submit the required forms to visa for new partners. - track approval status and update records accordingly. admin & communicati...
Position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: - build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards. - use performance reviews and skills gap analyses to identify training needs per department, team, and individual - plan training programs based on client and business goals - oversee learning activities, curriculum, and resources - manage quarterly and annual training budgets - evaluate the results of learning courses - implement coaching sessions and mentorship programs to establish a culture of continuous learning - recommend new training methods (including e-learning courses and game-based platforms) required skills and experience: - advanced-near native english proficiency is required. - 5+ years of experience as a training director, training manager, or similar ro...
Position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: - build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards. - use performance reviews and skills gap analyses to identify training needs per department, team, and individual - plan training programs based on client and business goals - oversee learning activities, curriculum, and resources - manage quarterly and annual training budgets - evaluate the results of learning courses - implement coaching sessions and mentorship programs to establish a culture of continuous learning - recommend new training methods (including e-learning courses and game-based platforms) required skills and experience: - advanced-near native english proficiency is required. - 5+ years of experience as a training director, training manager, or similar ro...
Position summary: the credit card design specialist is responsible for managing the end-to-end process of card design, from initial request to final manufacturing and submission to visa. this role ensures accuracy, quality, and timely completion of all card design projects. the credit card design specialist serves as the main point of contact for design requests, approvals, manufacturing, and visa communications, ensuring smooth operations and efficient workflows. responsibilities: card design management: - review custom card design requests for completeness and accuracy. - check design files for correct format, resolution, and color specifications. - maintain card design files in an organized and up-to-date manner. - track approval status of card designs and share updates with the team. virtual card submission to visa: - submit designs to visa using their online portal. - monitor approval timelines and follow up as needed. - coordinate any edits required based on visa feedback or rejection. - keep detailed records of all visa communications and approval details. physical card manufacturing: - send the final, approved designs to manufacturing partners along with production details. - coordinate digital and physical sample reviews for accuracy. - monitor production progress and share delivery timelines with internal stakeholders. - flag and escalate any manufacturing issues to the internal team. third party agent forms: - complete and submit the required forms to visa for new partners. - track approval status and update records accordingly. admin & communicati...
Position summary: the credit card design specialist is responsible for managing the end-to-end process of card design, from initial request to final manufacturing and submission to visa. this role ensures accuracy, quality, and timely completion of all card design projects. the credit card design specialist serves as the main point of contact for design requests, approvals, manufacturing, and visa communications, ensuring smooth operations and efficient workflows. responsibilities: card design management: - review custom card design requests for completeness and accuracy. - check design files for correct format, resolution, and color specifications. - maintain card design files in an organized and up-to-date manner. - track approval status of card designs and share updates with the team. virtual card submission to visa: - submit designs to visa using their online portal. - monitor approval timelines and follow up as needed. - coordinate any edits required based on visa feedback or rejection. - keep detailed records of all visa communications and approval details. physical card manufacturing: - send the final, approved designs to manufacturing partners along with production details. - coordinate digital and physical sample reviews for accuracy. - monitor production progress and share delivery timelines with internal stakeholders. - flag and escalate any manufacturing issues to the internal team. third party agent forms: - complete and submit the required forms to visa for new partners. - track approval status and update records accordingly. admin & communicati...
Position summary: the credit card design specialist is responsible for managing the end-to-end process of card design, from initial request to final manufacturing and submission to visa. this role ensures accuracy, quality, and timely completion of all card design projects. the credit card design specialist serves as the main point of contact for design requests, approvals, manufacturing, and visa communications, ensuring smooth operations and efficient workflows. responsibilities: card design management: - review custom card design requests for completeness and accuracy. - check design files for correct format, resolution, and color specifications. - maintain card design files in an organized and up-to-date manner. - track approval status of card designs and share updates with the team. virtual card submission to visa: - submit designs to visa using their online portal. - monitor approval timelines and follow up as needed. - coordinate any edits required based on visa feedback or rejection. - keep detailed records of all visa communications and approval details. physical card manufacturing: - send the final, approved designs to manufacturing partners along with production details. - coordinate digital and physical sample reviews for accuracy. - monitor production progress and share delivery timelines with internal stakeholders. - flag and escalate any manufacturing issues to the internal team. third party agent forms: - complete and submit the required forms to visa for new partners. - track approval status and update records accordingly. admin & communicati...
Position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: - build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards. - use performance reviews and skills gap analyses to identify training needs per department, team, and individual - plan training programs based on client and business goals - oversee learning activities, curriculum, and resources - manage quarterly and annual training budgets - evaluate the results of learning courses - implement coaching sessions and mentorship programs to establish a culture of continuous learning - recommend new training methods (including e-learning courses and game-based platforms) required skills and experience: - advanced-near native english proficiency is required. - 5+ years of experience as a training director, training manager, or similar ro...
Position summary: the credit card design specialist is responsible for managing the end-to-end process of card design, from initial request to final manufacturing and submission to visa. this role ensures accuracy, quality, and timely completion of all card design projects. the credit card design specialist serves as the main point of contact for design requests, approvals, manufacturing, and visa communications, ensuring smooth operations and efficient workflows. responsibilities: card design management: - review custom card design requests for completeness and accuracy. - check design files for correct format, resolution, and color specifications. - maintain card design files in an organized and up-to-date manner. - track approval status of card designs and share updates with the team. virtual card submission to visa: - submit designs to visa using their online portal. - monitor approval timelines and follow up as needed. - coordinate any edits required based on visa feedback or rejection. - keep detailed records of all visa communications and approval details. physical card manufacturing: - send the final, approved designs to manufacturing partners along with production details. - coordinate digital and physical sample reviews for accuracy. - monitor production progress and share delivery timelines with internal stakeholders. - flag and escalate any manufacturing issues to the internal team. third party agent forms: - complete and submit the required forms to visa for new partners. - track approval status and update records accordingly. admin & communicati...
Position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: - build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards. - use performance reviews and skills gap analyses to identify training needs per department, team, and individual - plan training programs based on client and business goals - oversee learning activities, curriculum, and resources - manage quarterly and annual training budgets - evaluate the results of learning courses - implement coaching sessions and mentorship programs to establish a culture of continuous learning - recommend new training methods (including e-learning courses and game-based platforms) required skills and experience: - advanced-near native english proficiency is required. - 5+ years of experience as a training director, training manager, or similar ro...
Horatio bogota, d. c. capital district, colombia career coach (bog) horatio bogota, d. c. capital district, colombia get ai-powered advice on this job and more exclusive features. position summary we are looking for a proactive and empathetic career ...
Horatio bogota, d. c. capital district, colombia client service manager horatio bogota, d. c. capital district, colombia the client service manager is often the main point of communication between clients and the company. they must maintain good busi...
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