Horatio bogota, d. c. capital district, colombia training director (bog) horatio bogota, d. c. capital district, colombia get ai-powered advice on this job and more exclusive features. position summary: horatio is looking for a training director to b...
En horatio, buscamos un líder de seguridad física que se una a nuestro equipo. la persona seleccionada será responsable de la dirección y gestión de la seguridad de nuestras instalaciones, así como de la protección del personal y los activos de la em...
Position summary: horatio is looking for a highly energetic and results-driven training specialist with advanced english to join our amazing team in bogota, colombia. the right person will be comfortable in an "all hands on deck" environment, loves solving people's problems, and can thrive in a fast-paced startup culture. our ideal candidate is someone who enjoys and excels at creating quality assurance processes, communicating with customers, and creating a best-in-class experience for them. this candidate will play a key role in supporting horatio’s rapid growth by delivering solutions to improve our training process and communicating insights to senior management. this role is ideal for a driven problem-solver with exceptional people skills who seeks to make an impact at a fast-growing startup. this is an on-site role based in bogota. responsibilities: take a service- and solution-oriented approach to all interactions, using strong judgment and being policy-driven to ensure it's right for the customer. strict adherence to company philosophy and mission statement. good interpersonal skills and communication with a positive attitude. able to multitask, prioritize, meet deadlines, and manage time efficiently. excellent leadership and team-building skills. able to analyze problems and strategize for better solutions. learn systems and processes quickly and push the boundaries in customer service while also becoming an expert on our clients’ products. assess associates' interactions to identify areas of improvement provide coaching to associates about ...
Position summary: the ideal candidate must have previous hands-on experience with process improvement and project management, advanced english, experience managing multiple channels, including chats, emails, tickets and phone calls, and must also be well-versed in back office and data entry. we also need someone with experience with crms, customer service technologies, and cloud-hosted telephony. to apply for this position, you should have at least 3 years of experience as a supervisor, team lead, or equivalent in the bpo industry within a financial campaign. proficiency in english is crucial for success in this role. responsibilities: lead and supervise a team of customer service or support agents to meet performance metrics (kpis/slas). provide coaching, mentoring, and real-time feedback to improve individual and team performance. conduct regular performance reviews, one-on-one sessions, and team meetings to promote open communication and growth. monitor daily operations and ensure service levels are met or exceeded. handle escalations, resolve operational issues, and ensure smooth day-to-day workflow. identify opportunities for improvement and actively participate in implementing process enhancements. ensure adherence to company policies, procedures, and compliance requirements. adapt to business needs by being flexible with responsibilities and willing to take on additional tasks as required. required skills/abilities: excellent (near-native) english is a requirement for this job previous experience working in financial institutions within a bpo envi...
Position summary as an operations/project manager, you will be crucial in ensuring the seamless execution of the assigned projects from inception to completion. you will bridge our client-facing teams and all internal functions, optimizing bpo processes and managing resources to deliver high-quality insights on time. responsibilities: - lead and manage multiple projects concurrently, ensuring adherence to timelines, budgets, and quality standards. - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams (e.g., research, data analytics, management) to ensure operations are running smoothly. - monitor project progress, identify potential risks, and implement mitigation strategies. - implement and optimize operational processes to enhance efficiency and productivity across the project lifecycle. - manage client communication regarding projects and operational status, expectations, and any changes in scope. - oversee quality assurance processes for data collection, analysis, and reporting, and provide support when required. - develop and deliver training programs for new and existing team members on operational best practices. - analyze operational data to identify areas for improvement and implement solutions. qualifications/experience: - advanced near-native english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum of 2 years of experience in customer support operations management - profic...
En horatio, buscamos un líder de seguridad física que se una a nuestro equipo. la persona seleccionada será responsable de la dirección y gestión de la seguridad de nuestras instalaciones, así como de la protección del personal y los activos de la empresa. las responsabilidades incluyen la implementación y el mantenimiento de políticas y procedimientos de seguridad, la supervisión del personal de seguridad, la gestión de riesgos, el control de accesos y la respuesta a incidentes, entre otros. funciones: coordinar con las empresas subcontratadas la gestion de los guardas de seguridad designados para nuestras instalaciones, siempre enfocado en las necesidades y lineamientos de la compañía desarrollar, implementar y actualizar políticas y procedimientos de seguridad para proteger a los empleados, clientes y activos de horatio. administrar los sistemas de control de acceso de la empresa. administar y coordinar el soporte tecnico para los sistemas de seguridad como cctv, detección, entre otros. colaborar con la brigada de emergencia bajo la coordinación del área de sst. realizar evaluaciones de riesgo, identificar amenazas potenciales y desarrollar estrategias para mitigar los riesgos de seguridad física. estudiar las condiciones y recomendar mejoras en los aspectos de la seguridad fisica de todas las instalaciones de horatio. velar por la correcta custodia de las pertenencias de los empleados en el area de lockers. capacitar al personal en temas de seguridad para fomentar una cultura de seguridad. coordinar con otros departamentos para implementar medidas de seg...
Summary our recruitment specialist will manage all aspects of coordination and logistics within the recruiting process, including maintaining the candidate pipeline status, keeping updated candidate records, communicating with applicants, and ensuring they have a positive interview experience. the role also involves scheduling interviews and working closely with hiring managers and stakeholders to provide an efficient and smooth process. this position will have a significant impact on a rapidly growing company. responsibilities: manage an effective coordination process for candidates and hiring managers that will enable scaling of our recruiting processes, including scheduling interviews, kicking off new roles, and managing the interview process for each new role. handle the end-to-end recruitment process for different-level vacancies (associate, staff, management). post new requisitions initiate offer approvals initiate and ensure the successful completion of background checks ensure the candidates and hiring teams have an amazing interview experience communicate professionally in all interactions, both internally and externally work on other side projects related to recruiting required skills: advanced, near-native english proficiency 1-3 years of experience as a recruiting specialist/coordinator or in a similar role previous experience in an administrative role is required. experience recruiting staff and management roles is required. proficiency with google apps and applicant tracking systems (such as icims or ashby). experience maintaining hr or ats sys...
Position summary: horatio is seeking a recruitment marketing specialist who will play a critical role in the day-to-day candidate sourcing activities within the talent acquisition team. this role will coordinate all the sourcing activities as part of the marketing team, but also work closely with recruiters, hiring managers, and other members of the talent acquisition department. the ideal candidate will be responsible for managing various sourcing channels, nurturing the company's talent pool, and engaging regularly with both active and passive candidates. strong interpersonal skills and excellent verbal and written communication are essential for this role. responsibilities: plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants. communicate constantly with the recruitment department to get a clear view of the company's hiring needs and organizational goals, and proactively source potential hires. plan and manage internal recruitment media campaigns. ask for referrals from internal and external networks for hard-to-fill roles monitor social media and plan and execute activities for engagement track, measure, and report on campaign results design and plan recruiting events serve as brand ambassador at various events, like career fairs or on-campus recruiting events. source suitable candidates through various sourcing channels generate monthly updates for the company's leadership about upcoming recruitment marketing initiatives create monthly reports on key recruitment marketing metrics promote our employer brand b...
El objetivo principal del puesto es garantizar la protección y el bienestar de nuestros colaboradores, asegurando el cumplimiento de la normativa vigente y promoviendo una cultura preventiva en todos los niveles de la organización. responsabilidades principales: apoyo al mantenimiento el sistema de gestión de seguridad y salud en el trabajo conforme a la legislación colombiana. identificar, evaluar y controlar los riesgos laborales mediante inspecciones, evaluaciones y análisis de condiciones de trabajo. apoyo a la ejecución de planes de emergencia, brigadas internas y simulacros. desarrollar e impartir programas de capacitación en sst para todos los niveles de la organización. apoyo en investigaciones de accidentes/incidentes laborales, determinar causas raíz y proponer acciones correctivas. monitorear y garantizar el cumplimiento de las políticas de sst en todas las áreas de la empresa. elaborar reportes e indicadores de gestión (kpi) en materia de seguridad y salud laboral. apoyar en auditorías internas y externas del sistema de gestión de sst. revisión de seguridad social para control de provedores y contratistas al ingreso de las instalaciones. apoyo con el programa de pausas saludables en la organización. requisitos : formación profesional en ingeniería industrial, seguridad y salud en el trabajo, carreras afines. conocimiento actualizado de normativas legales en materia de sst experiencia mínima de 2 años en roles similares. manejo de herramientas de evaluación de riesgos y sistemas de gestión dominio de herramientas ofimáticas (excel, word,...
Summary the fraud & quality analyst provides best-in-class support by analyzing data to deliver actionable insights and tell a compelling, yet accessible, story to senior management and key stakeholders. this position will work across multiple product lines and functional areas, supporting the business. this role requires strong communication and consulting skills that guide the team toward high-impact opportunities. the ideal candidate will exhibit a high level of technical expertise in data analysis and quality assurance. key responsibilities process requests like weighting, updating quality reporting, live quality checks, and managing survey quality deep-dives. research fraud and quality trends across the market for ba behaviors and surface this to leadership. acquire and comply with structured and unstructured data and verify its quality and accuracy. analyze historical data to surface trends and insights using advanced analytical methods. develop, own, and manage recurring analytic or reporting processes. monitor the impact of implemented changes and make adjustments as necessary. communicate effectively and professionally with all levels of management both internally and with key stakeholders. work closely with product & engineering to ensure data accuracy and availability. maintain and update relevant spreadsheets/ process documents. escalate any concerns to senior stakeholders and work to identify an appropriate mitigation strategy. qualifications advanced, near-native english proficiency. minimum 2 years of experience working with custom...
Horatio bogota, d.c., capital district, colombia horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. en horatio, buscamos un líder de seguridad física que se una a nuestro equipo. la persona seleccionada será responsable de la dirección y gestión de la seguridad de nuestras instalaciones, así como de la protección del personal y los activos de la empresa. las responsabilidades incluyen la implementación y el mantenimiento de políticas y procedimientos de seguridad, la supervisión del personal de seguridad, la gestión de riesgos, el control de accesos y la respuesta a incidentes, entre otros. funciones: - coordinar con las empresas subcontratadas la gestion de los guardas de seguridad designados para nuestras instalaciones, siempre enfocado en las necesidades y lineamientos de la compañía - desarrollar, implementar y actualizar políticas y procedimientos de seguridad para proteger a los empleados, clientes y activos de horatio - administrar los sistemas de control de acceso de la empresa - administar y coordinar el soporte tecnico para los sistemas de seguridad como cctv, detección, entre otros - colaborar con la brigada de emergencia bajo la coordinación del área de sst - realizar evaluaciones de riesgo, identificar amenazas potenciales y desarrollar estrategias para mitigar los riesgos de seguridad física - estudiar las condiciones y recomendar mejoras en los aspectos de la seguridad fisica de todas las instalaciones de horatio - velar por la correcta custodia de las pertenencias de los emplead...
Horatio bogota, d.c., capital district, colombia career coach (bog) horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development. this role involves guiding individuals to define career goals, create customized career roadmaps, and cultivate the necessary skills and mindset to ensure horatio's continuous evolution and growth through the implementation of learning strategies and programs. this is an on-site role based in bogota. key responsibilities - conduct one-on-one coaching sessions to assess career aspirations, strengths, and areas for growth - develop individualized career maps and progression plans based on team’s or employee’s goals, skills, and values - guide skill-building, professional branding, and role transitions - administer and interpret career assessments, 360-degree feedback, and self-evaluation tools - collaborate with the leadership team to align career development plans with organizational structures and talent strategies - design and deliver workshops or resources on goal-setting, career planning, and self-development - monitor progress, provide feedback, and update development plans regularly to reflect growth and changing aspirations - stay up-to-date with industry trends, career pathways, and future-of-work developments required skills/abilities - advanced near native english proficiency - excellent interpersonal, listening, and communicati...
Horatio bogota, d.c., capital district, colombia bpo operations/project manager (bog) horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. position summary as an operations/project manager, you will be crucial in ensuring the seamless execution of the assigned projects from inception to completion. you will bridge our client-facing teams and all internal functions, optimizing bpo processes and managing resources to deliver high-quality insights on time. responsibilities: - lead and manage multiple projects concurrently, ensuring adherence to timelines, budgets, and quality standards - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation - coordinate with internal teams (e.g., research, data analytics, management) to ensure operations are running smoothly - monitor project progress, identify potential risks, and implement mitigation strategies - implement and optimize operational processes to enhance efficiency and productivity across the project lifecycle - manage client communication regarding projects and operational status, expectations, and any changes in scope - oversee quality assurance processes for data collection, analysis, and reporting, and provide support when required - develop and deliver training programs for new and existing team members on operational best practices - analyze operational data to identify areas for improvement and implement solutions qualifications/experience: - advanced near-native english proficiency...
Job overview we are seeking an enthusiastic and dedicated customer experience associate proficient in hindi and english to join our dynamic team. in this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, and tickets. key responsibilities - customer support: deliver exceptional customer service in both hindi and english , addressing general inquiries. - issue resolution: liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues. - policy adherence: evaluate and resolve customer inquiries following company policies, and adhere strictly to established policies and procedures. - escalation management: identify and escalate issues beyond scope to your leadership team and/or the appropriate department. - knowledge utilization: utilize internal tools and resources to provide accurate and timely information. qualifications - language proficiency: fluent or proficient in hindi and english. - communication skills: excellent verbal and written communication abilities across multiple channels. - customer service experience: previous experience in a customer-facing role is preferred. - technical skills: comfortable using crm systems and other customer service software. - problem-solving abilities: strong analytical skills with the ability to handle complex issues. - adaptability: ability to work flexible hours to accommodate customers' local business hours. - team player: collaborative m...
Customer experience associate - portuguese (bog) horatio bogota, d.c., capital district, colombia customer experience associate - portuguese (bog) horatio bogota, d.c., capital district, colombia 2 days ago be among the first 25 applicants job overview we are seeking an enthusiastic and dedicated customer experience associate proficient in portuguese and english to join our dynamic team. in this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, calls, and tickets. job overview we are seeking an enthusiastic and dedicated customer experience associate proficient in portuguese and english to join our dynamic team. in this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, calls, and tickets. key responsibilities - customer support: deliver exceptional customer service in both portuguese and english, addressing general inquiries - issue resolution: liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues - policy adherence: evaluate and resolve customer inquiries following company policies, and adhere strictly to established policies and procedures - escalation management: identify and escalate issues beyond scope to your leadership team and/or the appropriate department - knowledge utilization: utilize internal tools and resources to provide accurate and timely ...
Position summary as an operations/project manager, your key responsibility will be to ensure the smooth execution of assigned projects from start to finish. this involves overseeing daily support operations, managing critical escalations, and integrating seamlessly with internal teams to deliver efficient and effective resolutions. in this role, you will lead and manage multiple projects, developing detailed plans, coordinating internal teams, monitoring progress, and mitigating risks. your focus will be on optimizing operational processes, managing stakeholder communication, and utilizing data analysis to drive continuous improvements. you will be crucial in ensuring operational excellence, exceptional customer experiences, and robust escalation management. responsibilities: operational support & escalation management: provide coverage and support for data analytics and product support teams. manage and resolve field management escalations promptly and effectively. oversee and handle product support escalations, ensuring timely and accurate issue resolution. conduct thorough product slack triaging to prioritize and escalate issues efficiently. handle high-priority escalations, ensuring minimal operational disruption. quality assurance & process improvement: perform biweekly quality assurance audits, identifying opportunities for process enhancement and providing feedback to improve service delivery. continuously monitor and update internal support documentation, processes, and workflows to maintain efficiency and accuracy zendesk administration: act as a primary ad...
En horatio, buscamos un líder de seguridad física que se una a nuestro equipo. la persona seleccionada será responsable de la dirección y gestión de la seguridad de nuestras instalaciones, así como de la protección del personal y los activos de la empresa. las responsabilidades incluyen la implementación y el mantenimiento de políticas y procedimientos de seguridad, la supervisión del personal de seguridad, la gestión de riesgos, el control de accesos y la respuesta a incidentes, entre otros. funciones: coordinar con las empresas subcontratadas la gestion de los guardas de seguridad designados para nuestras instalaciones, siempre enfocado en las necesidades y lineamientos de la compañía desarrollar, implementar y actualizar políticas y procedimientos de seguridad para proteger a los empleados, clientes y activos de horatio. administrar los sistemas de control de acceso de la empresa. administar y coordinar el soporte tecnico para los sistemas de seguridad como cctv, detección, entre otros. colaborar con la brigada de emergencia bajo la coordinación del área de sst. realizar evaluaciones de riesgo, identificar amenazas potenciales y desarrollar estrategias para mitigar los riesgos de seguridad física. estudiar las condiciones y recomendar mejoras en los aspectos de la seguridad fisica de todas las instalaciones de horatio. velar por la correcta custodia de las pertenencias de los empleados en el area de lockers. capacitar al personal en temas de seguridad para fomentar una cultura de seguridad. coordinar con otros departamentos para implementar medidas de s...
Job overview we are seeking an enthusiastic and dedicated customer experience associate proficient in hindi and english to join our dynamic team. in this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, and tickets. key responsibilities customer support: deliver exceptional customer service in both hindi and english , addressing general inquiries. issue resolution: liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues. policy adherence: evaluate and resolve customer inquiries following company policies, and adhere strictly to established policies and procedures. escalation management: identify and escalate issues beyond scope to your leadership team and/or the appropriate department. knowledge utilization: utilize internal tools and resources to provide accurate and timely information. qualifications language proficiency: fluent or proficient in hindi and english. communication skills: excellent verbal and written communication abilities across multiple channels. customer service experience: previous experience in a customer-facing role is preferred. technical skills: comfortable using crm systems and other customer service software. problem-solving abilities: strong analytical skills with the ability to handle complex issues. adaptability: ability to work flexible hours to accommodate customers' local business hours. team player: collaborative mindset with the ability to work ...
Position summary as an operations/project manager, you will be crucial in ensuring the seamless execution of the assigned projects from inception to completion. you will bridge our client-facing teams and all internal functions, optimizing bpo processes and managing resources to deliver high-quality insights on time. responsibilities: - lead and manage multiple projects concurrently, ensuring adherence to timelines, budgets, and quality standards. - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams (e.g., research, data analytics, management) to ensure operations are running smoothly. - monitor project progress, identify potential risks, and implement mitigation strategies. - implement and optimize operational processes to enhance efficiency and productivity across the project lifecycle. - manage client communication regarding projects and operational status, expectations, and any changes in scope. - oversee quality assurance processes for data collection, analysis, and reporting, and provide support when required. - develop and deliver training programs for new and existing team members on operational best practices. - analyze operational data to identify areas for improvement and implement solutions. qualifications/experience: - advanced near-native english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum of 2 years of experience in customer support operations management - proficiency with z...
We are hiring a customer success specialist to manage client accounts for long-term success. this role involves daily account management, generating reports, conducting onboarding calls, and troubleshooting. you will collaborate with the client success team, becoming skilled in market research, a platform expert, and a dedicated point of contact for your assigned clients. responsibilities: - launch surveys and generate reports using client-specific platforms. - create recap decks, proposals, and client reports. - attend and document onboarding and workshop calls. - address client inquiries via phone and email. - resolve issues related to the client platform. - collaborate with the market research center of excellence to deploy surveys. - partner with the marketing team to develop account-based marketing materials. - support the enterprise sales team in account expansion efforts. - perform other duties to ensure client success, satisfaction, and engagement. requirements: - strong interest in consumer insights and brand strategy. - proactive with a get-it-done attitude; comfortable in a fast-paced startup. - adaptable to changing priorities, high email volume, and slack communication. - demonstrates initiative, resourcefulness, and creative problem-solving skills. - intellectually curious with a desire to stay informed on industry and account news. - possesses a client-facing mindset focused on training, understanding, and supporting client motivations. - committed to building strong internal and external relationships and maintaining h...
Position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development to join our learning & development team. this role involves guiding individuals to define career goals, create customized career roadmaps, and cultivate the necessary skills and mindset to ensure horatio's continuous evolution and growth through the implementation of learning strategies and programs. this is an on-site role based in bogota. key responsibilities - conduct one-on-one coaching sessions to assess career aspirations, strengths, and areas for growth. - develop individualized career maps and progression plans based on team’s or employee’s goals, skills, and values. - guide skill-building, professional branding, and role transitions - administer and interpret career assessments, 360-degree feedback, and self-evaluation tools. - collaborate with the leadership team to align career development plans with organizational structures and talent strategies. - design and deliver workshops or resources on goal-setting, career planning, and self-development. - monitor progress, provide feedback, and update development plans regularly to reflect growth and changing aspirations. - stay up-to-date with industry trends, career pathways, and future-of-work developments. required skills/abilities - advanced near native english proficiency - demonstrated expertise in career mapping and/or competency-based development - ability to work with diverse populations across different career stages - ability to evaluate and rese...
Job overview we are seeking an enthusiastic and dedicated customer experience associate proficient in hindi and english to join our dynamic team. in this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, and tickets. key responsibilities - customer support: deliver exceptional customer service in both hindi and english , addressing general inquiries. - issue resolution: liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues. - policy adherence: evaluate and resolve customer inquiries following company policies, and adhere strictly to established policies and procedures. - escalation management: identify and escalate issues beyond scope to your leadership team and/or the appropriate department. - knowledge utilization: utilize internal tools and resources to provide accurate and timely information. qualifications - language proficiency: fluent or proficient in hindi and english. - communication skills: excellent verbal and written communication abilities across multiple channels. - customer service experience: previous experience in a customer-facing role is preferred. - technical skills: comfortable using crm systems and other customer service software. - problem-solving abilities: strong analytical skills with the ability to handle complex issues. - adaptability: ability to work flexible hours to accommodate customers' local business hours. - team player: collaborative mindset with ...
Job overview we are seeking an enthusiastic and dedicated customer experience associate proficient in portuguese and english to join our dynamic team. in this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, calls, and tickets. key responsibilities - customer support: deliver exceptional customer service in both portuguese and english , addressing general inquiries. - issue resolution: liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues. - policy adherence: evaluate and resolve customer inquiries following company policies, and adhere strictly to established policies and procedures. - escalation management: identify and escalate issues beyond scope to your leadership team and/or the appropriate department. - knowledge utilization: utilize internal tools and resources to provide accurate and timely information. qualifications - language proficiency: fluent in portuguese and english. - communication skills: excellent verbal and written communication abilities across multiple channels. - customer service experience: previous experience in a customer-facing role is preferred. - financial background: experience working in financial services is a plus. - technical skills: comfortable using crm systems and other customer service software. - problem-solving abilities: strong analytical skills with the ability to handle complex issues. - adaptability: ability to work flexible hours to acc...
Position summary as an operations/project manager, you will be crucial in ensuring the seamless execution of the assigned projects from inception to completion. you will bridge our client-facing teams and all internal functions, optimizing bpo processes and managing resources to deliver high-quality insights on time. responsibilities: - lead and manage multiple projects concurrently, ensuring adherence to timelines, budgets, and quality standards. - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams (e.g., research, data analytics, management) to ensure operations are running smoothly. - monitor project progress, identify potential risks, and implement mitigation strategies. - implement and optimize operational processes to enhance efficiency and productivity across the project lifecycle. - manage client communication regarding projects and operational status, expectations, and any changes in scope. - oversee quality assurance processes for data collection, analysis, and reporting, and provide support when required. - develop and deliver training programs for new and existing team members on operational best practices. - analyze operational data to identify areas for improvement and implement solutions. qualifications/experience: - advanced near-native english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum of 2 years of experience in customer support operations management - proficiency with zendesk, salesfor...
Job overview we are seeking an enthusiastic and dedicated customer experience associate proficient in hindi and english to join our dynamic team. in this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, and tickets. key responsibilities - customer support: deliver exceptional customer service in both hindi and english , addressing general inquiries. - issue resolution: liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues. - policy adherence: evaluate and resolve customer inquiries following company policies, and adhere strictly to established policies and procedures. - escalation management: identify and escalate issues beyond scope to your leadership team and/or the appropriate department. - knowledge utilization: utilize internal tools and resources to provide accurate and timely information. qualifications - language proficiency: fluent or proficient in hindi and english. - communication skills: excellent verbal and written communication abilities across multiple channels. - customer service experience: previous experience in a customer-facing role is preferred. - technical skills: comfortable using crm systems and other customer service software. - problem-solving abilities: strong analytical skills with the ability to handle complex issues. - adaptability: ability to work flexible hours to accommodate customers' local business hours. - team player: collaborative m...
En horatio, buscamos un líder de seguridad física que se una a nuestro equipo. la persona seleccionada será responsable de la dirección y gestión de la seguridad de nuestras instalaciones, así como de la protección del personal y los activos de la empresa. las responsabilidades incluyen la implementación y el mantenimiento de políticas y procedimientos de seguridad, la supervisión del personal de seguridad, la gestión de riesgos, el control de accesos y la respuesta a incidentes, entre otros. funciones: coordinar con las empresas subcontratadas la gestion de los guardas de seguridad designados para nuestras instalaciones, siempre enfocado en las necesidades y lineamientos de la compañía desarrollar, implementar y actualizar políticas y procedimientos de seguridad para proteger a los empleados, clientes y activos de horatio. administrar los sistemas de control de acceso de la empresa. administar y coordinar el soporte tecnico para los sistemas de seguridad como cctv, detección, entre otros. colaborar con la brigada de emergencia bajo la coordinación del área de sst. realizar evaluaciones de riesgo, identificar amenazas potenciales y desarrollar estrategias para mitigar los riesgos de seguridad física. estudiar las condiciones y recomendar mejoras en los aspectos de la seguridad fisica de todas las instalaciones de horatio. velar por la correcta custodia de las pertenencias de los empleados en el area de lockers. capacitar al personal en temas de seguridad para fomentar una cultura de seguridad. coordinar con otros departamentos para implementar medidas de segurid...
Summary the fraud & quality analyst provides best-in-class support by analyzing data to deliver actionable insights and tell a compelling, yet accessible, story to senior management and key stakeholders. this position will work across multiple product lines and functional areas, supporting the business. this role requires strong communication and consulting skills that guide the team toward high-impact opportunities. the ideal candidate will exhibit a high level of technical expertise in data analysis and quality assurance. key responsibilities - process requests like weighting, updating quality reporting, live quality checks, and managing survey quality deep-dives. - research fraud and quality trends across the market for ba behaviors and surface this to leadership. - acquire and comply with structured and unstructured data and verify its quality and accuracy. - analyze historical data to surface trends and insights using advanced analytical methods. - develop, own, and manage recurring analytic or reporting processes. - monitor the impact of implemented changes and make adjustments as necessary. - communicate effectively and professionally with all levels of management both internally and with key stakeholders. - work closely with product & engineering to ensure data accuracy and availability. - maintain and update relevant spreadsheets/ process documents. - escalate any concerns to senior stakeholders and work to identify an appropriate mitigation strategy. qualifications - advanced, near-native english proficiency. - minimum 2 years o...
Horatio bogota, d. c. capital district, colombia horatio bogota, d. c. capital district, colombia get ai-powered advice on this job and more exclusive features. position overview: we are seeking an experienced data engineer with a devops mindset to j...
Horatio bogota, d. c. capital district, colombia horatio bogota, d. c. capital district, colombia get ai-powered advice on this job and more exclusive features. position summary: the client service manager is often the main point of communication bet...
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