ONBOARDING LEADER & SUCCESS ACCOUNT MANAGER (AMERICAS) - YYB-859

At humand , we empower organizations to transform their internal communication, culture, and human resources processes all in one place. interested in being at the forefront of hr’s digital evolution? we're growing fast – and we’re looking for an onboarding leader & success account manager to help our clients in the americas thrive from day one. as part of the founding team for humand’s international expansion , this role offers a front-row seat to an exciting phase of rapid growth. you’ll be joining a fast-paced, collaborative environment where your contributions will directly shape the future of how we serve global clients. it’s a unique opportunity to accelerate your learning curve , gain exposure to cross-functional and cross-regional challenges, and build a standout career in customer success, onboarding, and strategic account management. main responsibilities - lead end-to-end onboarding processes for new clients across brazil, usa, and canada - build and maintain strong, long-term relationships with key client stakeholders - conduct personalized platform training sessions and business process alignment workshops - understand each client’s goals and ensure they’re set up for success with tailored onboarding roadmaps - monitor key engagement metrics and proactively address adoption gaps - act as the voice of the customer, surfacing insights to product and engineering teams - support the renewal and expansion process through strategic account planning - deliver quarterly business reviews (qbrs) to demonstrate impact and identify growth opportunities ...