PROGRAM MANAGER - JUD-575

Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance.purposethis role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. the key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreementskey missionsmanages the customer relation by being idemia's primary point of contact for the customerseeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunitiesmakes sure the customer perform their obligations in order to allow idemia to perform the workleads and supports idemias program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectivesprovides vision of key success factors and direction to all internal and external stakeholders...