Diagonal 25g no. 95a - 85, edi, bogota, colombia, colombia g objective of role the business analyst will work on various technology projects, focusing on digital initiatives. they will be part of the digital technology capability team, responsible for identifying business needs and solutions, emphasizing customer satisfaction, innovation, relationship building, change management, and delivering positive results. the business analyst will facilitate and coordinate communications regarding requirements, specifications, diagrams, data, and process models with project team members. additionally, they will play a key role in application support activities. key responsibilities analyze business challenges, recommend it solutions, develop business processes, determine interface requirements, and resolve issues affecting multiple systems or areas. conduct data analysis for new processes, support business process redesign, gather requirements, and perform fit-gap analysis for software evaluations. translate business requirements into functional specifications, data models, and test cases. develop detailed specifications, use case scenarios, and work with technical analysts to create technical specifications. assist users in developing procedures. qualifications bachelor's degree, preferably in accounting cpa designation or equivalent (e.g., cca) required experience minimum 2+ years in business analysis and audit, with strong interpersonal, relationship management, negotiation, problem-solving, and analytical skills. proficiency in business process analysis, data analysis, requiremen...
Objective of role · handle customer service inquiries and problems associated with the servicing of company’s client base · answer all basic and routine customer contacts as well as more complex customer problems and/or complaints · utilize computer applications to provide professional service key responsibilities answers routine service calls and logs them as appropriate on the computer system explains all benefits, services and claims/reimbursement procedures understands the various computer screens and how to utilize them effectively interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance adheres to all company and specific contact center policies and procedures completes any work as assigned by management experience experience: 0-1 years of customer service experience education: high school diploma/ ged, or equivalent work experience complexity: ability to utilize empathy, listening skills, and a courteous and a helpful attitude to focus on providing quality customer service, to use strong oral and written communication skills, to adapt to a changing work environment and the willingness to learn new skills and develop greater job knowledge working relationships: ability to communicate with associates, customers and clients in a professional manner, and to effectively team with peers, supervisors, and management to achieve corporate and client goals additional: ability to meet a...
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