CHATBOT PRODUCT SPECIALIST - IGAMING - BOGOTÁ/COLÔMBIA

Hibrido

Ihunters is hiring a a passionate and detail-oriented chatbot product specialist to help design, build, and optimize ai-driven conversations across the customer support channels of a leading european igaming company with a strong and growing presence in colômbia. this role is pivotal in shaping how the customers interact with their brand through automated support, blending dialog design with natural language understanding (nlu) to ensure our chatbots deliver accurate, helpful, and engaging user experiences in a dynamic, regulated industry. as a chatbot product specialist you will: ● design and maintain intuitive conversation flows (main paths, fallbacks, disambiguation, prompts) ● build and configure structured dialogues in conversational ai platforms ● support chatbot release management across markets and languages ● create and optimize training data (utterances, intents, entities) ● monitor nlu performance and implement improvements ● analyze chatbot metrics (resolution, containment, escalation, csat) and user feedback ● recommend and apply data-driven enhancements to flows, nlu models, and features ● participate in a/b testing and experimentation ● work with ux/ui designers, engineers, developers, cs teams, pms, and compliance ● document conversation designs, nlu logic, and processes










what you´ll bring: ● proven experience in conversational design, chatbot development, or a similar role (e.g., ux writer for conversational interfaces, nlu specialist). ● demonstrable experience in designing and building conv...