**exchange counselor - foreign offices**: **department**: service center - latin america region **reports to**: manager/supervisor **nature of work**: answers all incoming calls providing quality service to members through services including exchange, membership, getaways and telemarketing. when applicable, refers calls to proper department to ensure the member is serviced accordingly. **duties and responsibilities**: answers incoming calls promptly, courteously and efficiently following interval international servicing standards to meet the demands of the incoming call volume. services the needs of the member via telephone/mail/faxes/walk-ins, through: - educating members on interval’s services to help maximize their benefits by conducting welcome calls. - providing accurate and complete information. assessing the vacation/travel needs of the member and meeting those needs through: - placing a pending request - depositing a week - transacting an instant confirmation - placing of flex waitlist requests - offering and confirming members into getaway and flexchange space - providing alternatives - verifying and updating address and phone numbers information achieves sales goals of membership renewals, interval preferred sales/renewals, exchange and getaway confirmations as well as quality service standards. documents all member contacts to supplement the database used as a reference. performs other related duties as required. **knowledge, abilities and skills**: must possess a high school diploma. minimum 6 months experience working in a sal...
**exchange counselor - foreign offices**: **department**: service center - latin america region **reports to**: manager/supervisor **nature of work**: answers all incoming calls providing quality service to members through services including exchange, membership, getaways and telemarketing. when applicable, refers calls to proper department to ensure the member is serviced accordingly. **duties and responsibilities**: answers incoming calls promptly, courteously and efficiently following interval international servicing standards to meet the demands of the incoming call volume. services the needs of the member via telephone/mail/faxes/walk-ins, through: - educating members on interval’s services to help maximize their benefits by conducting welcome calls. - providing accurate and complete information. assessing the vacation/travel needs of the member and meeting those needs through: - placing a pending request - depositing a week - transacting an instant confirmation - placing of flex waitlist requests - offering and confirming members into getaway and flexchange space - providing alternatives - verifying and updating address and phone numbers information achieves sales goals of membership renewals, interval preferred sales/renewals, exchange and getaway confirmations as well as quality service standards. documents all member contacts to supplement the database used as a reference. performs other related duties as required. **knowledge, abilities and skills**: must possess a high school diploma. minimum 6 months experience working in a sal...
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