Nature of work answers all incoming calls providing quality service to members through services including exchange, membership, getaways and telemarketing. when applicable, refers calls to proper department to ensure the member is serviced accordingly. duties and responsibilities answers incoming calls promptly, courteously and efficiently following interval international servicing standards to meet the demands of the incoming call volume. services the needs of the member via telephone/mail/faxes/walk-ins, through: - educating members on interval’s services to help maximize their benefits by conducting welcome calls. - providing accurate and complete information. assessing the vacation/travel needs of the member and meeting those needs through: - placing a pending request - depositing a week - transacting an instant confirmation - placing of flex waitlist requests - offering and confirming members into getaway and flexchange space - providing alternatives - verifying and updating address and phone numbers information achieves sales goals of membership renewals, interval preferred sales/renewals, exchange and getaway confirmations as well as quality service standards. documents all member contacts to supplement the database used as a reference. performs other related duties as required. knowledge, abilities and skills - fluent on english or portuguese - must possess a high school diploma. - minimum 6 months experience working in a sales and service industry. - must possess excellent telephone etiquette. - must be detail oriented and possess good organi...
**exchange counselor - foreign offices**: **department**: service center - latin america region **reports to**: manager/supervisor **nature of work**: answers all incoming calls providing quality service to members through services including exchange, membership, getaways and telemarketing. when applicable, refers calls to proper department to ensure the member is serviced accordingly. **duties and responsibilities**: answers incoming calls promptly, courteously and efficiently following interval international servicing standards to meet the demands of the incoming call volume. services the needs of the member via telephone/mail/faxes/walk-ins, through: - educating members on interval’s services to help maximize their benefits by conducting welcome calls. - providing accurate and complete information. assessing the vacation/travel needs of the member and meeting those needs through: - placing a pending request - depositing a week - transacting an instant confirmation - placing of flex waitlist requests - offering and confirming members into getaway and flexchange space - providing alternatives - verifying and updating address and phone numbers information achieves sales goals of membership renewals, interval preferred sales/renewals, exchange and getaway confirmations as well as quality service standards. documents all member contacts to supplement the database used as a reference. performs other related duties as required. **knowledge, abilities and skills**: must possess a high school diploma. minimum 6 months experience working in a sal...
**exchange counselor - foreign offices**: **department**: service center - latin america region **reports to**: manager/supervisor **nature of work**: answers all incoming calls providing quality service to members through services including exchange, membership, getaways and telemarketing. when applicable, refers calls to proper department to ensure the member is serviced accordingly. **duties and responsibilities**: answers incoming calls promptly, courteously and efficiently following interval international servicing standards to meet the demands of the incoming call volume. services the needs of the member via telephone/mail/faxes/walk-ins, through: - educating members on interval’s services to help maximize their benefits by conducting welcome calls. - providing accurate and complete information. assessing the vacation/travel needs of the member and meeting those needs through: - placing a pending request - depositing a week - transacting an instant confirmation - placing of flex waitlist requests - offering and confirming members into getaway and flexchange space - providing alternatives - verifying and updating address and phone numbers information achieves sales goals of membership renewals, interval preferred sales/renewals, exchange and getaway confirmations as well as quality service standards. documents all member contacts to supplement the database used as a reference. performs other related duties as required. **knowledge, abilities and skills**: must possess a high school diploma. minimum 6 months experience working in a sal...
As a (portuguese exchange advisor) at marriott vacations worldwide (mvw), you will be responsible for making meaningful moments for customers and potential owners. this position requires computer proficiency and the ability to swiftly navigate multiple systems/applications to access and accurately input data into proper fields, typically, while using multiple computer monitors. you will be responsible for answering incoming service calls, servicing the members to meet organizational objectives and offer quality customer service. proficient in sales to meet departmental revenue goals. educates and guide members on how to effectively utilize their membership and services provided by interval international exchange department. this position consist of various skills level thus requires ongoing training to be proficient in all accounts serviced the exchange department as well as providing assistance to members using interval’s websites and mobile application to obtain information or conduct transactions. you will add to the success of the mvw team by maintaining high standards and providing the best service. you will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. specific job duties may differ by property, size of team, or facility. join our expanding team and become a valuable member where meaningful moments are made together. #imvwcc marriott vacations worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture....
Job overview employee type: part-time location: calle 77 no. 11-19 interval colombia bogata job type: sales & marketing telemarketing call center experience: not specified date posted: 7/10/2025 job id: jr82237 job description nature of work this position renews and extends years of membership to existing members, upgrades to preferred status, reinstates members whose membership have become delinquent, and offers club interval to non-existing members (owning timeshares) while providing excellent customer service. duties and responsibilities utilizes a list within the membership sales system provided by management to: - calls members who need their membership renewed. - calls members who want to upgrade membership or to encourage them to - upgrade membership. - calls members whose memberships have become delinquent to reinstate - their membership. meets monthly quota on recent delinquent, renewable, and preferred. answers member’s questions on all interval international products and services. provides telemarketing supervisor with a daily sales report. performs other related duties as required knowledge, abilities, and skills must possess a minimum of two years telephone sales experience. must maintain current knowledge about all new and existing membership programs and benefits. must be computer literate and possess knowledge of the as400 system. must possess excellent customer skills. must have excellent telephone etiquette. must possess excellent negotiating and sales skills. must be able to work shifts. marriott vacatio...
Nature of work this position renews and extends years of membership to existing members, upgrades to preferred status, reinstates members whose membership have become delinquent, and offers club interval to non-existing members (owning timeshares) while providing excellent customer service. duties and responsibilities utilizes a list within the membership sales system provided by management to: - calls members who need their membership renewed. - calls members who want to upgrade membership or to encourage them to - upgrade membership. - calls members whose memberships have become delinquent to reinstate - their membership. meets monthly quota on recent delinquent, renewable, and preferred. answers member’s questions on all interval international products and services. provides telemarketing supervisor with a daily sales report. performs other related duties as required knowledge, abilities, and skills must possess a minimum of two years telephone sales experience. must maintain current knowledge about all new and existing membership programs and benefits. must be computer literate and possess knowledge of the as400 system. must possess excellent customer skills. must have excellent telephone etiquette. must possess excellent negotiating and sales skills. must be able to work shifts. marriott vacations worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture....
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