The level 1 support engineer will join our team to provide technical support to our main customers in the region. he/she will be the customer's main contact and escalation point and will work closely with the company's support team. as part of our team, you will have the following responsibilities: promptly address customer needs while ensuring full compliance with sla standard. diagnose and provide solutions to solve errors related to the company's products or external platforms. provide solutions to problems and challenges that may arise. ensure precise documentation of customer interactions and resolutions within the company's ticketing system. participate in training and product updates to stay current with the company's technologies and services. ensure proper and timely follow-up on issues until their resolution. identify and escalate more complex issues to higher levels of support (level 2 or 3) when necessary. required skills to be part of our amazing team: availability for on-call monitoring as part of a rotational schedule. handling and configuring server hardware. knowledge of ticket manager tool (jira). stay up to date with the latest technology! we offer free subscription to training platforms such as coursera, udemy, and others. power your language skills with our free english classes. aws select technology partners: access to partner-only online training, funnels, webcasts, and other valuable assets. if that's not enough and you still want to keep learning – we offer tech talks and webinars! we provide a collaborative environment. we will ch...
The configuration engineer oversees the entire software development life-cycle, ensuring that all intraway components and modules are released properly and in a timely manner. infrastructure maintenance for ‘continuous integration’, ‘continuous deployment’, and ‘continuous delivery’. development, maintenance, and implementation of automation and monitoring systems for platforms and products. obtaining and analyzing their metrics and implementing improvements continuously. as part of our team, you will have the following responsibilities: manage the development, testing, and release pipelines , ensuring smooth execution. maintain the integrity of software deliveries by ensuring correct versioning and configuration. support technical teams in adopting new pipelines and improving their development and delivery processes. identify key configuration items such as versions, dependencies, and associated components. perform version and configuration control to ensure consistent and efficient product versions. integrate products across different platforms and environments. oversee and manage builds and releases efficiently. set up and maintain the platform that automates builds, testing, and delivery processes. required skills to be part of our amazing team: hands-on, “can do” attitude , with a proactive approach to problem-solving. strong understanding of cloud platforms , particularly aws (experience with other cloud technologies is a plus). advanced linux administration skills , focusing on continuous delivery and supporting developers. proficient in source code control and confi...
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