About janie: janie builds and manages high performance digital workers for for medical and dental practices. we specialize in revenue cycle management, scheduling, insurance verification, and prior authorization. we work in a fast paced, energetic environment but our team is incredibly close knit. come join us if you want to lead a team of people and make a huge impact right out of the gate! about the role: we’re hiring a client success manager (account manager) to serve as the primary point of contact for both our clients and our digital workers. this role ensures smooth onboarding, consistent performance, and strong relationships. you’ll lead a team of 10–30 agents, oversee their work, and help our practices run efficiently. key responsibilities: be the “face of janie” for assigned clients—build trust and drive retention support janie agents with daily check-ins, coaching, and performance management monitor kpis, productivity, and scheduling compliance via hubstaff and other tools conduct quality reviews of claims, calls, verifications, and other deliverables manage onboarding, performance improvement plans (pips), and agent health surveys prepare and send weekly client performance reports lead daily am syncs and participate in weekly team meetings what success looks like: clients feel informed, supported, and confident in their team agents are engaged, productive, and consistently improving performance issues are proactively identified and addressed daily, weekly, and monthly cadences are executed with precision requirements: 3+ years of experience in client ...
Janie saves healthcare groups and practices time and money by automating back office operations and revenue cycle management. our digital workers handle workflows in medical billing, accounts receivable, prior authorization, and patient coordination—so healthcare teams can focus on care, not paperwork. we’re a fast-growing, venture-backed startup led by former mbb consultants and repeat founders. we move quick, operate with extreme ownership, and obsess over delivering an exceptional customer experience. if you’re excited to tackle complex problems and help scale a venture-backed health tech startup, we’d love to hear from you. about janie: janie builds and manages high performance digital workers for for medical and dental practices. we specialize in revenue cycle management, scheduling, insurance verification, and prior authorization. we work in a fast paced, energetic environment but our team is incredibly close knit. come join us if you want to lead a team of people and make a huge impact right out of the gate! about the role: we’re hiring a client success manager (account manager) to serve as the primary point of contact for both our clients and our digital workers. this role ensures smooth onboarding, consistent performance, and strong relationships. you’ll lead a team of 10–30 agents, oversee their work, and help our practices run efficiently. key responsibilities: be the “face of janie” for assigned clients—build trust and drive retention support janie agents with daily check-ins, coaching, and performance management monitor kpis, productivity, and...
Janie saves healthcare groups and practices time and money by automating back office operations and revenue cycle management. our digital workers handle workflows in medical billing, accounts receivable, prior authorization, and patient coordination—so healthcare teams can focus on care, not paperwork. we’re a fast-growing, venture-backed startup led by former mbb consultants and repeat founders. we move quick, operate with extreme ownership, and obsess over delivering an exceptional customer experience. if you’re excited to tackle complex problems and help scale a venture-backed health tech startup, we’d love to hear from you. we are seeking a knowledgeable and proactive training specialist to join our internal training team, with a strong background in revenue cycle management (rcm) processes. the ideal candidate will have hands-on experience in insurance verification, medical billing, prior authorization, and claims processing, along with experience in developing and delivering training in a healthcare or rcm environment. this role plays a critical part in equipping our internal teams with the knowledge, tools, and support they need to perform at a high level and maintain operational excellence. key responsibilities: co-develop and lead virtual training programs for rcm processes (insurance verification, prior authorization, billing). assist in building sops, compliance standards, training roadmaps, tools, and resource libraries. coordinate with operations, qa, compliance, and other departments to align training with business needs. monitor and report on trainin...
Janie saves healthcare groups and practices time and money by automating back office operations and revenue cycle management. our digital workers handle workflows in medical billing, accounts receivable, prior authorization, and patient coordination—so healthcare teams can focus on care, not paperwork. we’re a fast-growing, venture-backed startup led by former mbb consultants and repeat founders. we move quick, operate with extreme ownership, and obsess over delivering an exceptional customer experience. if you’re excited to tackle complex problems and help scale a venture-backed health tech startup, we’d love to hear from you. we are seeking a knowledgeable and proactive training specialist to join our internal training team, with a strong background in revenue cycle management (rcm) processes. the ideal candidate will have hands-on experience in insurance verification, medical billing, prior authorization, and claims processing, along with experience in developing and delivering training in a healthcare or rcm environment. this role plays a critical part in equipping our internal teams with the knowledge, tools, and support they need to perform at a high level and maintain operational excellence. key responsibilities: co-develop and lead virtual training programs for rcm processes (insurance verification, prior authorization, billing). assist in building sops, compliance standards, training roadmaps, tools, and resource libraries. coordinate with operations, qa, compliance, and other departments to align training with business needs. monitor and report on trainin...
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