The live receptionist at jobsity plays a critical role in delivering exceptional customer service by handling a high volume of inbound calls the ideal candidate will be a proactive, detailoriented individual with excellent communication skills and the ability to multitask effectively in a fastpaced environment […] fluent in english with exceptional verbal and written communication skills […] strong active listening skills to understand customer needs and provide accurate responses […] experience using crm platforms or call center software preferably genesis […] basic troubleshooting skills...
Position overview: the live receptionist at jobsity plays a critical role in delivering exceptional customer service by handling a high volume of inbound calls. the ideal candidate will be a proactive, detail-oriented individual with excellent communication skills and the ability to multitask effectively in a fast-paced environment. key qualifications: communication skills: fluent in english with exceptional verbal and written communication skills. ability to maintain a professional, friendly, and empathetic tone during calls. strong active listening skills to understand customer needs and provide accurate responses. technical proficiency: experience using crm platforms or call center software (preferably genesis). comfortable navigating multiple scripts and tools simultaneously. basic troubleshooting skills to resolve minor technical issues independently. call handling expertise: proven ability to handle a high volume of calls (150+ calls per day) while maintaining quality and accuracy. skilled at managing call flow, minimizing hold times, and ensuring customer satisfaction. ability to adapt to different customer personalities and de-escalate tense situations. attention to detail: strong organizational skills to accurately document call details and follow up on customer requests. ability to follow scripts and protocols precisely while personalizing interactions. multitasking and time management: ability to prioritize tasks and manage time effectively in a fast-paced environment. comfortable switching between calls, scripts, and systems without co...
Position overview: the live receptionist at jobsity plays a critical role in delivering exceptional customer service by handling a high volume of inbound calls. the ideal candidate will be a proactive, detail-oriented individual with excellent communication skills and the ability to multitask effectively in a fast-paced environment. key qualifications: communication skills: fluent in english with exceptional verbal and written communication skills. ability to maintain a professional, friendly, and empathetic tone during calls. strong active listening skills to understand customer needs and provide accurate responses. technical proficiency: experience using crm platforms or call center software (preferably genesis). comfortable navigating multiple scripts and tools simultaneously. basic troubleshooting skills to resolve minor technical issues independently. call handling expertise: proven ability to handle a high volume of calls (150+ calls per day) while maintaining quality and accuracy. skilled at managing call flow, minimizing hold times, and ensuring customer satisfaction. ability to adapt to different customer personalities and de-escalate tense situations. attention to detail: strong organizational skills to accurately document call details and follow up on customer requests. ability to follow scripts and protocols precisely while personalizing interactions. multitasking and time management: ability to prioritize tasks and manage time effectively in a fast-paced environment. comfortable switching between calls, scripts, and systems without co...
We are seeking a professional and tech-savvy live receptionist based in san salvador to handle inbound and outbound calls for multiple clients. the ideal candidate will be fluent in english, able to provide a positive customer experience, and capable of navigating various systems efficiently. this role requires accountability, strong communication, and a proactive approach to managing client interactions. if you think this is you, then hit the apply button. key responsibilities: handle inbound and outbound calls across multiple client accounts with a positive and alert demeanor. efficiently navigate client crm systems and accurately input call data. address and resolve client inquiries in a timely manner, ensuring customer satisfaction. escalate issues following predefined processes. adhere to assigned schedules and maintain clear communication with managers regarding any delays or challenges. must-haves: proven experience in call handling and customer service. familiarity with crm systems and basic it skills, particularly navigating tools like genesis. fluent, local-sounding english proficiency. accountability in managing time and meeting client expectations. strong communication and interpersonal skills. ability to multitask and manage calls from various clients. problem-solving skills and ability to escalate issues effectively. a tech-savvy mindset with the ability to learn and use new systems quickly....
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo