Short description: vp of liquidity and account solutions for colombia, argentina and the andean, central america & caribbean region. manage client deposits, product discovery, adoption, and revenue/profit growth. job responsibilities: - develop strategic plans to grow liquidity solutions & account solutions business in colombia, chile, argentina, and the andean, central america & caribbean region. - identify opportunities for product innovation and commercialize new and existing solutions - adapt product offerings to changing internal and external factors to achieve financial plans - ensure risk profiles are monitored and revalidated - minimize errors and breaks in the operational process required qualifications, capabilities, and skills: - extensive relevant industry experience in liquidity and cash management products - strong knowledge of the transactional banking and regulatory environment for latin america, particularly the andean and south regions - professional with deep knowledge of latin american clients, markets, and local regulations - strategic mindset with the ability to anticipate, garner buy-in, and execute on opportunities - strong commercial discipline, with a track record of making commercially viable business decisions - excellent communication and relationship management skills preferred qualifications, capabilities, and skills: - n/a j.p. morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. ...
The colombia core compliance officer is responsible for supporting the development and execution of the local compliance program for the businesses/areas, operating thru the colombian legal entities. this position requires knowledge of colombian banking and securities regulatory requirements, as well as an understanding/experience in products and services typically offered by the financial services industry. the role demands management and collaboration skills. the colombia core compliance officer supports the head of compliance peru in the execution of the compliance program. **key responsibilities** - oversee the business' compliance with laws, regulations, and applicable policies. support the development and execution of the country compliance program including drafting operating manuals, regulatory documentation, and related local policies and procedures. - oversee implementation of applicable global core compliance policies and procedures in the country. - analyze, assess and monitor current and emerging compliance risks and applicable controls. - work closely with other risk & control functions to ensure consistent understanding of requirements as well as establishing effective relationships with the business. - liaise with the business and support functions for day-to-day compliance-related requirements, questions or issues. - plan and deliver compliance-related training including on-going new hires sessions and an annual mandatory employee course. - participate in the review and approval of compliance risks associated with new business initiatives, produ...
**main responsibilities: **manage client engagement and client onboarding end to end processes. partner and leverage with offshore teams to ensure adequate onboarding processing. maintaining a controlled environment in line with corporate standards and local regulations. active participation on team's projects liaising with multi-disciplinary working groups. support fund creation process. **requirements and qualifications**: - last year of undergraduate program. - fluency in english (speaking, writing and reading). - advanced skills in the use of office tools (excel, word and power point). **behavioral competencies**:the applicant must be organized and punctual with the delivery of their duties. the applicant must be able to communicate clearly with team members. ability to influence and establish long term relationships. sense of prioritization according to organizational objectives. oriented to solve problems, attention to details and delivery of tangible results. willingness to take on new challenges and responsibilities. leverage through virtual work teams. proactivity attitude towards continuous process improvement. problem solver and act independently in structured work environments. communication skills (clear and concise) j.p. morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. our first-class business in a first-class way approach to serving clients drives everything we do. we strive to build trusted, long-term pa...
Short description: join our team as a payments operations associate, responsible for transaction processing and innovation. posting description: you'll play a vital role in our team as a payments operations associate. as part of the role, you will oversee the processing of transactions and contribute to the implementation of new products and innovations. with your expertise in international payment processing, you will ensure the smooth execution of day-to-day operations while identifying opportunities for process efficiency. your strong communication skills will be utilized as you build partnerships with key stakeholders and work in collaboration with risk, audit, and compliance teams to meet organizational objectives. job responsibilities: - ensure best-in-class execution and track metrics to identify areas for improvement - take end-to-end responsibility for processing transactions and maintaining control over end-of-day and critical reports - respond to routine queries and complaints, ensuring completeness and accuracy - identify opportunities for process efficiency and implement in a controlled manner - exhibit effective communication with key stakeholders - exercise good judgment and maintain confidentiality required qualifications, capabilities and skills: - bachelor's degree in finance or accounting preferred, with experience in financial services industry - strong working knowledge of international payment processing operations, society for worldwide interbank financial telecommunications, and payment conventions - outstanding client management and...
Support the day to day management of the kyc process to onboard and renew kyc records to regulatory standards with high quality and while meeting tight deadline. prioritize and assign case work for the team, oversee calibration with quality control and utility teams, and serve as the primary point of escalation for team members. monitoring of client documentation required and escalate outstanding documentation and approval requests j.p. morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. our first-class business in a first-class way approach to serving clients drives everything we do. we strive to build trusted, long-term partnerships to help our clients achieve their business objectives. we recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. we are an equal opportunity employer and place a high value on diversity and inclusion at our company. we do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. in accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs....
**core responsibilities** - operate in treasury services platforms to obtain reliable and fast turnaround on information, supporting the treasury sales manager and sales associate on daily needs. - track clients' feedback and prioritized demands; able to discuss suggestions with sales, product, and related areas. **skills** - **analytics**:excellent analytical skills to obtain data to be used in client analysis, reviewing revenue and profitability trends. high attention to detail. - **strategic thinking**:ability to understand the strategic goals of the treasury services business and translate that into ways to portray results. - **project management**:manage multiple projects simultaneously keeping them on track. - **interpersonal skills**:excellent interpersonal skills and the ability to work independently once project goals and objectives are explained. demonstrate the ability to work across a large organization effectively executing projects. - **communication**:exceptional writing and verbal communication skills, including ability to convey complex ideas simply to different audiences. **qualifications** - strong academic record - completed studies of at least 60% of undergraduate's curriculum - fluent in english - proficient in ms office **location** - bogota, colombia jpmorgan chase & co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the j.p. morgan and chase brands. our history s...
Responsibilities: - central american & caribbean corporate and institutional client relationships - identify, pursue and close interest rate and fx risk management opportunities - work with traders, structuring and other marketers and proactively market clients and prospects; - partner with banking and debt capital markets to enhance the firm's presence and relationships with customers and prospects - serve as the primary contact for clients in the region on complex derivatives and financing solutions - strictly comply with all regulatory and jp morgan chase rules, policies and procedures qualifications: - minimum of 5 years of experience as a senior marketer of cross asset products - in-depth understanding of credit, corporate finance, derivatives and illiquid / structured financing - strong leadership and interpersonal abilities - proven track record of meeting and exceeding aggressive sales goals - strong analytical and problem-solving skills - excellent communication skills (written and oral). fluency in english and spanish is a must - self-motivation, entrepreneurship, creativity and strong work ethic are a must - existing relationships with client in the area will be a plus jpmorgan chase & co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the j.p. morgan and chase brands. our history spans over 200 years and today we are a leader in investment banking, consumer and small business...
**roles and responsibilities** responsibilities, skills, specific duties and essential function: - responsible for liquidity risk management of the cem trading team. - co-responsible for markets maker scheme of the colombian government bonds. - responsible for the market maker scheme auctions program and process. - provide proper advisory to the head trader and the sales team on the colombian markets performance. - responsible for the management of colombian exposures under the limit infrastructure defined. - responsible for the relationship with the cem trading team and the support teams (ops, risk and finance). j.p. morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. our first-class business in a first-class way approach to serving clients drives everything we do. we strive to build trusted, long-term partnerships to help our clients achieve their business objectives. we recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. we are an equal opportunity employer and place a high value on diversity and inclusion at our company. we do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. in accordance with applicable l...
Responsibilities include: - support to sales officers on daily demands - keep pipeline updated, which includes working on pipeline systems input; - work on powerpoint presentations for clients and internal pricing proposals; - partner with different teams across product, legal, operations, banking and implementation in the execution of deals; - write-up transaction approval requests; - run profitability models qualifications include: - students of business, finance, economics, engineering and related areas; - knowledge of ms office package - excellent organizational and problem-solving skills - excellent verbal and written skills in spanish and english; portuguese is a plus - ability to multi-task and prioritize issues - ability to work independently and be self-motivated j.p. morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. our first-class business in a first-class way approach to serving clients drives everything we do. we strive to build trusted, long-term partnerships to help our clients achieve their business objectives. we recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. we are an equal opportunity employer and place a high value on diversity and inclusion at our company. we do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender...
Jpmorgan chase & co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the j.p. morgan and chase brands. our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. we recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. we are an equal opportunity employer and place a high value on diversity and inclusion at our company. we do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. in accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. as a part of our commitment to health and safety, we have implemented various covid-related health and safety requirements for our workforce. employees are expected to follow the firm's current covid-19 or other infectious disease health and safety requirements, including local requirements. requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may inc...
A successful administrative assistant possesses structure, attention to detail, quality focus, high energy and flexibility to a high-paced deadline driven organization. in this role you will need to work well in a team environment, be able to represent the manager/group with professional courtesy and acumen, and deliver flawless work output. your daily routine also includes interaction with various executive level internal clients across the lines of businesses. you will need to adapt procedures, processes and techniques to complete assignments in line with the department's activities and goals. **responsibilities** - maintain complex and detailed calendars - screen incoming calls and determine the level of priority, while using caution in dispensing information - manage the coordination and logistics of both internal and external meetings - arrange and coordinate complicated domestic and international travel - organize all aspects for offsite conferences and external events, including catering and transportation - assist with staff on-boarding and off-boarding, which includes requesting equipment setup and system access - maintain current organizational charts and executive bio's - handle regular activities without prompting, and advise in advance with issues or delays - assist in editing spreadsheets and presentations, including printing and binding, for client meetings - work cooperatively with the administrative assistants team, in positive partnership to support each other smoothly - lead and coordinate on ad hoc projects as requested **qualifications** ...
**job title**: financial institutions group sales analyst **short description**: join our team as a financial institutions group sales analyst and support our treasury sales manager in winning deals and onboarding new clients. are you looking for a challenging role that allows you to utilize your analytical and communication skills? look no further than our sales analyst position! **job summary**: as a financial institutions group sales analyst, you will be responsible for supporting the treasury sales manager in various aspects of the sales process, including call preparation, product onboarding, and pipeline management. you will also work closely with internal partners to ensure a seamless transition from prospect to client. **responsibilities**: - support the treasury sales manager with know your customer (kyc) preparation and approval for new clients and renewals in the financial institutions group. - monitor and follow up on anti-money laundering (aml) inquiries - provide research on products, markets, and/or clients for call preparation - assist with account analysis statement reviews and relationship review creation - develop pricing pro forma and assist with proposal preparation, request for proposal (rfp) response, and product presentations - initiate and oversee client onboarding process for new and incremental product sales - work with service partners to ensure a smooth handoff post product onboarding **required qualifications, capabilities, and skills**: - understanding of treasury services business model - previous experience in financial...
Wko middle office for central america and caribbean analyst is accountable for providing support activities regarding client onboarding, kyc process for all activities conducted by the local office in the offshore entities. **ualifications / experience required** fluent in english excel skills preferred fortitude to act as a counter-weight to senior leaders prioritises according to business objectives. action-orientated problem-solver willingness to take responsibility attention to detail j.p. morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. our first-class business in a first-class way approach to serving clients drives everything we do. we strive to build trusted, long-term partnerships to help our clients achieve their business objectives. we recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. we are an equal opportunity employer and place a high value on diversity and inclusion at our company. we do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. in accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any ment...
The global corporate bank manages j.p. morgan's overall banking relationships with large corporations, financial institutions and public sector organizations. we help our clients meet their objectives and challenges in financing (e.g. bonds, syndicated loans), risk management (e.g. hedging through derivatives), and treasury services. j.p. morgan is the largest u.s. bank, with presence in over 60 countries, promoting a diverse, inclusive and multi-cultural working environment, with mobility opportunities across countries and functions. the bank has a long-standing and leading presence in chile, as evidenced by milestone transactions with the largest corporations. main responsibilities - support gcb bankers activities, including: (a) financial analysis; (b) modeling and forecasting; and (c) coordination with j.p. morgan's product specialists (derivatives, debt capital markets, transaction services, and investment banking, among others) - understand business dynamics of industries and sectors, analyzing financial requirements of corporations (e.g. optimal capital structure, acquisition financing, ratings sensitivity, liquidity investment opportunities) and how to mitigate associated risks - development of business plans and preparation of pitch books for existing and prospect clients, supporting the conversion of client analysis into concrete financial solutions - support gcb bankers in the discussions and approval processes for all products under scope **qualifications**: - interest in corporate finance and financial analysis - strong analytical skills - exc...
Trainee-legal entity controller the legal entity controller (lec) team is responsible for the local and corporate books and records of all jpmorgan vehicles in colombia, as well as for the control and issuance of financial statements in accordance with applicable accounting standards, ensuring the reflect the economic reality of the business. the lec team is also responsible for ensuring local accounting policy complies with the guidelines issued by the regulator. it also defines the accounting policies as well as monitors with accounting regulations applicable to the legal entities under its control. - skills/requirements. - student of 6 or 10 semester of **accounting**. - knowledge of financial accounting. - excellent interpersonal skills - ability to multi-task and manage priorities effectively. - good level of spoken and written english. - knowledge in regulatory report is a plus. - main responsibilities. - responsible for controlling some accounts payable or receivable. - responsible for monitoring cash breaks. - be part of the regulatory reporting controls. - collaborates with lec team to generate reconciliations of the items of the financial statements. - be part of the expense control process. - collaborate with lec team in any other task assigned. j.p. morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. our first-class business in a first-class way approach to serving clients drives everything we do. we st...
Pmorgan chase & co. (nyse: jpm) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. the firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. global employee services (ges) is a best-in-class, global hr service delivery organization of over 800 people, servicing the entire population of jpmc, currently totaling over 250,000 employees worldwide in over 60 countries. ges provides vital services in the areas of payroll, time & attendance, hr service center (hranswers), employee on and off boarding, data management, benefits administration and project management. ges supports the firm in achieving its strategic priorities by leveraging its core principles of superior employee experience, operational excellence, efficient global coverage and a commitment to its people. the **edse** **payroll associate (colombia) will be responsible for supporting the transition of colombia's payroll from the current system to our internal payroll and human resources system and assuming responsibility for the regular cycles of payroll, benefits administration, time management and related services for 100 + employees in colombia.** on going responsibilities: - process inputs/data/results for regular pay cycles in an outsourced environment for colombia payroll. - ensures payroll data controls accuracy - attend employee inquiries related to payroll, time & attendance and benefits. - produce and dis...
Short description: experienced global treasury sales manager sought for j.p. morgan's corporate & investment bank in colombia or panama. achieve financial goals with us large corporations operating globally. posting description are you an experienced global treasury sales manager seeking a new challenge? j.p. morgan's corporate & investment bank is seeking a treasury sales manager to partner with our corporate banking and treasury services country teams to deliver financial goals with primary focus on us large corporations operating across the globe. as our treasury sales manager, you'll be responsible for sales of the entire product suite/solution, including core cash clearing, liquidity management, channels & connectivity, and foreign exchange solutions. you'll proactively identify, solicit, and acquire new clients, with a focus on delivering new business. you'll have a strong technical background to directly lead client discussions and new solution brainstorming, and be able to identify and link new client opportunities with new solutions. you'll have leadership skills to lead the strategy and execution of business growth and demonstrate people management skills, teamwork, and cross-selling partnerships. job responsibilities - sales of the entire product suite/solution - proactive identification, solicitation, and acquisition of new clients - understand industry/client segment-unique challenges and requirements - partnership with local/regional bankers and treasury sales manager in key account planning - be responsible for the profitability growth of the segme...
**j.p. morgan's corporate & investment bank** is a global leader across banking, markets and investor services. the world's most important corporates, governments and institutions entrust us with their business in more than 100 countries. with over $23 trillion of assets under custody and $440 billion in deposits, the corporate & investment bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. **j.p. morgan payments** is one of the world's largest, most trusted and innovative full-service providers of domestic and international cash management, liquidity, commercial card, fx, escrow solutions and merchant services. with more than 135,000 corporations, financial institutions, public sector agencies and non-government clients in over 180 countries across the globe, we offer specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. our global product and technology platform, integrated client service model and network of operational centers enable wp to deliver a consistent set of services to clients no matter where they are across the world. j.p. morgan payments is also the world's largest cash management provider - moves, concentrates and invests client money. j.p. morgan payments' products include payments, collections, trade finance, investments, and information services that help companies manage working capital and liquidity. the business, which operates in more than 40 countries, is the world's largest u.s. dollar clearer, processing an aver...
Tbd j.p. morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. our first-class business in a first-class way approach to serving clients drives everything we do. we strive to build trusted, long-term partnerships to help our clients achieve their business objectives. we recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. we are an equal opportunity employer and place a high value on diversity and inclusion at our company. we do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. in accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs....
Responsibilities include: - support to sales officers on daily demands - keep pipeline updated, which includes working on pipeline systems input; - work on powerpoint presentations for clients and internal pricing proposals; - partner with different teams across product, legal, operations, banking and implementation in the execution of deals; - write-up transaction approval requests; - run profitability models qualifications include: - students of business, finance, economics, engineering and related areas; - knowledge of ms office package - excellent organizational and problem-solving skills - excellent verbal and written skills in spanish and english; portuguese is a plus - ability to multi-task and prioritize issues - ability to work independently and be self-motivated j.p. morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. our first-class business in a first-class way approach to serving clients drives everything we do. we strive to build trusted, long-term partnerships to help our clients achieve their business objectives. we recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. we are an equal opportunity employer and place a high value on diversity and inclusion at our company. we do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender...
**core responsibilities** - operate in treasury services platforms to obtain reliable and fast turnaround on information, supporting the treasury sales manager and sales associate on daily needs. - track clients' feedback and prioritized demands; able to discuss suggestions with sales, product, and related areas. **skills** - **analytics**:excellent analytical skills to obtain data to be used in client analysis, reviewing revenue and profitability trends. high attention to detail. - **strategic thinking**:ability to understand the strategic goals of the treasury services business and translate that into ways to portray results. - **project management**:manage multiple projects simultaneously keeping them on track. - **interpersonal skills**:excellent interpersonal skills and the ability to work independently once project goals and objectives are explained. demonstrate the ability to work across a large organization effectively executing projects. - **communication**:exceptional writing and verbal communication skills, including ability to convey complex ideas simply to different audiences. **qualifications** - strong academic record - completed studies of at least 60% of undergraduate's curriculum - fluent in english - proficient in ms office (excel is key) **location** - bogota, colombia jpmorgan chase & co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the j.p. morgan and chase brands...
Tbd jpmorgan chase & co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the j.p. morgan and chase brands. our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. we recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. we are an equal opportunity employer and place a high value on diversity and inclusion at our company. we do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. in accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. as a part of our commitment to health and safety, we have implemented various covid-related health and safety requirements for our workforce. **full vaccination is a requirement for this role for new hires joining jpmorgan chase**. additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. requi...
Support the day to day management of the kyc process to onboard and renew kyc records to regulatory standards with high quality and while meeting tight deadline. prioritize and assign case work for the team, oversee calibration with quality control and utility teams, and serve as the primary point of escalation for team members. monitoring of client documentation required and escalate outstanding documentation and approval requests j.p. morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. our first-class business in a first-class way approach to serving clients drives everything we do. we strive to build trusted, long-term partnerships to help our clients achieve their business objectives. we recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. we are an equal opportunity employer and place a high value on diversity and inclusion at our company. we do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. in accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs....
Be part of a dedicated functional team for wko onboarding team for latin america responsible to execute records in global systems and client documentation analysis as part of the approval of customers being onboarded, remediated and renewed. **responsibilities**: - support the day to day management of the kyc process to onboard and renew kyc records to regulatory standards with high quality and while meeting tight deadlines - this includes supporting the onboarding manager to manage relationships with a front office sub-lob, prioritize and assign case work for the team, oversee calibration with quality control and utility teams, and serve as the primary point of escalation for team members - supports onboarding manager's overall lob engagement strategy by working with a specific front office sub-lob to develop strong partnerships, escalate issues, and eliminate roadblocks - supports onboarding manager to coordinate case prioritization, capacity planning, and assign cases to sub-lob team members. includes organizing engagement with front office by client families, across new on-boardings and renewals - execute kyc client outreach as required by different lob's - manage calibration with utility for case scheduling and hand-offs to kyc analyst team. - manage team calibration with quality control (qc) to close the feedback loop on quality checked records and make corrections to kyc record - monitor team productivity and quality reports and take action as needed to maintain agreed slas - teamwork with other supporting areas such as legal, compliance, internal control...
Manage day-to-day operations for cop payments and lead a team to achieve business goals. join a leading global financial services firm and drive operations excellence for cop payments. as a cop payments operations manager at j.p. morgan, you will play a key role in managing the day-to-day operations for the cop payments team. you will work closely with other client operations sites to ensure business goals and objectives are met, and will be responsible for end-to-end process control, team management, and project execution. job responsibilities: - ensure best-in-class bau execution - end-to-end process responsibility - respond to routine queries/complaints - identify process efficiencies and implement solutions - communicate effectively with key stakeholders - exercise good judgment and confidentiality - manage and motivate the team required qualifications, capabilities, and skills: - excellent written and oral communication skills - strong analytical skills - sound understanding of risk management and audit methodologies - proven ability to build strong business relationships - proactive approach to problem solving - strong project management skills - knowledge of ms access, excel, powerpoint, and word preferred qualifications, capabilities, and skills: - graduate in finance or accounting - experience in financial services industry - expertise in international payment processing operations - outstanding client management and leadership skills j.p. morgan is a global leader in financial services, providing strategic advice and products to th...
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