Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2,700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let’s start with the role the bpo operations manager is responsible for providing a productive and motivating working environment. they follow and implement the general strategy within the team, leading and focusing on people development, team morale and performance, and the overall operation and function of the department. as a bpo operations manager, you will: collaborate with the senior manager/head in accomplishing the overall goals of the division; create strategic plans, set long-term, medium-term, and short-term goals, and turn new ideas into projects; monitor bpo providers and deliverables; allocate projects and monitor progress, provide advice, and assist when needed; analyze, evaluate, and report on the overall results of the internal and outsourced operations (quantitative and qualitative metrics); collaborate with team leaders to ensure the smooth internal and external operations; monitor performance and needs of direct reports and overall performance of the department; be responsible for recruiting need...
Kaizen gaming, the team behind betano's technological innovation, is a leading gametech company operating in 17 global markets. our goal is to harness cutting-edge technology and deliver exceptional experiences for our millions of customers who trust us for entertainment. we are a diverse team of over 2,700 kaizeners from 40+ nationalities spread across 3 continents. our #oneteam takes pride in being among the best workplaces in europe and certified great place to work across our offices. here, every day will be an opportunity for growth. fostering excellence the quality control department plays a pivotal role in enhancing the services provided to our discerning and valued customers. our focus is on achieving and maintaining high levels of excellence in customer experience for both internal and bpo customer service. rooted in the principles of continuous improvement, we strive to refine and enhance services, processes, and products offered by kaizen. your key role: - monitor daily communication channels within the services department (customer service, customer service inbound, sales); - evaluate agent work, focusing on improving communication skills and knowledge through training; - participate in qc projects to enhance their effectiveness; - serve as project officer to deliver specific tasks assigned; - raise awareness and escalate incidents, including non-conformity or near-miss; - coach agents on handling complaints and difficult cases; - analyze data and report findings/insights to stakeholders; about you: - over 2 years of experience in customer support; - ex...
Kaizen gaming: a leader in gametech we empower innovation and excellence, delivering top-notch experiences to millions of customers worldwide. with a diverse team of over 2,700 members from 40+ nationalities across 3 continents, we pride ourselves on being a great place to work. our collaborative environment fosters growth, diversity, and inclusivity. about the role the backoffice team leader is an experienced customer service professional with a proven track record of managing high-performing teams. this role reports directly to the backoffice manager/backoffice supervisor and involves leading a team of backoffice agents in achieving strategic objectives and providing exceptional service. key responsibilities - collaborate in defining recruitment needs and participate in hiring processes to select top talent aligning with business objectives. - cultivate a culture of high performance by coaching, mentoring, and supervising a team of backoffice agents. - equip teams with necessary resources, tools, and processes to excel in their roles. - delegate tasks effectively, remove obstacles, and ensure clear roles, responsibilities, and reporting lines for each team member. - train and onboard new staff within allocated timeframes. - establish clear expectations and goals for the team, linking them to overall business strategy. - monitor and review backoffice performance, focusing on departmental kpis (csat, tcsat, etc.). - conduct regular performance reviews, providing constructive feedback to enhance direct reports' capabilities and performance. - serve as the primary poin...
Job title: trading operations executive at kaizen gaming, we are a diverse team of over 2,700 professionals from more than 40 nationalities, working together across three continents to deliver the best experience to our millions of customers. we are always looking for ways to leverage cutting-edge technology and innovative solutions to stay ahead in the game. as a key member of our trading operations team, you will play a vital role in shaping the future of sports betting. key responsibilities: - events & markets creation: ensure that all sporting events are available on site and correctly set up, meeting local regulations. review the competition's offerings to ensure our sportsbook product remains the most attractive option, catering to customer needs. - soccer enhanced odds offering & risk management: plan and create daily boosted odds for popular soccer events, monitoring liabilities to maintain desired margins and mitigate risks. - real-time settlements: guarantee accurate and rapid settlement of various events or markets in multiple sports, including player props, manual settlements, and resettlements of incorrectly-settled bets. - content management: create and maintain front-page banners (24/7) for each market, adjusting layouts according to local restrictions and customer interests. highlight top events and leagues by region for easy customer access. - organize and prioritize the next day's sporting calendar, distribute booked events to in-play traders, book and set up live-odds, stream feeds, and data visualization. requirements: - deep understanding of vario...
Kaizen gaming: a leader in gametech we're a diverse team of over 2,700 kaizeners from 40+ nationalities across 3 continents. our mission is to provide the best experience for our millions of customers through cutting-edge technology. bpo operations manager role this role is responsible for creating a productive and motivating work environment. - the successful candidate will collaborate with senior management to achieve divisional goals. - they will create strategic plans, set long-term and short-term goals, and implement new ideas as projects. - the bpo operations manager will monitor service providers and deliverables, allocate projects, and provide guidance when needed. - they will analyze and report on internal and outsourced operations using quantitative and qualitative metrics. key responsibilities the bpo operations manager will: - maintain open communication with team leaders to ensure smooth operations. - monitor performance and needs of direct reports and the department as a whole. - recruit and manage talent within the department. - collaborate with quality control teams to evaluate agent/department performance based on kpis. - work with internal teams to guarantee delivery according to key performance indicators. requirements to be successful in this role, you will need: - at least 5 years of experience in a relevant customer service management position. - a strong passion for customer service, with a data-driven approach and ability to succeed in a dynamic environment. - excellent organizational, communication, and interpersonal skills. - self-motiva...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2.700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let's start with the role the role has responsibility and accountability for kaizen’s procurement requirements. the candidate should be an effective business partner with a background in transformation and hands-on procurement skills in order to assist in establishing the procurement function to a best-in-class level. the business is experiencing significant organic growth, creating an expanded opportunity to transition towards a formal procurement function. it’s imperative to adapt to new ways of working, identify synergies between business processes and look for new opportunities that deliver tangible results. your remit will cover a wide portfolio, including expenditures related to technology software, gaming and psp. as a procurement specialist, you will: develop and lead the procurement process for all supplier contracts within specific categories; identify and manage contract negotiations, ensuring price, quality and service targets exceed business expectations; manage the sourcing cycle and build strong relat...
Join to apply for the chatbot product specialist role at kaizen gaming join to apply for the chatbot product specialist role at kaizen gaming we are kaizen gaming kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are kaizen gaming kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2.700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let’s start with the role we’re looking for a passionate and detail-oriented chatbot product specialist to help design, build, and optimize ai-driven conversations across our customer support channels. this role is pivotal in shaping how our customers interact with our brand through automated support, blending dialog design with natural language understanding (nlu) to ensure our chatbots deliver accurate, helpful, and engaging user experiences in a dynamic, regulated industry. as a chatbot product specialist you will: design and maintain ...
We are kaizen gaming kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2.700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let’s start with the role we’re looking for a passionate and detail-oriented chatbot product specialist to help design, build, and optimize ai-driven conversations across our customer support channels. this role is pivotal in shaping how our customers interact with our brand through automated support, blending dialog design with natural language understanding (nlu) to ensure our chatbots deliver accurate, helpful, and engaging user experiences in a dynamic, regulated industry. as a chatbot product specialist you will: design and maintain intuitive conversation flows (main paths, fallbacks, disambiguation, prompts) build and configure structured dialogues in conversational ai platforms support chatbot release management across markets and languages create and optimize training data (utterances, intents, entities) monitor nlu performance and implement improvements analyze chatbot metrics (resolution, containment, escalation, csat) and user feedback recommend and apply data-driven enhancements to f...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2.700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let’s start with the role we’re looking for a passionate and detail-oriented chatbot product specialist to help design, build, and optimize ai-driven conversations across our customer support channels. this role is pivotal in shaping how our customers interact with our brand through automated support, blending dialog design with natural language understanding (nlu) to ensure our chatbots deliver accurate, helpful, and engaging user experiences in a dynamic, regulated industry. as a chatbot product specialist you will: design and maintain intuitive conversation flows (main paths, fallbacks, disambiguation, prompts) build and configure structured dialogues in conversational ai platforms support chatbot release management across markets and languages create and optimize training data (utterances, intents, entities) monitor nlu performance and implement improvements analyze chatbot metrics (resolution, containment, escalation, csat) and user feedback recommend and apply data-driven enhancements to flows, nlu models, and...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 17 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2,700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let's start with the role the backoffice team leader is an experienced customer service professional with experience in managing a team. he reports to the backoffice manager/backoffice supervisor and is responsible for building, leading, and coaching a team of backoffice agents - ensuring that his team performs with high efficiency providing excellent service and reaches kaizen strategic & performance objectives. responsibilities assists with defining the needs of a recruitment process and actively participates in the hiring process providing input for the selection of best talent to achieve business objectives. coach, mentor and supervise a team of backoffice agents establishing a culture of high performance. provides teams with resources, tools, and processes to do their job effectively. delegates tasks and removes obstacles to get the job done, holding everyone accountable; makes sure that roles, responsibilities, and reporting lines are clear to each team member. trains and signs off new staff within the allocat...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 17 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2,700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? the quality control department is at the forefront of our commitment to consistently enhance the services provided to our discerning and valued customers. our focus is to achieve and maintain high levels of excellence in the overall customer experience for both internal and bpo's customer service. rooted in the principles of continuous improvement, the department is committed to refining and enhancing the services, processes, and products offered by kaizen. as a quality control analyst within this framework, your role is pivotal in ensuring the consistent quality of the company's customer service department. you will be actively involved in the ongoing evaluation and refinement of processes, as well as the continuous improvement of the skills possessed by our customer service agents. as a quality control analyst you will: conduct daily monitoring of all communication channels within the services department (customer service, customer service inbound, sales); continuously evaluate the work of agents, focusing on impr...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 17 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2,700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let's start with the role we are looking for a highly motivated and sports-passionate team player, who enjoys working in a fast-growing and dynamic environment to join our trading operations team. as a trading operations executive, you will: events & markets creation: have all possible sporting events on site and set up correctly, making sure that all events/markets meet local regulations. review periodically what the competition offers in terms of live-betting events, in order to ensure that our sportsbook product is the most attractive one, covering our customers' needs. soccer enhanced odds offering & risk management: planning and creation of the daily boosted odds offered to our customers on selected-popular soccer events. monitoring the liabilities of those odds, ensure the desired margin and mitigate the risk. real time settlements: ensure customer experience with accurate and rapid settlement of all kinds of events or markets in a variety of sports that are not offered for live betting. real time settlements ...
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