CASE MANAGER

5 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from keep calm services you will be responsible for completing the legal intake process for personal injury leads, as well as coordinating their medical appointments with our scheduling department. this role involves speaking to clients via phone/text/email, reading call scripts, focusing on clients needs to close sales, documenting client information, gaining signatures, and communicating with our scheduling department to ensure patients are scheduled for their medical appointments. also responsible for entering basic customer information into database, leaving detailed notes every time files are accessed, contacting patients, internal medical scheduling department, and referral sources via phone, texts, whatsapp, slack, or email. responsibilities: customer service over the phone. asking questions to engage customers and keep the conversation going. following up with clients to generate repeat business. communicate with medical centers and law firms to get all proper information. make sure client relations manager is always up to date with all information properly entered. ensuring a high level of quality in the way that information is gathered and recorded for use in paperwork. gathering and documenting all necessary customer information needed to sign the required paperwork. requirements: excellent communication skills in english (b2) and spanish. 1 year of personal injury experience is required. 1 year of property damage experience is ...