[O316] - CUSTOMER SERVICE ENGINEER (SYSTEM ADMINISTRATOR) (ESOM)

Thank you for considering it concepts dba kentro, where innovation drives opportunity and collaboration leads to success. our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. our transition to kentro in 2025 reflects a rich legacy built upon the foundation of it concepts. rather than leaving itc behind, we confidently embrace a future centered around the core of more . by joining our supportive community, you will find that kentro is dedicated to your personal and professional development. together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. kentro is hiring an experienced customer service engineer (system administrator) to support our va-esom- end point support and operations monitoring contract across the united states. the va is responsible for providing comprehensive onsite and remote support to it customers across all va administrations and special program offices, including direct support of over 340,000 va employees and thousands of contractors who use government-furnished it equipment and infrastructure. the va provides support staff across 100+ conus and oconus locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where va offices or facilities may be located and require onsite services. a customer service engineer is able to quickly respond to end user requests for assistance when existing manuals and scripted responses are not sufficien...