AGENT, ACCOUNTS RECEIVABLE

NonExempt FT

Essential duties and responsibilities: include the following and any other duties that may be assigned. answer calls professionally. notify customers of current and past due account delinquencies. arrange for past due repayments and arrange future payment schedules. demonstrate proficiency in using collections tools, software and training aids to assist customer. analyze customer account to make the best decision to assist the customer. handle and resolve customer complaints and escalate where necessary. demonstrate daily compliance of fdcpa, fcra, and scra compliance guidelines. follow up customer calls where necessary. maintain workstation. turn work-station on at the beginning of the shift and off at the end of the shift. comply with all of the established policies (general, security of information, compliance) and standards of conduct established by km2. your duties will include but not be restricted to the above. other responsibilities or duties as assigned by direct supervisor. experience and interpersonal skills express enthusiasm and willingness to assist speak to customers with respect and empathy for their situation proficient in relevant computer applications knowledge of collections and negotiations principles and practices demonstrate active listening by giving full attention to what customer says, taking time to understand and ask questions where appropriate excellent typing skills good communication skills positive attitude and works well with others pays attention to detail problem analysis problem solving initiative qualification requirements: to perform th...

BILINGUAL AGENT

NonExempt FT

Perform bilingual screening, answer to incoming or make outgoing calls from/to the customers to address their concerns, answer questions and inquiries, set up appointments, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services accordingly. responsibilities include : english level c1 or better. having conversations with customers professionally and responding to customer inquiries and complaints. researching required information using available resources. handling and resolving customer questions regarding products or customer service problems and situations as needed. providing customers with the organization’s service and product information. processing forms, orders, and applications requested by the customers. identifying, escalating priority issues and reporting to the high-level management. routing inbound calls to the appropriate resources. following up complicated customer calls where required. completing call notes and call reports as necessary and updating them in the crm software. job requirements: high school diploma excellent communication skills, including verbal, reading and written skills ability to work with others good computer skills multi-tasking skills excellent people skills...

INTERN

NonExempt FT

Main duties and responsibilities: finance: report directly to junior accountant collect, organize, and schedule invoices archive and filling assistance with reporting petty cash conciliation comply with all the established policies (general, security of information, compliance) and standards of conduct established by km2. your duties will include but not be restricted to the above. other responsibilities or duties as assigned by direct supervisor. it: report directly to global field support preparing work from home equipment receiving work from home equipment tracking inventory and up keeping necessary files checking and replacing peripherals as needed, on site and wfh equipment assistance in all i.t. infrastructure issues that may occur creating and maintaining proper inventory comply with all the established policies (general, security of information, compliance) and standards of conduct established by km2. your duties will include but not be restricted to the above. other responsibilities or duties as assigned by direct supervisor administration: report directly to the administrative coordinator and site director monitoring and enforcing the covid-19 protocols in both sites document and report any incidence pertaining the violation of covid-19 protocols established by the company attend weekly meetings with admin coordinator to present violation instances and to align concepts. assisting the administrative coordinator in the shipping preparation of all work from home equipment that must be deployed up keeping the inventory file for all equipment deployed and its status c...

AGENT, CUSTOMER SERVICE

NonExempt FT

Position requirements languages: advanced english level (spoken and grammar). competencies: proactive (b) enthusiastic (b) pronunciation (a) fluent (a) active listening (a) vocabulary (b) grammar (a) confident (b) patient (a) confidential (a) interpersonal skills (b) integrity (a) adaptability (a) assesment level: a = high, b = medium, c = low position overview description: this position is responsible for taking calls (inbound/outbound) from the customers and responding to their questions, inquiries and concerns about their specific products or services. ensures customers receives efficient and courteous service and could potentially be able to recommend various products/services to meet the customer’s needs. roles and responsibilities: respond to customer inquiries regarding service, billing, equipment, features, activations, cancelations refunds and/or changes to account information. retain customers. inform customers about available products/services that meet their needs. maintains financial accounts by processing customer adjustments. maintains customer accurate notations. comply with all of the established policies (general, security of information, compliance) and standards of conduct established by km2. your duties will include but not be restricted to the above. other responsibilities or duties as assigned by direct supervisor. roles and responsibilities: qa audits / supervisions. campaign kpi agent ranking (attendance/ productive hours / campaign kpi’s)....

AGENT, SALES

NonExempt FT

Prior experience sales related experience (preferred). education high school diploma ( preferred) skills interpersonal and computer skill confidentiality multitask strong organizational & problem solving skills fluent in verbal and written english main responsibilities need to be able to prioritize in a fast-paced environment, adjust changing priorities, meet deadlines and work well under pressure provide customer accurate and detailed information of the product/service accounts information updates persuade customer to acquire their service. (offer promotions, discounts, bundles) expedites the resolution of customer problems and complaints. maintains financial accounts by processing customer adjustments. comply with all of the established policies (general, security of information, compliance) and standards of conduct established by km2. your duties will include but not be restricted to the above. other responsibilities or duties as assigned by direct supervisor. position measures and reports quality audits / supervisions campaign kpi agent ranking (attendance/ productive hours / campaign kpi’s)...

CALL CENTER SUPERVISOR

Direct message the job poster from km2 solutions km2 solutions is looking for a call center supervisor to join our team in bogota, colombia! here's what you'll do: ensure that call center employees are working on appropriate projects and making productive and effective use of time. provide coaching and feedback in an effective manner that promotes positive change and success of the team. monitor individual, team, and results to identify and act on both positive and negative performance trends. utilize all resources to address escalated customer issues in a responsive, timely manner to improve our company’s reputation by creating moments of excellence for our customers. manage attendance and attrition. requirements: minimum 1 year of experience as a supervisor in a bpo ability to work a flexible schedule including weekends/evenings. advanced english level. (b2+ - c1) high school degree. solid computer skills, particularly in word and excel available to work on site in bogota, colombia. salary $3.500.000 cop if you meet the requirements please send your resume to [email protected] work onsite bogota, colombia deadline to apply: march 5th, 2025 seniority level mid-senior level employment type full-time industries outsourcing and offshoring consulting #j-18808-ljbffr...