TECHNICAL SUPPORT ENGINEER (CARCAAN)

As a technical support engineer, you will be based in colombia or peru , provide technical assistance to landi customers in your region, primarily through jira ticket handling. depending on the type of customer (isv, distributor, acquirer) and the priority of the issue, you will: be assigned customer jira tickets for troubleshooting. identify whether the issue is hardware or software-related and route it accordingly. analyze issues, reproduce problems, and escalate them following landi’s procedures. ensure that tickets are resolved within the service level agreement (sla) established between landi and the customer. contribute to landi’s internal knowledge base and faq to share your experience and serves landi customers worldwide. who you are autonomous, accountable, and proactive, with strong cross-functional collaboration skills. technically curious—you love diving deep into technical issues and finding solutions. a strong communicator with solid experience in linux, windows , android os and have experience in analyzing code & logs. experience in the payments industry (emv, nexo) and a solid understanding of security topics such as symmetric and asymmetric cryptography, pki, encryption, and digital signatures. you may be required to travel within your region to meet with customers. you’re excited to join a growing international team and contribute ideas and improvements. experience and training degree in it , computer science , or engineering. solid technical foundation in software development and quality assurance. hands-on experience with linux, windows and android-based...