Responsibilities : responsible for all aspects of the operations of a managed services contract. manages the delivery of contracted services to clients to ensure that slas (service level agreements) and kpi (key performance indicators) as defined in the relevant contracts are met or exceeded. manage the customer p&l, contract amendments, identify and deliver continuous improvement ideas and execute customer governance. ensures that operational teams and subcontractors have a clear understanding of client requirements . builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction. how to apply ? are you an innovator? here is your chance to make your mark with a global technology leader. apply now! global privacy notice lexmark is committed to appropriately protecting and managing any personal information you share with us. click to view lexmark's privacy notice....
Responsibilities : responsabilidades: gestionar los aspectos de las operaciones cotidianas, la solución de problemas, entrenamiento del cliente, apoyo inventarios en el cliente, gestión de consumibles. monitorear e informar sobre los servicios y escalando cuando sea necesario. solicitar y gestionar pedidos, reemplazar piezas defectuosas, gestionar devoluciones. asegurar y gestionar el área de almacenamiento de piezas / consumibles u otro inventario. realizar instalación de equipos (producción, backup, etc.) y sw. realizar configuración de pc’s de acuerdo con la configuración definida para el proyecto. resolver incidentes de hw o sw de primer o segundo nivel. requisitos: nivel técnico / tecnológico o estudiante de últimos semestres de pregrado en ing sistemas, electrónica o afines. experiencia en administración de servicio de impresoras y centros de impresión o copiado. experiencia en servicio y atención al cliente, manejo de incidentes y/o mesa de ayuda. how to apply ? are you an innovator? here is your chance to make your mark with a global technology leader. apply now! global privacy notice lexmark is committed to appropriately protecting and managing any personal information you share with us. click to view lexmark's privacy notice....
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