Description we are looking for a passionate customer service agent with a high level of spanish and english . a little bit about us leadtech has been fostering and developing innovative digital businesses across several industries since 2009. it has since then expanded to a team of over 500 committed employees working all over spain. we are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe. #lifeatleadtech main tasks: handling incoming emails solving both routine problems and complex customer inquiries complaint handling use defined procedures for responding to our customers report errors and improvements discovered in the website...
At leadtech, we’ve been redefining digital businesses since 2009, creating innovative online solutions that reach millions of users every month. with a diverse team of over 700 members from 23+ nationalities, we’re united by a passion for creativity and collaboration. we specialize in delivering user-centric experiences across web and mobile platforms, where people can connect with our products like never before. we’re proud of our global reach and committed to fostering an inclusive workplace where every individual contributes to our shared vision of bringing cutting-edge projects to life. learn more about our journey and mission on our about us page! about the role we are looking for a passionate and skilled training professional to upskill and drive development across a range of staff as well as make sure our customer service teams develop their skills and successfully address clients’ needs. as a customer service trainer you will support our customer service agents facilitating on-the-job training, developing educational material and organizing training sessions in order to ensure our onboarding training process is outstanding, new skills are learnt and also, old skills are refreshed. we’d like you to be an expert in your area, and highly credible whilst working with our customer service teams. whether it’s new cards or chargebacks, you will have an area of expertise and not just a blanket knowledge of basic customer issues. this focus on knowledge, will also allow you to monitor tangible improvements. so one of your main responsibilities will be about improving s...
Profile we are looking for an analytical, solution-oriented, and detail-driven individual with a passion for service and the ability to thrive in digital environments. the ideal candidate will combine strong customer service skills with a solid back-office mindset, capable of managing tasks independently, identifying process improvement opportunities, and collaborating with cross-functional teams. this person should have a proactive attitude, with the ability to anticipate recurring issues, document case types, and contribute to enhancing the customer experience with a strategic vision of service. responsibilities - manage customer inquiries through tickets and digital channels with accuracy, professionalism, and a strong service mindset. - prioritize tasks based on urgency and impact, ensuring timely resolution in line with team slas. - identify recurring issues and trends, and share structured feedback with the knowledge, qa, and product teams. - contribute to the documentation and improvement of internal procedures, workflows, and faqs. - escalate complex cases following established protocols while maintaining full traceability. - ensure the quality and consistency of every interaction to drive customer satisfaction and loyalty. - collaborate in onboarding and mentoring efforts by helping document key processes and use cases. - support cross-functional initiatives aimed at improving the customer journey from a backend perspective. requirements - minimum 6 months of experience in customer service, preferably in digital environments or online platforms. - strong writ...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from leadtech group talent acquisition & development team lead @ leadtech group | international recruitment | team leadership profile we are looking for an analytical, solution-oriented, and detail-driven individual with a passion for service and the ability to thrive in digital environments. the ideal candidate will combine strong customer service skills with a solid back-office mindset, capable of managing tasks independently, identifying process improvement opportunities, and collaborating with cross-functional teams. this person should have a proactive attitude, with the ability to anticipate recurring issues, document case types, and contribute to enhancing the customer experience with a strategic vision of service. responsibilities - manage customer inquiries through tickets and digital channels with accuracy, professionalism, and a strong service mindset. - prioritize tasks based on urgency and impact, ensuring timely resolution in line with team slas. - identify recurring issues and trends, and share structured feedback with the knowledge, qa, and product teams. - contribute to the documentation and improvement of internal procedures, workflows, and faqs. - escalate complex cases following established protocols while maintaining full traceability. - ensure the quality and consistency of every interaction to drive customer satisfaction and loyalty. - collaborate in onboarding and mentoring efforts by helping document key processes and use cases. - ...
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