Description position at leovegas group about the role: we are looking for a proactive and customer-focused it support engineer to join our global it team. in this role, you will provide technical support, troubleshoot it issues, and assist with system and network administration for our employees. you'll work across macos, windows, enterprise networks, and collaboration tools to ensure seamless it operations. you will be responsible for: ● providing technical support: troubleshoot software, hardware, and network issues, offering step-by-step guidance to end users for timely resolution. ● escalating complex issues: work with senior engineers or specialized teams when advanced troubleshooting is required. ● delivering high-quality internal support: respond to employee requests via a ticketing system and offer white-glove service for vip users. ● monitoring systems & performing maintenance: proactively monitor system performance and security, apply updates, and assist with hardware/software maintenance. ● supporting deployments: help with the deployment and configuration of new systems, applications, and updates across the organization. ● managing it documentation: create and maintain knowledge base articles, document incidents and resolutions, and provide training to end users. ● collaborating with it teams: partner with it administrators, developers, and network engineers on testing, qa, and cross-functional projects. ● ensuring it compliance & security: follow it security policies, identify threats, and support best practices to maintain a secure envi...
**about the role**: we are looking for a proactive and customer-focused it support engineer to join our global it team. in this role, you will provide technical support, troubleshoot it issues, and assist with system and network administration for our employees. you’ll work across macos, windows, enterprise networks, and collaboration tools to ensure seamless it operations. **you will be responsible for**: - providing technical support: troubleshoot software, hardware, and network issues, offering step-by-step guidance to end users for timely resolution. - escalating complex issues: work with senior engineers or specialized teams when advanced troubleshooting is required. - delivering high-quality internal support: respond to employee requests via a ticketing system and offer white-glove service for vip users. - managing it documentation: create and maintain knowledge base articles, document incidents and resolutions, and provide training to end users. - collaborating with it teams: partner with it administrators, developers, and network engineers on testing, qa, and cross-functional projects. - ensuring it compliance & security: follow it security policies, identify threats, and support best practices to maintain a secure environment. **our successful candidate will have the following**: essential skills: - skilled in onboarding/offboarding, hardware/software troubleshooting, and support across macos and windows environments. - experience with azure, entra id, google workspace, and it ticketing systems like jira and confluence. - familiar with enterprise n...
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