We are hiring **call center agents** you will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. - responsibilities and duties: _ - management and resolve customer complaints - sell products and place customer orders in the computer system - identify and escalate issues to supervisors - provide product and service information to customers - research required information using available resources - research, identify, and resolve customer complaints using applicable software - route calls to appropriate resources - document all call information according to standard operating procedures - recognize, document, and alert the management team of trends in customer calls - follow up customer calls where necessary - upsell products and services - complete call logs and reports other duties as assigned - qualifications and skills: _ - 1-3 years of experience in a call center environment - knowledge of customer service practices and principles - excellent data entry and typing skills - superior listening, verbal, and written communication skills - ability to handle stressful situation appropriately - should have own computer and noice cancelling headphone **energy campaign** **salary**:3 usd/hr **days of operation**: 2 shifts (to be announced) but from 7am to 7pm (pacific time) operations // 40hrs per week // 5 days. ability to commute/relocate: - medellín, antioquia: reliably commute or planning to relocate before...
We are hiring **call center agents** you will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. - responsibilities and duties: _ - management and resolve customer complaints - sell products and place customer orders in the computer system - identify and escalate issues to supervisors - provide product and service information to customers - research required information using available resources - research, identify, and resolve customer complaints using applicable software - route calls to appropriate resources - document all call information according to standard operating procedures - recognize, document, and alert the management team of trends in customer calls - follow up customer calls where necessary - upsell products and services - complete call logs and reports other duties as assigned - qualifications and skills: _ - 1-3 years of experience in a call center environment - knowledge of customer service practices and principles - excellent data entry and typing skills - superior listening, verbal, and written communication skills - ability to handle stressful situation appropriately - should have own computer and noice cancelling headphone **energy campaign** **salary**:3 usd/hr **days of operation**: 2 shifts (to be announced) but from 7am to 7pm (pacific time) operations // 40hrs per week // 5 days. ability to commute/relocate: - cartagena, bolívar: reliably commute or planning to relocate before ...
We are hiring **call center agents** you will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. - responsibilities and duties: _ - management and resolve customer complaints - sell products and place customer orders in the computer system - identify and escalate issues to supervisors - provide product and service information to customers - research required information using available resources - research, identify, and resolve customer complaints using applicable software - route calls to appropriate resources - document all call information according to standard operating procedures - recognize, document, and alert the management team of trends in customer calls - follow up customer calls where necessary - upsell products and services - complete call logs and reports other duties as assigned - qualifications and skills: _ - 1-3 years of experience in a call center environment - knowledge of customer service practices and principles - excellent data entry and typing skills - superior listening, verbal, and written communication skills - ability to handle stressful situation appropriately - should have own computer and noice cancelling headphone **energy campaign** **salary**:3 usd/hr **days of operation**: 2 shifts (to be announced) but from 7am to 7pm (pacific time) operations // 40hrs per week // 5 days. ability to commute/relocate: - bogotá, distrito capital, cundinamarca: reliably commute or planning...
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