UD480 | CUSTOMER CARE REPRESENTATIVE

Livevox is a cloud-based customer engagement platform that powers more than 14 billion interactions a year. we seamlessly integrate omnichannel communications, crm, and wfo capabilities to deliver an exceptional customer experience while reducing compliance risk. our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive performance in any contact center. with 20 years of pure cloud expertise, livevox is at the forefront of cloud contact center innovation. our more than 650 global employees are headquartered in san francisco, with offices in atlanta; columbus; denver; st. louis; medellin, colombia; and bangalore, india. **what you'll be doing**: **what you'll be responsible for**: - reply to customer inquiries in a timely and courteous manner with accurate and up-to-date information - build troubleshooting tickets through our in-house customer relationship management (crm) software - possess the ability to think critically and meet deadlines - work with executive-level employees (both internally and externally) in order to set expectations and provide feedback - understand when to engage with higher-tier resources in order to resolve a problem - learn livevox technology, policies and procedures in a timely manner and be able to demonstrate this knowledge at will - identify and triage technical and non-technical problems in a professional manner to ensure that our customers reach their proper destination - utilize available resources to further personal product knowledge, as well as share with customer...