ENTERPRISE SUPPORT SUPERVISOR

Independent Contractor T2

Are you interested in joining an innovative logistics technology company? loadsmart is a growth-stage technology company valued at over $1 billion (a true tech unicorn)!we are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.with headquarters in chicago and a globally distributed remote team, loadsmart continues to attract top talent committed to driving meaningful change. we seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.you will support the customer to coordinate all shipments and proactively communicate with load management and carrier sales to ensure the highest level of customer satisfaction is met. : enterprise support location: remote what you get to do: manages a team of 10 esrs, providing day-to-day oversight and driving individual and team development possesses a deep understanding of all customer processes handled by the esr team reviews current internal workflows to identify opportunities for automation and faster execution assists the esr senior manager with report creation, management, and analysis collaborates with engineers to implement process changes, continuous improvements, and system hardcoding where appropriate supports board watch responsibilities and communicates roll requirements effectively manages the esr pto and out-of-office calendar to ensure proper account coverage provides esr coverage when necessary to maintain service levels le...

HNE-100 ENTERPRISE SUPPORT SUPERVISOR

Are you interested in joining an innovative logistics technology company?loadsmart is a growth-stage technology company valued at over $1 billion (a true tech unicorn)!we are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less. with headquarters in chicago and a globally distributed remote team, loadsmart continues to attract top talent committed to driving meaningful change. we seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork. you will support the customer to coordinate all shipments and proactively communicate with load management and carrier sales to ensure the highest level of customer satisfaction is met.: enterprise supportlocation: remote what you get to do: - manages a team of 10 esrs, providing day-to-day oversight and driving individual and team development - possesses a deep understanding of all customer processes handled by the esr team - reviews current internal workflows to identify opportunities for automation and faster execution - assists the esr senior manager with report creation, management, and analysis - collaborates with engineers to implement process changes, continuous improvements, and system hardcoding where appropriate - supports board watch responsibilities and communicates roll requirements effectively - manages the esr pto and out-of-office calendar to ensure proper account coverage - provides esr coverage when necessary to maintain...