COUNSELOR EXCHANGE COL

Join to apply for the counselor exchange col role at marriott vacations worldwide exchange counselor – foreign offices department: service center – latin america region reports to: manager/supervisor nature of work answers all incoming calls providing quality service to members through services including exchange, membership, getaways and telemarketing. when applicable, refers calls to proper department to ensure the member is serviced accordingly. duties and responsibilities answers incoming calls promptly, courteously and efficiently following interval international servicing standards to meet the demands of the incoming call volume. educates members on interval’s services to help maximize their benefits by conducting welcome calls. provides accurate and complete information. assesses the vacation/travel needs of the member and meets those needs through placing pending requests, depositing weeks, transacting instant confirmations, placing flex waitlist requests, offering and confirming members into getaway and flexchange space, providing alternatives, and verifying/updating contact information. achieves sales goals for membership renewals, interval preferred sales/renewals, exchange and getaway confirmations, and maintains quality service standards. documents all member contacts to support the database used as a reference. performs other related duties as required. knowledge, abilities and skills high school diploma required. minimum 6 months experience in sales and service industry. commitment to taking an english course within the...

TELEMARKETER COL

Regular

Descripción del empleo telemarketing sales advisor (part-time) – foreign offices department: service center - latin america region reports to: telemarketing sales supervisor nature of work this position renews and extends years of membership to existing members, upgrades to preferred status, reinstates members whose membership have become delinquent, and offers club interval to non-existing members (owning timeshares) while providing excellent customer service. duties and responsibilities utilizes a list within the membership sales system provided by management to: calls members who need their membership renewed. calls members who want to upgrade membership or to encourage them to upgrade membership. calls members whose memberships have become delinquent to reinstate their membership. meets monthly quota on recent delinquent, renewable, and preferred. answers member’s questions on all interval international products and services. provides telemarketing supervisor with a daily sales report. performs other related duties as required knowledge, abilities, and skills must possess a minimum of two years telephone sales experience. must maintain current knowledge about all new and existing membership programs and benefits. must be computer literate and possess knowledge of the as400 system. must possess excellent customer skills. must have excellent telephone etiquette. must possess excellent negotiating and sales skills. must be able to work shifts. physical requirements sitting, standing, manual dexterity (writing, typing, h...