CUSTOMER SERVICE ENGINEER

Customer service assists our medical clients by addressing their inquiries through technical support and effective communication. this includes following up on incidents and providing clear, concise feedback. acting as a liaison, customer support collaborates with both internal and external teams to ensure a seamless and uninterrupted case flow. as a customer service engineer, you're responsible for providing operational and administrative support to our medical partners concerning the processing of clinical cases. you'll handle the flow of incoming cases and follow up on the timing and on-time delivery of cases. customer service will be the first response to new e-mails received in our service request system (heat). what you will do respond to all comments received via our online management systems, according to the brands you support respond to all phone calls received; any voicemails will be returned within the same business day handle all urgent comments establish reasonable expectations for these deadlines with the customer (e.g., expedited cases, special requests) be accountable for delivering the product within the agreed-upon lead times, including coordinating communication between internal and external stakeholders during all parts of the process to meet the expected deadlines we usually communicate with sales representatives or the surgeon's office admins, but we do sometimes have to deal directly with the surgeons independently handle all external and internal requests daily regarding clinical cases for a diverse group of products and partners handle the flow of ...