REMOTE IT SUPPORT ASSISTANT (PART-TIME OR FULL-TIME) - [S580]

Tiempo medio

**about us** minotti new york is a u.s.based design and logistics firm with operations across new york, florida, california, and massachusetts. we provide high-touch service and efficient coordination across multiple teams and vendors. we are hiring a remote it assistant who can help support daily operations, troubleshoot user issues, and grow with our team over time. **important**: - this is **not** a job for someone working two or more roles already. - **level 1 it support experience is required.**: **responsibilities** - provide remote it support using control software (e.g., anydesk, teamviewer) - troubleshoot common windows os issues (login failures, network problems, app errors) - generate internal reports and support the team with excel-based tasks - use macros and formulas to clean, organize, and analyze datasets - research tools, trends, or hardware for internal documentation and inventory - coordinate remote technicians and contractors across u.s. locations for on-site assistance **required qualifications** - at least 1 year of **level 1 it support** experience - strong english communication skills (written and verbal) - comfortable handling phone-based support in english - proven experience with windows troubleshooting - familiarity with remote desktop tools and excel - stable internet and quiet home work environment - based in **colombia** **preferred but not required** - experience with microsoft office 365, trello, or ticketing platforms - familiarity with basic networking terms (ip, dns, gateway, dhcp) - basic gpo or ad knowledge is...