PRINCIPAL GENESYS CLOUD PS CONSULTANT

full-time Tiempo completo

Job description we are looking for a  principal genesys cloud ps consultant  to join our team. this role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. the ideal candidate will have extensive experience with genesys cloud, along with a deep understanding of multi-channel contact center solutions responsibilities: act as the primary technical point of contact, providing high-quality consultancy on genesys solutions to both customers and internal business teams. design and deliver advanced end-to-end technical solutions for genesys cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications. perform in-depth analysis, combining complex technical and business challenges to derive effective solutions. take ownership of establishing and maintaining the technical architecture for genesys solutions, while implementing new technologies as needed. modify genesys system configurations to meet evolving business requirements and operational factors. lead the planning and execution of new contact center technology deployments and system upgrades. serve as the primary internal and external point of contact for all matters related to genesys systems, including liaising with external vendors. contribute to the seamless switchover of genesys contact center systems to the production environment. qualifications 5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact ...

PROJECT MANAGER

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miratech helps visionaries change the world. we are a global it services and consulting company that brings together enterprise and start-up innovation. today, we support digital transformation for some of the world's largest enterprises. by partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. we are a values-driven organization and our culture of relentless performance has enabled over 99% of miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. company description
miratech helps visionaries change the world. we are a global it services and consulting company that brings together enterprise and start-up innovation. today, we support digital transformation for some of the world's largest enterprises. by partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. we are a values-driven organization and our culture of relentless performance has enabled over 99% of miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. miratech has coverage across 5 continents and operates in over 25 countries around the world. miratech retains nearly ...

PROJECT MANAGER

full-time Tiempo completo

Job description we are seeking a project manager to join a strategic initiative aimed at enhancing observability practices within our aws connect contact center as a service (ccaas) platform.the focus is on ensuring operational transparency and enabling proactive issue detection by coordinating cross-team efforts and maintaining visibility into project progress. responsibilities: facilitate observability discussion sessions with developers, architects, platform, and support teams. maintain and update trackers with timelines, deliverables, and progress status. provide periodic status updates and reports to leadership teams. create engaging presentations to showcase overall project progress and status for stakeholders. drive observability initiatives and related tasks to completion by coordinating with dependent teams. contribute to other internal project tracking and coordination activities as required. qualifications 4+ years of it project management experience in ccaas (contact center as a service) environments 3+ years managing observability/monitoring projects. experience with documentation for it/cloud-based projects. advanced proficiency in ms office suite (word, excel, project, sharepoint). expertise in diagramming tools (visio, draw.io) for workflows and system architecture. proven ability to track project timelines, dependencies, and risks using pm tools. experience analyzing technical metrics (splunk, cloudwatch) and creating executive reports. strong cross-functional collaboration with development, operations, and support teams. nice to have: experience in th...