At **kiwibot **we are building the largest robotic last-mile delivery network to support operations in several environments from college campuses to cities across the us, middle east & asia. we believe that the future will be powered by clean and effective technological solutions and that everyone should have the access to receive anything at a low or no cost. as a ui/ux designer: you’ll report to our head of software & platforms, it could be a great opportunity for you to join us. location: remote **as a ui/ux designer **you will**: - design solutions for a wide range of problems based on qualitative and quantitative analytics. - identify the most impactful opportunities for improvement and collaborate on data-informed experiments to validate your team's hypotheses. - create functional, usable and delightful experiences both for web and native environments. - sketch initial concepts and flows in low fidelity to be able to share and collaborate early in the design process. - develop different types of prototypes to iterate solutions with the rest of the team, and stakeholders or to perform user interviews, and usability tests. - produce final design assets, including visuals and animations to execute the design. - conduct user interviews and guide usability tests within your product area. - facilitate co-creation sessions with users and internal stakeholders. - continuously collaborate with the product manager to ensure a full understanding of the problem, our users, and product vision. - communicate with our engineering team to design feasible solutions th...
Hello! i’m allie, head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: - curating customer feedback into a weekly digest distributed to the entire company - writing and improving help documentation - automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. **role requirements**: - you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). - you have offered b2b support to customers, ranging from small business through enterprise organizations. - you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). - you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. - you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. - you delight customers. you posse...
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