Job description are you a dynamic, customer-focused individual with a passion for sales? our client, a leading name in the self-storage industry and a renowned sp fortune 500 company, is looking for sales agents to join the team. as a sales agent, you'll play a crucial role in handling inbound storage inquiries, converting them into rentals, and ensuring customers find the perfect space to meet their needs. job responsibilities: -inbound storage inquiries: assist customers in finding ideal storage solutions. -sales techniques: implement effective strategies, including lead generation and objection handling. - objection handling: overcome customer objections and solve problems to close deals successfully. - customer-centric service: deliver exceptional service to exceed customer expectations. - sales targets: achieve and surpass sales goals to contribute to company growth. - resilience: maintain motivation and positivity when facing rejection or sales challenges. - adaptability: adjust to different customer personalities and evolving processes. requirements requirements: - language: fluent in english (b2 or above). - education: high school diploma or equivalent. - computer skills: strong technical skills and computer literacy. - experience: proven sales or bpo customer service experience, with a demonstrated ability to close deals and meet sales targets. - negotiation: excellent skills to ensure customer satisfaction and successful sales outcomes. - problem-solving: strong abilities to address customer objections and find creative solutions. - sales tools: proficiency ...
Barranquilla, colombia | posted on 05/06/2025 - shift schedule 8:15 - 7:30 est - mon - sun - country colombia job description the legal intake specialist receives and qualifies new and prospective clients for the firm. responsible for managing the processes of onboarding new clients and evaluating incoming streams of claims and potential clients both on the phone and in person. responsibilities - evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they fit within the firm’s - set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload - monitor new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently - perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency requirements - high school diploma or equivalent required; - previous customer service or sales experience preferred - possesses outstanding communication skills and sense of empathy - crm and case management software experience a plus - proficiency with microsoft office products, especially microsoft excel - solid data entry, spreadsheet management, and computer skills - ability to maintain confidentiality in a professional manner #j-18808-ljbffr...
Barranquilla, colombia | posted on 04/24/2025 op360 is a global workforce solutions provider established in 2006 by experienced entrepreneurs. with a strong commitment to a relationship-first philosophy, we pride ourselves on being a trusted partner to brands and businesses around the world. our comprehensive suite of services includes inbound and outbound customer support, data center operations, outbound sales, finance and accounting, technical support, software and web development, and a wide array of back-office solutions. at op360, we are passionate about driving innovation, agility, and competitive advantage for our clients. responsibilities - conduct thorough background checks on candidates to assess potential security and compliance risks. - lead departmental internal audits to evaluate processes within op360’s ims. - ensure strict enforcement of information security (infosec)-related policies and collaborate with various teams for compliance. - monitor and track incident reports, ensuring that each is properly completed and addressed. - track and report on key compliance metrics related to internal audits. - prepare and present status reports on compliance progress across op360. - participate in internal audits based on op360’s ims frameworks, ensuring alignment with iso 27001, iso 22301, hipaa, soc 2 type 2, and pci dss. - develop and implement remediation plans and strategies to continuously improve op360’s compliance and security posture. - work closely with the it team to enforce and strengthen security and compliance policies. - facilit...
We’re seeking a driven bpo operations manager to oversee and optimize our barranquilla operations. you’ll lead a team, manage key performance metrics, and implement strategies to exceed client expectations. if you’re passionate about driving efficiency, improving customer service, and mentoring teams, we want to hear from you! key responsibilities: - leadership & strategy: lead the team to meet operational goals, develop strategies for continuous improvement, and align performance with client objectives. - performance management: monitor kpis (aht, fcr, csat, sla) to ensure high-quality service and operational efficiency. - team development: coach and mentor supervisors, agents, and analysts, fostering a high-performance culture. - process & quality improvement: identify and implement best practices to enhance service quality and reduce costs. - client & sla compliance: ensure adherence to client slas and deliver excellent service standards. - reporting & insights: provide performance reports and actionable insights to senior leadership. - financial oversight: manage budgets and forecasts to balance operational efficiency with cost-effectiveness. what we’re looking for: - minimum 3 years of proven experience as a bpo operations manager. expertise in performance management and financial oversight. excellent communication skills (english and spanish). a customer-centric mindset with a passion for quality service. availability to work on site. why join us? competitive salary. opportunities for professional growth and advancement. collaborative and innovative work culture. ...
Barranquilla, colombia | posted on 05/06/2025 shift schedule 8:15 - 7:30 est - mon - sun country colombia job description the legal intake specialist receives and qualifies new and prospective clients for the firm. responsible for managing the processes of onboarding new clients and evaluating incoming streams of claims and potential clients both on the phone and in person. responsibilities evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they fit within the firm’s set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload monitor new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency requirements high school diploma or equivalent required; previous customer service or sales experience preferred possesses outstanding communication skills and sense of empathy crm and case management software experience a plus proficiency with microsoft office products, especially microsoft excel solid data entry, spreadsheet management, and computer skills ability to maintain confidentiality in a professional manner #j-18808-ljbffr...
4 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from op360 (officepartners360) op360 is a global workforce solutions provider established in 2006 by experienced entrepreneurs. with a strong commitment to a relationship-first philosophy, we pride ourselves on being a trusted partner to brands and businesses around the world. our comprehensive suite of services includes inbound and outbound customer support, data center operations, outbound sales, finance and accounting, technical support, software and web development, and a wide array of back-office solutions. at op360, we are passionate about driving innovation, agility, and competitive advantage for our clients. responsibilities conduct thorough background checks on candidates to assess potential security and compliance risks. lead departmental internal audits to evaluate processes within op360’s ims. ensure strict enforcement of information security (infosec)-related policies and collaborate with various teams for compliance. monitor and track incident reports, ensuring that each is properly completed and addressed. track and report on key compliance metrics related to internal audits. prepare and present status reports on compliance progress across op360. participate in internal audits based on op360’s ims frameworks, ensuring alignment with iso 27001, iso 22301, hipaa, soc 2 type 2, and pci dss. develop and implement remediation plans and strategies to continuously improve op360’s compliance and security posture. work closely with t...
Barranquilla, colombia | posted on 04/24/2025 op360 is a global workforce solutions provider established in 2006 by experienced entrepreneurs. with a strong commitment to a relationship-first philosophy, we pride ourselves on being a trusted partner to brands and businesses around the world. our comprehensive suite of services includes inbound and outbound customer support, data center operations, outbound sales, finance and accounting, technical support, software and web development, and a wide array of back-office solutions. at op360, we are passionate about driving innovation, agility, and competitive advantage for our clients. responsibilities conduct thorough background checks on candidates to assess potential security and compliance risks. lead departmental internal audits to evaluate processes within op360’s ims. ensure strict enforcement of information security (infosec)-related policies and collaborate with various teams for compliance. monitor and track incident reports, ensuring that each is properly completed and addressed. track and report on key compliance metrics related to internal audits. prepare and present status reports on compliance progress across op360. participate in internal audits based on op360’s ims frameworks, ensuring alignment with iso 27001, iso 22301, hipaa, soc 2 type 2, and pci dss. develop and implement remediation plans and strategies to continuously improve op360’s compliance and security posture. work closely with the it team to enforce and strengthen security and compliance policies. facilitate communication between teams ...
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