As the director of customer success you will formulate and oversee the strategy, planning and execution of the organization’s overall customer operations across the entire customer journey. you will lead an international support contact center and an account management team that is spread across multiple jurisdictions and time zones and connects with customers 24/7. to succeed in this role, you will have to be deeply involved in ensuring that the department functions seamlessly with a strong focus on operational excellence and customer satisfaction. an additional critical success factor will be your ability to collaborate with the sales, marketing and product functions to ensure that the customer journey is truly delightful across all touchpoints. important: the global nature of this role requires that you be flexible with your schedule in order to cover staff interaction across multiple time zones. in addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time. being in colombia, you will need to start your day early, so that you can use this time to collaborate internally with other functions of the business that work around european time zones. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey - drive global initiatives to improve customer support, activation, onboarding, expansion and retention. - ensure that the customer team works in collaboration with all o...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
We are looking for a talented, passionate, and highly motivated head of sales to build and lead our sales team. the right individual will be strategic, organized and open to learning and change. **in this role, you will**: - hire, lead and coach sales team members - establish sales processes and measurement metrics - gain an in-depth understanding of the oncehub’s products and services to advise and make suitable recommendations to customers - run and lead sales conversations, run product demos and feel comfortable interacting with customers from small to large revenue teams (mostly located in the us) - drive opportunities throughout the sales cycle to meet or exceed annual targets - work with customer success and marketing teams to drive the acquisition of active account users - coordinate sales effort with team members and other departments **to be successful in this role, you will need the following**: - a degree in business, marketing or related field from a reputable university - 10+ years of experience in sales/business development preferably in a b2b environment would be advantageous. - 5+ years of experience with selling saas products - experience in working with cross-cultural teams would be an advantage. - ability to thrive in a changing, fast-paced environment - ability to network and build relationships with new and existing customers - be sharp and independent, possess excellent commercial, negotiation and presentation skills - excellent professional written and spoken business english. - have the opportunity to work virtually in the us ma...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
As the director of customer operations you will formulate and oversee the strategy, planning and execution of the organization’s overall customer operations across the entire customer journey. you will lead an international support contact center and an account management team that is spread across multiple jurisdictions and time zones and connects with customers 24/7. to succeed in this role, you will have to be deeply involved in ensuring that the department functions seamlessly with a strong focus on operational excellence and customer satisfaction. an additional critical success factor will be your ability to collaborate with the sales, marketing and product functions to ensure that the customer journey is truly delightful across all touchpoints. important: the global nature of this role requires that you be flexible with your schedule in order to cover staff interaction across multiple time zones. in addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time. being in colombia, you will need to start your day early, so that you can use this time to collaborate internally with other functions of the business that work around european time zones. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey - drive global initiatives to improve customer support, activation, onboarding, expansion and retention. - ensure that the customer team works in collaboration with al...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
As the director of customer success you will formulate and oversee the strategy, planning and execution of the organization’s overall customer operations across the entire customer journey. you will lead an international support contact center and an account management team that is spread across multiple jurisdictions and time zones and connects with customers 24/7. to succeed in this role, you will have to be deeply involved in ensuring that the department functions seamlessly with a strong focus on operational excellence and customer satisfaction. an additional critical success factor will be your ability to collaborate with the sales, marketing and product functions to ensure that the customer journey is truly delightful across all touchpoints. important: the global nature of this role requires that you be flexible with your schedule in order to cover staff interaction across multiple time zones. in addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time. being in colombia, you will need to start your day early, so that you can use this time to collaborate internally with other functions of the business that work around european time zones. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey - drive global initiatives to improve customer support, activation, onboarding, expansion and retention. - ensure that the customer team works in collaboration with all o...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
We are looking for a talented, passionate, and highly motivated head of sales to build and lead our sales team. the right individual will be strategic, organized and open to learning and change. **in this role, you will**: - hire, lead and coach sales team members - establish sales processes and measurement metrics - gain an in-depth understanding of the oncehub’s products and services to advise and make suitable recommendations to customers - run and lead sales conversations, run product demos and feel comfortable interacting with customers from small to large revenue teams (mostly located in the us) - drive opportunities throughout the sales cycle to meet or exceed annual targets - work with customer success and marketing teams to drive the acquisition of active account users - coordinate sales effort with team members and other departments **to be successful in this role, you will need the following**: - a degree in business, marketing or related field from a reputable university - 10+ years of experience in sales/business development preferably in a b2b environment would be advantageous. - 5+ years of experience with selling saas products - experience in working with cross-cultural teams would be an advantage. - ability to thrive in a changing, fast-paced environment - ability to network and build relationships with new and existing customers - be sharp and independent, possess excellent commercial, negotiation and presentation skills - excellent professional written and spoken business english. - have the opportunity to work virtually in the us ma...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
**engagement acceleration solutions **to organizations worldwide. we are looking for a talented, passionate, and highly motivated sales representative to help develop deeper relationships with the right accounts in our customer base predominantly in the us. this role is ideal for a new graduate, looking to start their professional career or a person with some sales/office experience who is keen to develop and progress. you will be working with a newly established sales team and will help drive strategy and growth in sales. you will have extensive coaching and support from the sales director. you will need to learn about our products, understand their unique selling propositions and use these to discover new ways of increasing our revenue. **in this role, you will**: - maintaining an in-depth understanding of the oncehub’s products and services to advise and make suitable recommendations to customers - run and lead sales conversations, run product demos and feel comfortable interacting with customers from small to large revenue teams (mostly located in the us) - drive opportunities throughout the sales cycle to meet or exceed annual targets - maintain accurate recording of customer activities on the crm - work with customer success and marketing teams to drive the acquisition of active account users - coordinate sales effort with team members and other departments **to be successful in this role, you will need the following**: - a degree in business, marketing or related field from a reputable university - 1+ years of experience in sales/business develo...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
As the director of customer operations you will formulate and oversee the strategy, planning and execution of the organization’s overall customer operations across the entire customer journey. you will lead an international support contact center and an account management team that is spread across multiple jurisdictions and time zones and connects with customers 24/7. to succeed in this role, you will have to be deeply involved in ensuring that the department functions seamlessly with a strong focus on operational excellence and customer satisfaction. an additional critical success factor will be your ability to collaborate with the sales, marketing and product functions to ensure that the customer journey is truly delightful across all touchpoints. important: the global nature of this role requires that you be flexible with your schedule in order to cover staff interaction across multiple time zones. in addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time. being in colombia, you will need to start your day early, so that you can use this time to collaborate internally with other functions of the business that work around european time zones. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey - drive global initiatives to improve customer support, activation, onboarding, expansion and retention. - ensure that the customer team works in collaboration with al...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
As the director of customer operations you will formulate and oversee the strategy, planning and execution of the organization’s overall customer operations across the entire customer journey. you will lead an international support contact center and an account management team that is spread across multiple jurisdictions and time zones and connects with customers 24/7. to succeed in this role, you will have to be deeply involved in ensuring that the department functions seamlessly with a strong focus on operational excellence and customer satisfaction. an additional critical success factor will be your ability to collaborate with the sales, marketing and product functions to ensure that the customer journey is truly delightful across all touchpoints. important: the global nature of this role requires that you be flexible with your schedule in order to cover staff interaction across multiple time zones. in addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time. being in colombia, you will need to start your day early, so that you can use this time to collaborate internally with other functions of the business that work around european time zones. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey - drive global initiatives to improve customer support, activation, onboarding, expansion and retention. - ensure that the customer team works in collaboration with al...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
We are looking for a talented, passionate, and highly motivated head of sales to build and lead our sales team. the right individual will be strategic, organized and open to learning and change. **in this role, you will**: - hire, lead and coach sales team members - establish sales processes and measurement metrics - gain an in-depth understanding of the oncehub’s products and services to advise and make suitable recommendations to customers - run and lead sales conversations, run product demos and feel comfortable interacting with customers from small to large revenue teams (mostly located in the us) - drive opportunities throughout the sales cycle to meet or exceed annual targets - work with customer success and marketing teams to drive the acquisition of active account users - coordinate sales effort with team members and other departments **to be successful in this role, you will need the following**: - a degree in business, marketing or related field from a reputable university - 10+ years of experience in sales/business development preferably in a b2b environment would be advantageous. - 5+ years of experience with selling saas products - experience in working with cross-cultural teams would be an advantage. - ability to thrive in a changing, fast-paced environment - ability to network and build relationships with new and existing customers - be sharp and independent, possess excellent commercial, negotiation and presentation skills - excellent professional written and spoken business english. - have the opportunity to work virtually in the us ma...
Join to apply for the sales integrator - tech specialist role at the wfs group . this range is provided by the wfs group. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range $7.00/hr - $14.00/hr about wfs group wfs group is a fast-paced, high-performance sales agency providing "done for you sales" services to our clients. we focus on lead generation and sales for companies in the online, digital marketing community, especially those offering high-paying skill set programs such as business consulting, real estate investing, and more. position overview this role is a hybrid of tech admin/automation specialist and sales enablement. you'll support our sales accounts and reps by managing our tech stack (e.g., hub, crm, zapier, just call, dialer), working with sales and marketing teams to ensure systems function smoothly. training on our specific platforms will be provided; the key requirements are foundational tech automation skills, enthusiasm, and a willingness to learn. if you're proficient with zapier, experienced with oncehub and calendly, quick at learning crms like pipedrive and hubspot, and enjoy troubleshooting and working in a dynamic environment, this role is ideal for you. ideal candidate can build zaps in zapier effortlessly experienced with oncehub and calendly fast learner with crms (pipedrive, hubspot) skilled in creating workflows and automations enjoys fast-paced, energetic environments loves learning and having fun not suitable if not an independent thinker dislikes helping sales grow rapidly poo...
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