Unifycx is growing! we are looking for an experienced contact center trainer to join our motivated and ambitious team in barranquilla. come be one of the pioneers at our newest location! what will you do? as a contact center trainer, you'll play a pi...
Beyond one bogota, d. c. capital district, colombia clm design & operations manager beyond one bogota, d. c. capital district, colombia 1 month ago be among the first 25 applicants direct message the job poster from beyond one mission statement at be...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
Under the responsibility of the chief financial officer of via 40, you will be cooperating with the entire finance team and other departments of via 40, as well as being in contact with vinci highways finance team in paris. the junior financial controller will be responsible for delivering on-time, analyzed and precise information to meet the reporting needs of headquarters. she/he will be involved in the improvement of various accounting (including ifrs reporting), controlling, planning (financial modelling and forecasting), data analysis, data processing management/automation, and strategic financial (including relative to treasury/debt, guarantees) activities and operations. you will participate to : · implementing and ensuring direct access and relationships with project’s financial teams · reviewing accounting information prepared monthly by companies · ensuring that all vinci monthly, quarterly reporting and reforecasts are completed on time and consistent (using group reporting systems vision, opline, pyxis, …) · analysis of monthly performance data through traffic reports and projections · year-end updates and reconciliations based on historic data · cash flows analysis · maintenance of financial modelling (long term business plan) data as required. · various modelling tasks, e.g. scenario analysis. · any other financial analysis to support project’s management decision-making · spanish and english spoken and written. · university master degree in finance or accounting or equivalent (business school). · ideally with existing experience in one of these fields: mode...
Job description this is a remote position. role name: sales development representative - healthcare lead specialist schedule: monday to friday, 9am to 6pm mountain with an hour unpaid break client overview join a thriving healthcare organization operating two specialized chiropractic practices that are experiencing significant growth and expansion. this established medical group serves patients seeking both general chiropractic care and advanced scoliosis treatment, representing a unique opportunity to work with diverse patient populations from routine wellness seekers to sophisticated healthcare consumers who have researched their treatment options extensively. the organization is committed to patient-centered care and is actively scaling their operations to serve more patients while maintaining the highest standards of service and professionalism. job description this is an exciting opportunity to combine your sales expertise with meaningful healthcare impact as a sales development representative specializing in patient acquisition and scheduling. you’ll serve as the crucial first point of contact for prospective patients, guiding them through their healthcare journey from initial inquiry to scheduled appointment. working with leads generated through multiple marketing channels, you’ll have the autonomy to build relationships, answer questions about treatment options, and help connect patients with life-changing healthcare services. this role offers the perfect blend of sales achievement and healthcare mission, with significant growth potential as the practi...
Welcome welcome to fedex express latin america and caribbean division employment opportunities site! fedex is widely acknowledged as a world-class company. we are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. fedex is consistently named among the world’s most valuable and admired brands. some of our recent awards include: 2020 fortune’s world most admired companies (14th) 2019 fortune’s best places to work (15th) 2019 forbes’s one of the “best employers for diversity” 2020 fedex lac included in the gptw’s best workplaces in latin america ranking (24th) 2021 fedex mexico was included in the gptw ranking for 18th consecutive years 2020 fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible 2021 fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 fedex uruguay selected by gptw among the 5 best companies to work for. view current job opportunities, or search on specific criteria to find jobs that match your interests rc759514 lo308:customs coordinator (open) lo308:customs coordinator full time terminal de carga 1b fedex calle 26 106-87 (bodegas) bogota, dc 110911 colombia involves the completion of basic administrative tasks and coordination relating to the front-line operation which may inclu...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
We work to find what suits you better, the job you've been dreaming and the one that matches all your expectations . we are looking for an administrative assistant in medellín colombia. what are we looking for: this person will provide administrative support to the compliance area, focusing on employment practices liability insurance. their main responsibilities include: this role involves managing epli claims, verifying coverage, reporting cases, and handling insurance certificate requests while keeping the client database updated. the person serves as the main contact for epli-related matters and supports both clients and internal staff. the role demands precision, strong organizational skills, and effective communication in english. a professional demeanor is essential when interacting with clients, internal teams, and senior leadership. what can we offer you? - monday to friday from 8:00 am to 6:00 pm est- full time and flexibility - on site position and a competitive salary! - indefinite term contract! - an excellent work environment. - solvo university free (english and excel courses for you and your family) discounts and much more!!! we are waiting for you! apply if you are interested!. habilidades documents management ¡ten cuidado con el fraude! magneto y sus empresas aliadas nunca te pedirán dinero a cambio en un proceso de selección. ten cuidado, revisa bien la vacante y si ves algo sospechoso repórtalo. requisitos para aplicar a la vacante: experiencia: 1 año de experiencia nivel de estudios: bachillerato completo hasta profesional...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
At techbiz global, we are providing recruitment service to our top clients from our portfolio. we are currently seeking a technical support lead to join one of our clients' teams. if you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. responsibilities: deep troubleshooting & debugging diagnose hardware issues involving bluetooth, gps, sensors, and firmware/software using diagnostic apis and tools reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity end-to-end ticket ownership manage support tickets from first report through confirmed resolution provide accurate root cause analysis and timely follow-up translate technical findings into clear, actionable guidance for customers and tier 1 support documentation & process design create and continuously refine sops, runbooks, quick-start guides, and troubleshooting documentation maintain a structured, searchable, and up-to-date knowledge base communication & collaboration act as the primary technical point of contact for escalated issues work directly with third-party engineering teams to expedite fixes with clear context and ownership quality metrics & continuous improvement monitor support kpis such as csat, first-contact resolution, and sla compliance lead post-mortems on critical or escalated issues and implement preventive improvements 5+ years of hands-on experience in technical support or field engineering for iot or hybrid hardware/software s...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
Bilingual customer service representatives (b2 english level) interview in english location: bogotá, colombia full-time $3,200,000 cop (gross monthly salary) on-site permanent contract about the role: we are looking for detail-oriented and passionate bilingual representatives to join our customer service team specializing in payments and transactions. in this role, you will handle voice interactions, assisting users of a popular u.s.-based financial app similar to nequi. customers will contact you to resolve inquiries about the app, transaction issues, and general support questions. responsibilities: provide customer support in english via phone calls, addressing inquiries and concerns regarding the payment application. guide users in resolving technical and financial issues related to the app. maintain a professional and friendly approach in all interactions. manage calls efficiently while ensuring high-quality service. document and follow procedures to resolve issues effectively. requirements: b2 english level: ability to communicate clearly and effectively in english. residency in bogotá. 18 years or older. high school graduate. basic computer skills (operating systems, internet) and multitasking abilities. excellent customer service skills and a positive attitude. for foreign applicants: valid ppt and passport required. work modality: on-site at our offices in urban 165. what we offer: competitive salary: full-time (46 hours per week): $3,200,000 cop per month . two consecutive days off during the wee...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description the technical account management (tam) team is tasked with supporting clients using visa's dispute platform (visa resolve online - vrol). support includes, but is not limited to, troubleshooting user interface, batch file, and api (soap and rest) issues. read on though, it gets more interesting. as a senior consultant in technical solutions, you will be responsible for providing integration and post-launch support to acquirers, issuers, third parties and internal visa partners. you will be expected to handle escalated support requests, and work with other teams inside and outside visa's client services (cs) organization. a senior consultant is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization. this is not just an issue-in, issue-out kind of job. we are looking for creative troubleshooters who want to join us in our efforts to modernize how we wor...
Alta vista innovation high school full time, monday. friday; 8:00 am. 4:30 pm this position is to provide support to our riverside and san jacinto sites compensation $20.00/hour. 30.00/hour (depending on education) help us change lives we live by the...
An opportunity has arisen for a lawncare engineer to join our team at lloyd ltd penrith. we are looking for an experienced lawncare engineer to play a key role behind the scenes in our workshop by completing routine servicing work, maintaining and re...
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