Hello there! at openworks, we are actively seeking a service desk manager for one of our clients. this is a hybrid position (3 days in-office, 2 days remote), open in bogotá, colombia. the position is offered under a full-time, indefinite contract, and compensation is based on your monthly expectations. this company based in the united kingdom operates within the cloud services industry, offering cutting-edge infrastructure and support solutions for clients around the globe. with a focus on performance, reliability, and outstanding customer experience, this international team fosters innovation and continuous improvement in their service delivery. the company values operational excellence and high-quality service that exceeds expectations, creating a collaborative and professional environment for their teams. as the service desk manager, you will lead the technical service team to deliver top-tier customer support, ensuring smooth and timely client service delivery while keeping quality and efficiency at the core. you will oversee daily service desk operations, manage escalations, and continuously improve internal processes. you’ll work alongside other service delivery managers and report directly to the head of service. you’ll also be deeply involved in team coordination, reporting, and quality assurance—driving a proactive approach to service excellence. about the role location: bogotá, colombia (hybrid – 3 days in-office, 2 days remote) type of contract: full-time (término indefinido) salary: you set up your monthly expectation! benefits: colombian legal benefits + growt...
Openworks bogota, d.c., capital district, colombia escalation engineer hello there! at openworks, we are actively seeking an escalation engineer for one of our clients. this is a hybrid, full-time, indefinite-term employee position based in bogotá, colombia. this company, based in the united kingdom, specializes in cloud services, helping businesses scale securely with innovative cloud-based solutions. with a strong focus on efficiency, security, and automation, they provide high-quality managed services and cloud migration expertise. as part of their expansion, they have recently opened their first offices in bogotá, colombia, and this position will be part of their growing colombian team. this is a great opportunity to join a dynamic company at a time of rapid growth and make a significant impact. as an expert in microsoft and azure, you will act as an escalation point for technical issues raised by the wider support team. you’ll manage escalated tickets from clients in new york and the uk, assist with technical troubleshooting, implement automation solutions, and support cloud infrastructure projects. if you’re passionate about solving complex issues, improving processes, and working with cutting-edge cloud technologies, this is the perfect opportunity for you. about the role set up: hybrid. primarily be based in the shared office with occasional remote/work-from-home options, with the potential to transition into a fully remote position over time. type of contract: full-time, indefinite term employee. salary: you set up your monthly salary! benefits: all legal local ben...
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