RESIDENT EXPERIENCE SPECIALIST (SPANISH)

Full time Tiempo completo

Job title: resident experience specialist location: fully remote schedule: est or mt (9am to 6pm - with weekend shift on a rotating schedule) salary: $1800 - 2000 usd/month ** this role is exclusively available to candidates from latin america. please submit your resume in english. ** a dynamic and forward-thinking real estate company that owns and manages approximately 7500 apartment homes across diverse cities in colorado, utah, kansas, missouri, florida, and arizona is looking for a bilingual resident experience specialist. the resident services specialist acts as the primary point of contact for residents, focusing on building positive relationships and ensuring excellent customer service. this role handles resident-related administration, phone interactions, and email communications with a calm and professional demeanor, ensuring quick resolution to inquiries and concerns. key responsibilities: build and maintain positive relationships with residents by addressing inquiries, concerns, and requests promptly. build and maintain positive relationships with on-site teams of the properties that are being supported. respond to resident inquiries via telephone, email, and text, determining and providing appropriate solutions. focus on quality customer service, processing solutions efficiently or directing issues to the correct team. manage resident satisfaction by providing solutions to issues while adhering to policy guidelines and escalating concerns when necessary. place outbound calls to follow up on resident matters and provide additional information as needed. log all c...

RESIDENT EXPERIENCE SPECIALIST - (J-304)

Job title: resident experience specialist location: fully remote schedule: est or mt (9am to 6pm - with weekend shift on a rotating schedule) salary: $ usd/month ** this role is exclusively available to candidates from latin america. please submit your resume in english. ** a dynamic and forward-thinking real estate company that owns and manages approximately 7500 apartment homes across diverse cities in colorado, utah, kansas, missouri, florida, and arizona is looking for a bilingual resident experience specialist. the resident services specialist acts as the primary point of contact for residents, focusing on building positive relationships and ensuring excellent customer service. this role handles resident-related administration, phone interactions, and email communications with a calm and professional demeanor, ensuring quick resolution to inquiries and concerns. key responsibilities: - build and maintain positive relationships with residents by addressing inquiries, concerns, and requests promptly. - build and maintain positive relationships with on-site teams of the properties that are being supported. - respond to resident inquiries via telephone, email, and text, determining and providing appropriate solutions. - focus on quality customer service, processing solutions efficiently or directing issues to the correct team. - manage resident satisfaction by providing solutions to issues while adhering to policy guidelines and escalating concerns when necessary. - place outbound calls to follow up on resident matters and provide additional information as needed....