1 week ago be among the first 25 applicants in-office position (4 days from office minimum with option to work remotely 1 day). office location: cali, colombia (centro empresa, north). schedule: m-f, 8am to 5pm edt. responsible for planning, organizing, and execution of it functions defined for this position. key responsibilities include client relations, level 1 and level 2 help desk it support tasks as well as project development and execution. additional duties are managing and supporting existing it operations and applications to meet customer requirements, as well as development of new technical solutions. must be able to fluently communicate in english (both verbal and written communication), with excellent writing and documentation skills. skills required customer service - excellent customer service, communication, negotiation and influential skills - ability to resolve conflicts. - high analytical skills to compare alternatives presented by service providers and present it to our customers. - excellent communication (phone) skills to effectively support end-users and interact with it vendors. technical - working knowledge of windows operating systems integrated in active directory environments. experience implementation of roles in windows server. - proficient with windows 10 & 11 professional and enterprise; microsoft 365 user account management and microsoft azure active directory (entra id). - experience in microsoft technologies, involving server's infrastructure, networking infrastructure and end-user applications environment. - experience in hardware t...
1 week ago be among the first 25 applicantsin-office position (4 days from office minimum with option to work remotely 1 day). office location: cali, colombia (centro empresa, north). schedule: m-f, 8am to 5pm edt. responsible for planning, organizing, and execution of it functions defined for this position. key responsibilities include client relations, level 1 and level 2 help desk it support tasks as well as project development and execution. additional duties are managing and supporting existing it operations and applications to meet customer requirements, as well as development of new technical solutions.must be able to fluently communicate in english (both verbal and written communication), with excellent writing and documentation skills.skills requiredcustomer serviceexcellent customer service, communication, negotiation and influential skillsability to resolve conflicts.high analytical skills to compare alternatives presented by service providers and present it to our customers.excellent communication (phone) skills to effectively support end-users and interact with it vendors.technicalworking knowledge of windows operating systems integrated in active directory environments. experience implementation of roles in windows server.proficient with windows 10 & 11 professional and enterprise; microsoft 365 user account management and microsoft azure active directory (entra id).experience in microsoft technologies, involving server's infrastructure, networking infrastructure and end-user applications environment.experience in hardware technologies, involving servers...
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