TW-052 - SUPPORT SPECIALIST LEVEL 1

**about placer.ai**: placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "google analytics for the physical world". placer.ai’s platform provides instant visibility into any property in the u.s., presenting accurate details about visitation patterns and demographic breakdowns of visitors. placer.ai’s customers can see where visitors have been before, where they go afterwards, where they typically go for sports, entertainment, groceries, etc., and what their interests are. placer.ai's a.i.based saas platform replaces archaic solutions such as manual surveys, installed cameras and other people-counting systems, creating a blue ocean market of more than $100b. placer.ai has grown 3x year-over-year for the past 3 years, counting more than 500 paying customers across a range of industries, including 2 of the world’s top-10 retailers, 2 of the top-10 cpg firms worldwide, a world’s top hospitality firm, 2 of the world’s top-10 commercial real estate (cre) firms and 2 of the world’s top multinational asset managers and hedge funds. placer.ai has just raised $50m in series b funding. summary: the support specialist level 1 will assist placer’s internal and external customers with platform-related questions via our ticketing system. in this position, you will process and triage incoming tickets and instant messages, set up and deliver submitted tickets, and develop and maintain a professional level of proficiency with placer’s specific systems and technologies. responsibilities: - act as the ini...