TEAM LEAD - SURVEILLANCE CONTROLLER

The team leader surveillance operator will monitor and analyze physical and online gaming environments, ensuring compliance with security protocols and industry standards. responsibilities include verifying incidents, analyzing roulette wheel deviations, and testing surveillance systems for bugs or performance issues. the role involves creating reports, maintaining logs, and promptly reporting suspicious activities while collaborating with qa teams to enhance system reliability. this position demands strong analytical skills, technical proficiency, and the ability to operate effectively in a fast-paced, 24/7 environment. responsibilities: incident verification and resolution: analyze and verify studio-reported incidents, ensuring timely resolution. prepare assistance reports for potential disciplinary actions or staff evaluations. roulette wheel and system analysis: perform detailed analysis of roulette wheels to detect deviations beyond accepted standards, ensuring the integrity of gameplay. operate security systems to monitor and maintain high levels of surveillance. surveillance and testing: conduct routine and advanced testing of online gaming surveillance software, identifying bugs, errors, or defects. collaborate with qa teams and developers to ensure system accuracy and functionality. report creation and documentation: develop and maintain comprehensive reports and logs, documenting activities, incidents, and testing results to ensure transparency and proper recordkeeping. premises and online security monitoring: perform physical inspections and monitor online platfo...