Defining excellence in service delivery at pragmatic play ltd, we set the standard for operational excellence in the igaming industry. what drives our success? a community of experts we're a global community of over 6,000 dedicated professionals, operating from offices in gibraltar, canada, colombia, india, malta, romania, serbia, uae, and beyond. our partnerships with leading industry players like ourselves enable us to deliver world-class gaming experiences to players worldwide. the team manager role the team manager in bogota plays a pivotal role in shaping and executing our operational strategy. this position involves overseeing the setup and management of the studio, nurturing the team, and ensuring alignment with our global standards and local colombian requirements. key responsibilities - provide coaching and mentoring to staff - manage and support staff in line with company's policies and procedures, including supervision, absence management, disciplinary and grievance issues - promote and support effective team working through good communication and regular team meetings - identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff - effectively identify and contribute to learning and development activities including meeting organizational targets - ensure that all services are delivered within the framework core values and in line with the established policies and procedures and kpi's requirements - at least 1 year of previous experience in a similar job - academic qualification in ...
About us: arrise sets the benchmark for service delivery and excellence in the igaming industry. playing a key role in the success of its clients, which include pragmatic play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, arrise helps to deliver exceptional gaming experiences to millions of players worldwide. our global team of over 7,000 talented and driven professionals are shaping the future of igaming. headquartered in gibraltar, we have offices spanning canada, india, the isle of man, latvia, malta, romania, serbia, bulgaria, and the uae, and more exciting destinations on the horizon. at arrise, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. to achieve this, we bet on ourselves. we know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. be part of the future of igaming with 7,000 arrisers! see a job that excites you? apply now, and our friendly recruitment team will connect with you soon. your journey starts here! about the role: the talent acquisition team leader oversees the end-to-end recruitment process for the hiring needs of live casino staff within agreed time scales and targets capable of working closely with our talent acquisition specialist and hiring managers. the talent acquisition team lead is expected to make eff...
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