(J-160) COLLECTIONS OPERATIONS SPECIALIST

About the role: we are seeking a collections operations specialist with 3–5 years of relevant experience to support and optimize our operational processes in the collections and financial services space. the ideal candidate will bring a proactive approach, excellent organizational skills, and strong problem-solving abilities to drive efficiency across departments. this is a dynamic, multi-functional role perfect for someone in their professional prime, looking to contribute to both operational excellence and collections performance. key responsibilities: - provide daily operational and administrative support to the collections and operations teams. - coordinate communication and information flow between internal departments and external partners to ensure smooth operational performance. - develop, track, and deliver monthly reports on key collections performance metrics and business kpis. - manage travel, scheduling, and logistical arrangements for team members and leadership as needed. - prepare and edit presentations, performance reports, and operational documents for senior management. - support leadership in special projects, coordinating tasks, timelines, and deliverables to ensure successful completion. - act as liaison between operations, finance, and collections to align strategies and improve process efficiency. - lead the creation and distribution of status updates and progress reports to key stakeholders. - handle sensitive information with professionalism, discretion, and integrity. - ensure compliance with industry regulations and internal processes. - proa...