Job title: community manager pro coffee gear is a rapidly growing e-commerce company specializing in espresso machines and related parts. our passion for coffee drives us to provide top-tier products and exceptional customer service to coffee enthusiasts worldwide. we are seeking a creative community manager to join our marketing team. the ideal candidate will be skilled in content creation, video editing, and social media management, with the ability to build and engage our coffee community across multiple platforms. key responsibilities: - develop and edit engaging content for instagram reels, tiktok videos, and short-form video content. - ensure consistent visual style across all social media platforms by editing photos. - manage pro coffee gear's social media presence and foster meaningful connections with our community. - serve as liaison with our meta advertising agency for campaign coordination. - design and execute comprehensive social media strategies. - monitor performance metrics and optimize content based on analytics. requirements: - at least 3 years of experience in social media management and content creation. - advanced video editing skills using software such as adobe premiere, final cut pro, or capcut. - strong photo editing abilities using tools like photoshop, lightroom, or canva. - experience with social media management tools and meta business suite. - excellent english communication skills. - a portfolio showcasing your video editing and photography work. - alignment with us central time business hours....
Community manager job description company: pro coffee gear location: remote (global) employment type: full-time about us pro coffee gear is a rapidly growing e-commerce company specializing in espresso machines and related parts. our passion for coffee drives us to provide top-tier products and exceptional customer service to coffee enthusiasts worldwide. as a dynamic and diverse team, we value collaboration, creativity, and continuous improvement, and we're committed to fostering a positive and inclusive work environment where everyone can thrive. we are seeking a creative community manager to join our marketing team. the ideal candidate will be skilled in content creation, video editing, and social media management, with the ability to build and engage our coffee community across multiple platforms. responsibilities create and edit instagram reels, tiktok videos, and short-form video content edit photos and maintain consistent visual style across all social media platforms manage pro coffee gear's social media presence and engage with our community serve as liaison with our meta advertising agency for campaign coordination develop content calendars and execute social media strategies monitor performance metrics and optimize content based on analytics requirements 3+ years experience in social media management and content creation advanced video editing skills (adobe premiere, final cut pro, capcut, or similar) strong photo editing abilities (photoshop, lightroom, canva) experience with social media management tools and meta business suite excellent english com...
Job title: head of customer success location: remote (global) company: pro coffee gear pro coffee gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. we are seeking an experienced and proactive head of customer success to lead and evolve our global customer experience function. this strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey. key responsibilities customer success leadership own the end-to-end customer experience and define scalable customer success strategies to support growth. establish and track kpis, processes, and team goals aligned with business objectives. build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. sales enablement & channel coordination enable the consultative sales process through client communications across email, sms, and social platforms. oversee accurate and timely quote and invoice creation using shopify, quickbooks, and other tools. support third-party and social commerce sales channels in coordination with marketing and sales teams. post-sales operations & aftersales support manage client onboarding and equipment setup, coordinating installations with technical service partners. respond to customer inquiries regarding product use, service needs, and ongoing support. facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. shipping, damage, and returns management lead customer communications re...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo