REMOTE COFFEE EQUIPMENT ADVISOR

full time Tiempo completo

Remote coffee equipment advisor job title: remote coffee tech advisor location: remote (global) company: pro coffee gear

pro coffee gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a knowledgeable coffee equipment advisor with strong customer service skills to join our team. this remote role combines technical coffee expertise with client relationship management to deliver exceptional service to our customers. responsibilities: coffee equipment consulting : provide expert advice to customers about coffee equipment selection, setup, and troubleshooting based on their specific needs and preferences. technical support : assist clients with technical questions about their equipment, helping resolve issues through clear communication and deep product knowledge. customer relationship management : maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey. sales support : guide customers through the purchasing process, creating quotes and invoices through shopify, quickbooks, and other platforms. post-purchase support : coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables. shipping & returns : oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary. process improvement : identify opportunities to enhance customer experience and operational efficiency based on client interactions. qualifications: coffee expertis...

CLIENT SUCCESS - REMOTE/WORLDWIDE

Job title: client success location: remote (global) company: pro coffee gear pro coffee gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive client success lead to join our team. this remote role is integral to our company's growth and client satisfaction, involving various business-critical functions. responsibilities: sales enablement: facilitate email and text communications for our consultative sales process, including draft emails and shopify checkouts. manage 3rd party sales channels and social channels. quote and invoice creation: generate quotes and invoices for customers through shopify, quickbooks, and other sales channels, ensuring accuracy and timely delivery. client success: handle queries from clients about their equipment, coordinate professional installation, and address operational issues. work closely with our aftersales lead to ensure top-tier client service. shipping, damage & returns management: oversee shipping logistics and coordinate claims related to damages and returns. manage communication with clients about these issues and ensure appropriate actions are taken promptly. aftersales orders: assist clients with subsequent orders of related items such as parts, filters, and accessories, involving some research and coordination for items not listed on our website. process improvement: suggest automation and streamlining opportunities to increase efficiency within the company. qualifications: experience in client-facing roles with a proven track record of exceeding customer satisfaction goa...