Customer success manager/technical account managercustomer success manager/technical account manager22 hours ago be among the first 25 applicantsget ai-powered advice on this job and more exclusive features.direct message the job poster from processmakerwe're looking for a customer success manager (csm) with strong technical acumen who can also operate like a technical account manager (tam). in this hybrid role, you'll be the primary point of contact for a portfolio of strategic customers, helping them maximize our platform's value while guiding them through technical implementations, troubleshooting complex issues, and collaborating with product and engineering teams.this is a high-impact, customer-facing role that requires someone who is both relationship-driven and deeply technical—a trusted advisor who can speak the language of developers, it admins, and executives alike.responsibilitiesserve as the main post-sales point of contact for customers, ensuring a smooth onboarding and implementation processlead technical installations, configurations, and integrations of our saas product, often in complex it environmentstranslate business needs into technical solutions, acting as a bridge between customer teams and our internal product and engineering teamsprovide ongoing support and guidance, ensuring customers are fully leveraging the platform to meet their objectivesmonitor usage and health metrics to identify risk and opportunity, proactively engaging customers to drive adoption and renewalown the customer journey post-sale: onboarding, enablement, ongoing support, expan...
Processmaker, a fast-growing b2b software-as-a-service company, is on a mission tosimplify the way custom business processes are built and run with our ai-powered automation tools. responsibilities architect, develop and implement product features, experiments, and assets that enhance the user experience. write clean, efficient, and well-documented code using best practices and coding standards. analyze experiment results and user feedback to iterate on product features and designs for maximum impact. document technical designs, implementation details, and best practices to facilitate knowledge sharing and ensure maintainability of codebases. essential functions define and deliver reusable assets that accelerate adoption - templates, connectors, canned demos, and other artifacts that reduce friction in time to value. collaborate with marketing to participate in webinars and live streams to showcase features and best practices in support of accelerating adoption. stay up-to-date with emerging technologies, industry trends, and best practices to continuously improve skills and knowledge and drive innovation within the organization. minimal qualifications bachelor's degree in computer science, engineering, or a related field proven experience in software development, with expertise in one or more programming languages (e.g.,php, java, javascript). knowledge of web technologies, including html, css, restful apis, and http protocols experience with modern software development methodologies, such as agile or scrum. excellent problem-solving skills and attention to detail, with a ...
Customer success manager/technical account manager customer success manager/technical account manager 22 hours ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from processmaker we’re looking for a customer success manager (csm) with strong technical acumen who can also operate like a technical account manager (tam) . in this hybrid role, you’ll be the primary point of contact for a portfolio of strategic customers, helping them maximize our platform's value while guiding them through technical implementations, troubleshooting complex issues, and collaborating with product and engineering teams. this is a high-impact, customer-facing role that requires someone who is both relationship-driven and deeply technical—a trusted advisor who can speak the language of developers, it admins, and executives alike. responsibilities serve as the main post-sales point of contact for customers, ensuring a smooth onboarding and implementation process lead technical installations, configurations, and integrations of our saas product, often in complex it environments translate business needs into technical solutions, acting as a bridge between customer teams and our internal product and engineering teams provide ongoing support and guidance, ensuring customers are fully leveraging the platform to meet their objectives monitor usage and health metrics to identify risk and opportunity, proactively engaging customers to drive adoption and renewal own the customer journey post-sale: onboarding, enablement, ongoing s...
Enviadme trabajos similares por correo electrónico imagina trabajar en una empresa que realmente se preocupa por sus colaboradores, clientes, partes interesadas y toda la comunidad involucrada. ¡imagínate trabajar para una empresa que se compromete con hacer lo correcto y que tiene como objetivo ser el mejor proveedor de seguros del mundo! zurich es una de las principales compañías de seguros del mundo y una de las pocas que opera a escala global. con alrededor de 55.000 empleados, dedicados a comprender las necesidades de nuestros clientes y ofrecer soluciones para particulares y empresas, desde pequeñas empresas hasta multinacionales. también fomentamos una cultura de diversidad e inclusión. nuestra declaración de propósito y valores está diseñada para proteger, inspirar confianza y ayudar a nuestros colaboradores a alcanzar su máximo potencial. ¡ven a ser un zuricher y forma parte de nuestro equipo como director de automatización! dirigir la estrategia, implementación y gestión de soluciones de automatización que mejoren la eficiencia operativa y reduzcan costos. desarrollar y ejecutar la estrategia de automatización de procesos empresariales (bpm) y automatización robótica de procesos (rpa). identificar oportunidades de automatización y priorizar proyectos basados en el impacto y viabilidad. liderar y gestionar un equipo de desarrolladores, analistas y arquitectos de automatización. proporcionar dirección técnica y orientación en el diseño y desarrollo de soluciones de bpm y rpa. evaluar y optimizar continuamente los procesos automatizados para mejorar la eficien...
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