Qs is the world’s leading provider of services, analytics, insights and intelligence to the global higher education sector - supporting university excellence across the world. our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. we publish highly visible and influential rankings of international universities, including the qs world university rankings® which reaches a global audience of hundreds of millions of people. founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers. headquartered in london, qs has over 650 employees globally with offices in 14 different countries, including australia, malaysia, india, romania, singapore, france, germany and the usa. qs keeps growing organically, through acquisition and by recruiting top talent across key regions. **what inspires us** **?** at qs, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. we collaborate, respect and support each other - and as a company, our values underpin these. our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to ac...
**the role**: regional director of client partnerships - latin america with deep knowledge and network within the higher education space with experience of working at a latin american university, vendor serving the sector, or regulatory body. taking responsibility for your own portfolio of clients you will implement and deliver on a wide range of operational and consultative sales activities to achieve personal and company revenue targets. through a combination of account management, regular and considered client outreach and a diligent and entrepreneurial approach to client acquisition you will help to deliver a personalized and highly satisfactory customer experience for our university partner and clients. **key responsibilities**: you will have your own quota of existing clients and will be expected to deliver a personal revenue target through a combination of account management and new client acquisition - you will update and maintain a thorough record of your customer interaction in our crm system help to build and deliver a personalized experience based on client preference - you will be accustomed to sharing practice in your client approach and be adept at working collaboratively with all teams to improve the client experience - contribute to the development of dashboards to assess the impact of your work in alignment with sales kpis and revenue targets - use your own initiative to scale up your own client quota and develop innovative approaches and strategies that will enable the sales teams to improve client acquisition **personal attributes**: - de...
The student enrolment advisor (sea) will work within a friendly, diverse and supportive team to provide excellent customer service to students from around the world. they will be responsible for managing the 1:1 communication with prospective students on behalf of our clients. by answering prospects queries with accuracy, speed and enthusiasm, and supporting them throughout the decision-making process, their work will ultimately increase enrolments at the given institution. through this entry-level role they will learn how to use effective questioning and rapport-building to market and promote the client they are representing. they will also be introduced to account management responsibilities. role functions enquiry and made offer management ensuring all incoming communications are effectively managed and answered in accordance to slas using a personalised approach to build rapport and represent the partner institution positively - collect intelligence from students to report back to partner institutions - contributing to the continuous improvement of business practices and student experience account management - contribute in account meetings and share feedback and findings following engagement with students - ensure information and updates are being accurately and effectively passed to all relevant departments as well as recorded correctly - support colleagues in client delivery to host webinars as required marketing communications and data - support in the qa process of our automated marketing communications, providing feedback and corrections where ...
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